Unexpected reboot

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  1. Posts : 39,972
    windows 10 professional version 1607 build 14393.969 64 bit
       #51

    Upload a new V2.

    When available please post images of HP UEFI diagnostics with component tests.
      My Computer


  2. Posts : 91
    win 10 pro
    Thread Starter
       #52

    zbook said:
    Upload a new V2.

    When available please post images of HP UEFI diagnostics with component tests.
    Dropbox - DESKTOP-TPEARME-(2019-11-11_22-34-54).zip - Simplify your life=0

    - - - Updated - - -

    will run overnight.

    Hi again- i dont understands how to get HP tests to do what you call a continuous loop. It only offers 'run once' which says 2 hours so I will do that.
      My Computer


  3. Posts : 39,972
    windows 10 professional version 1607 build 14393.969 64 bit
       #53

    On the left side of the link: HP Diagnostics UEFI (unable to boot) > install > look for extensive tests > select loop until failure

    https://www8.hp.com/us/en/campaigns/.../pc-diags.html
      My Computer


  4. Posts : 91
    win 10 pro
    Thread Starter
       #54

    zbook-
    ok- had downloaded wrong HP software...sorting now..

    BUT....the software is trying to install but it's saying no room for a partition and can it shrink main partiton?
    A bit concerned....why does it need to do this?

    can all of this be undone later??
      My Computer


  5. Posts : 39,972
    windows 10 professional version 1607 build 14393.969 64 bit
       #55

    Allow the software to run overnight.

    In the AM make sure that there have been at least 2 loops.

    Click esc > click component tests > run as needed > post images of the results into the thread



    Instead of installing the software on the computer > find a flash drive that has free space > install onto the flash drive > run the tests in a similar fashion from the flash drive
      My Computer


  6. Posts : 91
    win 10 pro
    Thread Starter
       #56

    ok- think i have sorted install
      My Computer


  7. Posts : 39,972
    windows 10 professional version 1607 build 14393.969 64 bit
       #57

    The software is not installed in Windows.

    It is installed in the EFI or system reserved partition.

    If you saw a message indicating no room why did you install it?



    If it were installed on the computer it is launched by power on and repetitively clicking F10 or F2.
    If it were installed on a flash drive it is launched by power on and repetitively clicking F9.
    Last edited by zbook; 12 Nov 2019 at 03:01.
      My Computer


  8. Posts : 91
    win 10 pro
    Thread Starter
       #58

    [QUOTE=zbook;1767189]The software is not installed in Windows.

    It is installed in the EFI or system reserved partition.

    Ok- I dont have a system reserved partion. I replaced my HP drive when all these problems started and reformed/partioned it differently.

    The software today created a new H drive partition called HP_TOOLS....which is fine....
    I booted using the instructions (F2) and it ran for TEN hours (just finished) and please to say not one single error
      My Computer


  9. Posts : 39,972
    windows 10 professional version 1607 build 14393.969 64 bit
       #59

    1) Please take a picture and post images of the results into the thread.

    2) Open disk management > by default some columns are compressed > widen each Status and Volume > make sure the contents within the parenthesis are in full view and that none of the characters are cutoff > view disk 0 > widen this row as needed so that all of the characters are in full view > post an image into the thread
    Disk Management - How to Post a Screenshot of

    3) Download and install Minitool Partition Wizard > post an image of the results into this thread
    MiniTool Partition Wizard Free Edition - Free download and software reviews - CNET Download.com
      My Computer


  10. Posts : 91
    win 10 pro
    Thread Starter
       #60

    [QUOTE=zbook;1767854]1) Please take a picture and post images of the results into the thread.

    if you mean of the results of the 10 hrs of diagnostics? I cant. The test is over and i rebooted PC. but all the tests were fine as I've already said. (plus I've done and redone these tests previously)
      My Computer


 

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