Unexpected reboot

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  1. Posts : 39,956
    windows 10 professional version 1607 build 14393.969 64 bit
       #41
      My Computer


  2. Posts : 91
    win 10 pro
    Thread Starter
       #42

    zbook said:
    Please triple check fast startup.

    For PSU you can try:
    OCBASE / OCCT
    Great! will do that now

    - - - Updated - - -

    Uninstall Norton Secure VPN

    this is no good- i have to have it on my system to uninstall it

    It says click on the vpn icon (which I dont have because i uninstalled Nortons)
      My Computer


  3. Posts : 39,956
    windows 10 professional version 1607 build 14393.969 64 bit
       #43

    Check the second option and revo.
      My Computer


  4. Posts : 91
    win 10 pro
    Thread Starter
       #44

    Hi again zbook

    all OCBASE is doing is maxing out the CPU. I already did all the CPU tests...
    this won't check the PSU

    info online says you have to remove and test manually (paperclips etc)

    I think i might just buy a replacement power supply if things dont improve....

    - - - Updated - - -

    this just lists the same programs as windows does...nothing for Nortons.

    Can you show me the log that makes you think the VPN is still installed please?


    - - - Updated - - -

    another question...
    any idea why all these problems might have started after I installed windows 10? I had never had a shutdown issue before that...
    Any clues?

    could win10 have triggered a hardware issue?


    thanks to everyone who is helping me here
      My Computer


  5. Posts : 39,956
    windows 10 professional version 1607 build 14393.969 64 bit
       #45

    In the collected V2 files > click installed-software > view 32 bit software

    There is no software that tests PSU except OCCT.
    It displayed that it stresses CPU and GPU simultaneously to test the power supply.
      My Computer


  6. Posts : 91
    win 10 pro
    Thread Starter
       #46

    Have looked...
    V2 log also shows i have piccasa- i haven't had that for ages-
    very odd


    - - - Updated - - -

    zbook said:
    In the collected V2 files > click installed-software > view 32 bit software

    There is no software that tests PSU except OCCT.
    It displayed that it stresses CPU and GPU simultaneously to test the power supply.
    ok- how long should i let it run for. I did 30 mins and everything was fine- but since the cpu's were all running at 99/100%. was a bit concerned i might cause damage?

    Considering the reboots happen when i am just typing/browsing and often when the system is idle is it really likely to be the CPU?

    plus i did do stress tests overnight last month to test the system out & they were all fine
      My Computer


  7. Posts : 39,956
    windows 10 professional version 1607 build 14393.969 64 bit
       #47

    The HP UEFI hardware diagnostics are more updated in the link provided than was is posted on the HP website for the computer mode.

    Please run this in loop until failure so that there are multiple runs > use a camera or smartphone camera to take pictures and post images into the thread

    Most software that stresses hardware produce heat. Some are designed to abort by temperature and others require the end user to monitor temperatures and manually abort to prevent harm.
      My Computer


  8. Posts : 91
    win 10 pro
    Thread Starter
       #48

    zbook said:
    The HP UEFI hardware diagnostics are more updated in the link provided than was is posted on the HP website for the computer mode.

    Please run this in loop until failure so that there are multiple runs > use a camera or smartphone camera to take pictures and post images into the thread

    Most software that stresses hardware produce heat. Some are designed to abort by temperature and others require the end user to monitor temperatures and manually abort to prevent harm.
    ok- ty

    - - - Updated - - -

    zbook said:
    The HP UEFI hardware diagnostics are more updated in the link provided than was is posted on the HP website for the computer mode.

    Please run this in loop until failure so that there are multiple runs > use a camera or smartphone camera to take pictures and post images into the thread

    Most software that stresses hardware produce heat. Some are designed to abort by temperature and others require the end user to monitor temperatures and manually abort to prevent harm.
    ok- ty

    btw- hasnt rebooted since i turned off fast boot. Could that have fixed it?
      My Computer


  9. Posts : 39,956
    windows 10 professional version 1607 build 14393.969 64 bit
       #49

    Turning off fast startup often fixes shutdown problems however its too early.
    Monitor stability / instability for at least three days and maybe one week.
      My Computer


  10. Posts : 91
    win 10 pro
    Thread Starter
       #50

    zbook said:
    Turning off fast startup often fixes shutdown problems however its too early.
    Monitor stability / instability for at least three days and maybe one week.
    Makes sense

    - - - Updated - - -

    Hi Zbook
    It just rebooted again
      My Computer


 

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