Unexpected reboot

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  1. Posts : 91
    win 10 pro
    Thread Starter
       #31

    [QUOTE=laststable;1740745]Talk about going down the rabbit hole, if you can, please provide the bugcheck code. To do this, over the event viewer, find the latest Event ID 41, go to the xml view, and provide the bugcheck values. They look similar to the following -
    The specific bugcheck code will tell you why your PC is experiencing the random shutdown.


    Hi
    The reboots have started again. first one in weeks.

    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.


    Here's the info you asked for:


    - <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">0</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    <Data Name="BootAppStatus">0</Data>
    <Data Name="Checkpoint">41</Data>
    <Data Name="ConnectedStandbyInProgress">false</Data>
    <Data Name="SystemSleepTransitionsToOn">29</Data>
    <Data Name="CsEntryScenarioInstanceId">0</Data>
    <Data Name="BugcheckInfoFromEFI">false</Data>
    <Data Name="CheckpointStatus">0</Data>
    </EventData>
    </Event>
      My Computer


  2. Posts : 39,962
    windows 10 professional version 1607 build 14393.969 64 bit
       #32

    Please run each V2 and DM and upload results into this thread:
    BSOD - Posting Instructions
      My Computer


  3. Posts : 91
    win 10 pro
    Thread Starter
       #33

    zbook said:
    Please run each V2 and DM and upload results into this thread:
    BSOD - Posting Instructions
    Hi Zbook,
    ty for the reply.
    I already did this earlier in the thread (last month). Do you want new ones?

    (worth mentioning 3 reboots in last 24 hrs after none for 3 weeks- very odd!)


    - - - Updated - - -

    Hi Zbook,

    rebooted again as i was typing here
    - have uploaded both the old set of logs and the new ones dated today

    Dropbox - upload to forum - Simplify your life

    ty
      My Computer


  4. Posts : 27,484
    Windows 10 Pro x64 Version 21H1
       #34

    Please check your update history and see what has been installed. In particular drivers which are usually at bottom of update history.
      My Computer


  5. Posts : 39,962
    windows 10 professional version 1607 build 14393.969 64 bit
       #35

    Some steps that were performed earlier in the thread may be repeated.

    Please perform the following steps:

    1) Turn off Windows fast startup:

    Turn On or Off Fast Startup in Windows 10

    2) Uninstall Norton AV using the applicable uninstall tool:
    Download and run the Norton Remove and Reinstall tool
    Uninstall your Norton product

    3) Uninstall Malwarebytes using the applicable uninstall tool:
    https://downloads.malwarebytes.com/file/mb_clean

    4) Make sure Windows defender or Microsoft defender is on

    5) Norton and Malwarebytes can be reinstalled one to two weeks after the last crash or unexpected shutdown / restart

    6) Uninstall Ccleaner


    7) Anytime you must power off the computer due to a freeze > report into the thread


    8) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
    Speccy - Free Download - Piriform: Speccy - System Information - Free
    Download Speccy | Find your computer specs, free!
    Download Speccy | Find your computer specs, free!
    HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
    HWMONITOR | Softwares | CPUID
    SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
    SpeedFan - Access temperature sensor in your computer

    9) Download and install: HP diagnostics UEFI
    https://www8.hp.com/us/en/campaigns/.../pc-diags.html

    10) Run the HP diagnostics UEFI overnight in extensive loop until failure mode
    In the AM make sure that it has ran at least two loops > click esc > run component tests as needed > use a camera or smartphone camera to take pictures and post images into the thread

    11) Download and install HP support assistant > perform updates
    https://support.hp.com/us-en/drivers...-1?sku=F4R04ES

    12) Open administrative command prompt and type or copy and paste:
    13) sfc /scannow
    14) dism /online /cleanup-image /scanhealth
    15) dism /online /cleanup-image /restorehealth
    16) sfc /scannow
    17) chkdsk /scan
    18) wmic recoveros set autoreboot = false
    19) wmic recoveros set DebugInfoType = 7
    20) bcdedit /enum {badmemory}

    21) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    22) Did both RAM modules come from HP?
    If not, when were each module installed?
    Last edited by zbook; 10 Nov 2019 at 10:12.
      My Computer


  6. Posts : 91
    win 10 pro
    Thread Starter
       #36

    Caledon Ken said:
    Please check your update history and see what has been installed. In particular drivers which are usually at bottom of update history.
    Hi ken,

    ok-
    from 9th Oct NO updates expect "windows defender" updates

    cumulative net framework update today (not relevant as reboots started 7th Nov)

    have to say I did occasionally find my PC at the login screen so it's possible there were reboots in the 3 wk period that I didn't notice....

    - - - Updated - - -

    [QUOTE=zbook;1765761]Some steps that were performed earlier in the thread may be repeated.

    Please perform the following steps:

    1) Turn off Windows fast startup:

    still off

    2) Uninstall Norton AV using the applicable uninstall tool:
    no norton since previous removal

    3) Uninstall Malwarebytes using the applicable uninstall tool:
    ok


    6) Uninstall Ccleaner
    only there to give me system info etc. have not run in a month after your advice.


    7) Anytime you must power off the computer due to a freeze > report into the thread
    ok


    8) Choose one of the temperature monitoring software applications:
    I did this for weeks last time and all ok

    9) Download and install: HP diagnostics UEFI
    I did this all last time and all tests ok

    10) Run the HP diagnostics UEFI overnight in extensive loop until failure mode
    did these all before but not until failure....so will do again


    11) Download and install HP support assistant > perform updates
    done this many time in past month

    thanks Zbook

    - - - Updated - - -

    Does anyone know if there is a way to run internal tests on the PSU?
    just a feeling...
    I've seen a replacement one on ebay and am tempted to buy- it's not expensive
      My Computer


  7. Posts : 39,962
    windows 10 professional version 1607 build 14393.969 64 bit
       #37

    The log collector displayed:

    Code:
    FastStartup  : Enabled



    For Norton can the secure VPN be uninstalled?
    Norton Secure VPN 2.7.0.630 Symantec Corporation

    CCleaner 5.63 Piriform


    Ccleaner was involved in the latest two hangs:

    Code:
    +++ WER8 +++:
    Fault bucket 1532888161028986357, type 5
    Event Name: AppHangB1
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: CCleaner64.exe
    P2: 5.63.0.7540
    P3: 5da4acf5
    P4: 2fdd
    P5: 67246080
    P6: 
    P7: 
    P8: 
    P9: 
    P10: 
    
    
    +++ WER9 +++:
    Fault bucket , type 0
    Event Name: AppHangB1
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: CCleaner64.exe
    P2: 5.63.0.7540
    P3: 5da4acf5
    P4: 2fdd
    P5: 67246080
    P6: 
    P7: 
    P8: 
    P9: 
    P10:
    Code:
    Version=1
    EventType=AppHangB1
    EventTime=132166879256942495
    ReportType=1
    Consent=1
    UploadTime=132166879265067489
    ReportStatus=268435456
    ReportIdentifier=b6c070e6-7b3a-4af9-9f80-9c9cc182fa70
    IntegratorReportIdentifier=c4027acc-0282-4682-b9a1-3a98dffb4e33
    Wow64Host=34404
    NsAppName=CCleaner64.exe
    OriginalFilename=ccleaner.exe
    AppSessionGuid=00001ff8-0003-0014-ad2d-d7bac18cd501
    TargetAppId=W:0000a8586188d743daabdf4222c0b6b1e31e0000ffff!0000d7574c8f837bf40ba0e36d2ae1051b3bcaa0e8d6!CCleaner64.exe
    TargetAppVer=2019//10//14:17:14:29!1773512!CCleaner64.exe
    BootId=4294967295
    HeapdumpAttached=1
    TargetAsId=11173
    UserImpactVector=269484304
    EtwNonCollectReason=4
    Response.BucketId=44395cb41f725d1ac545e9a92e88d5f5
    Response.BucketTable=5
    Response.LegacyBucketId=1532888161028986357
    Response.type=4
    Sig[0].Name=Application Name
    Sig[0].Value=CCleaner64.exe
    Sig[1].Name=Application Version
    Sig[1].Value=5.63.0.7540
    Sig[2].Name=Application Timestamp
    Sig[2].Value=5da4acf5
    Sig[3].Name=Hang Signature
    Sig[3].Value=2fdd
    Sig[4].Name=Hang Type
    Sig[4].Value=67246080
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=10.0.18362.2.0.0.256.48
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=1033
    DynamicSig[22].Name=Additional Hang Signature 1
    DynamicSig[22].Value=2fdd867c5925d0c09c01471c115ebf8c
    DynamicSig[23].Name=Additional Hang Signature 2
    DynamicSig[23].Value=6e5d
    DynamicSig[24].Name=Additional Hang Signature 3
    DynamicSig[24].Value=6e5d3b12513b25cf8d8023c99873f3a6
    DynamicSig[25].Name=Additional Hang Signature 4
    DynamicSig[25].Value=2fdd
    DynamicSig[26].Name=Additional Hang Signature 5
    DynamicSig[26].Value=2fdd867c5925d0c09c01471c115ebf8c
    DynamicSig[27].Name=Additional Hang Signature 6
    DynamicSig[27].Value=6e5d
    DynamicSig[28].Name=Additional Hang Signature 7
    DynamicSig[28].Value=6e5d3b12513b25cf8d8023c99873f3a6
    UI[3]=CCleaner is not responding
    UI[4]=If you close the program, you might lose information.
    UI[5]=Close the program
    UI[6]=Close the program
    State[0].Key=Transport.DoneStage1
    State[0].Value=1
    OsInfo[0].Key=vermaj
    OsInfo[0].Value=10
    OsInfo[1].Key=vermin
    OsInfo[1].Value=0
    OsInfo[2].Key=verbld
    OsInfo[2].Value=18362
    OsInfo[3].Key=ubr
    OsInfo[3].Value=418
    OsInfo[4].Key=versp
    OsInfo[4].Value=0
    OsInfo[5].Key=arch
    OsInfo[5].Value=9
    OsInfo[6].Key=lcid
    OsInfo[6].Value=1033
    OsInfo[7].Key=geoid
    OsInfo[7].Value=242
    OsInfo[8].Key=sku
    OsInfo[8].Value=48
    OsInfo[9].Key=domain
    OsInfo[9].Value=0
    OsInfo[10].Key=prodsuite
    OsInfo[10].Value=256
    OsInfo[11].Key=ntprodtype
    OsInfo[11].Value=1
    OsInfo[12].Key=platid
    OsInfo[12].Value=10
    OsInfo[13].Key=sr
    OsInfo[13].Value=0
    OsInfo[14].Key=tmsi
    OsInfo[14].Value=30624
    OsInfo[15].Key=osinsty
    OsInfo[15].Value=2
    OsInfo[16].Key=iever
    OsInfo[16].Value=11.418.18362.0-11.0.155
    OsInfo[17].Key=portos
    OsInfo[17].Value=0
    OsInfo[18].Key=ram
    OsInfo[18].Value=8114
    OsInfo[19].Key=svolsz
    OsInfo[19].Value=200
    OsInfo[20].Key=wimbt
    OsInfo[20].Value=0
    OsInfo[21].Key=blddt
    OsInfo[21].Value=190318
    OsInfo[22].Key=bldtm
    OsInfo[22].Value=1202
    OsInfo[23].Key=bldbrch
    OsInfo[23].Value=19h1_release
    OsInfo[24].Key=bldchk
    OsInfo[24].Value=0
    OsInfo[25].Key=wpvermaj
    OsInfo[25].Value=0
    OsInfo[26].Key=wpvermin
    OsInfo[26].Value=0
    OsInfo[27].Key=wpbuildmaj
    OsInfo[27].Value=0
    OsInfo[28].Key=wpbuildmin
    OsInfo[28].Value=0
    OsInfo[29].Key=osver
    OsInfo[29].Value=10.0.18362.418.amd64fre.19h1_release.190318-1202
    OsInfo[30].Key=buildflightid
    OsInfo[31].Key=edition
    OsInfo[31].Value=Professional
    OsInfo[32].Key=ring
    OsInfo[32].Value=Retail
    OsInfo[33].Key=expid
    OsInfo[34].Key=containerid
    OsInfo[35].Key=containertype
    OsInfo[36].Key=edu
    OsInfo[36].Value=0
    FriendlyEventName=Stopped responding and was closed
    ConsentKey=AppHangXProcB1
    AppName=CCleaner
    AppPath=C:\Program Files\CCleaner\CCleaner64.exe
    ReportDescription=A problem caused this program to stop interacting with Windows.
    NsPartner=windows
    NsGroup=windows8
    ApplicationIdentity=92AAAC2EACEBB12CBC6EDF1893F0BB16
    MetadataHash=-754808262
      My Computer


  8. Posts : 91
    win 10 pro
    Thread Starter
       #38

    For Norton can the secure VPN be uninstalled?
    Oh!! I was absolutely sure i had removed all Nortons! Gosh- i will go and look again....


    Ccleaner was involved in the latest two hangs:
    Oh my gosh (shows how much I know!!) off to EXTERMINATE

    thank you Zbook!
      My Computer


  9. Posts : 39,962
    windows 10 professional version 1607 build 14393.969 64 bit
       #39

    Please triple check fast startup.

    For PSU you can try:
    OCBASE / OCCT
      My Computer


  10. Posts : 91
    win 10 pro
    Thread Starter
       #40

    cant find evidence of Norton Secure VPN anywhere expect in old back up logs of app data from pre-uninstall

    - - - Updated - - -

    zbook said:
    Please triple check fast startup.

    For PSU you can try:
    OCBASE / OCCT
    oops!! Thought it was off (sorry). it was greyed out...
    how on earth did it turn itself back on?
      My Computer


 

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