Unexpected reboot

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  1. Posts : 27,431
    Windows 10 Pro x64 Version 21H1
       #21

    Okay, thanks for clarification.

    zbook is great with the logs.
      My Computer


  2. Posts : 39,953
    windows 10 professional version 1607 build 14393.969 64 bit
       #22

    V2 was just updated.
    Please run the new version and upload into the newest post.
    DM can be run in addition to V2.
    BSOD - Posting Instructions


    The DM log collector is the old log collector.
    It collects only 15 files whereas V2 collects other and many more useful files for troubleshooting.

    The DM was seen in the new thread.
    Please upload V2 and DM into this thread.

    The logs started on 9/27.
    There was only 5 - 6 days of data.
    The computer has Ccleaner which can delete/clean important files

    DM does not report kernel crashes.
    V2 will report kernel crashes.

    The BIOS is out of date.
    There were 4 missed upgrades.

    The BIOS: Version/Date Hewlett-Packard L02 v02.49, 04/10/2016
    Upgrade the BIOS: 02.49 > 02.56 Rev.A
    https://support.hp.com/us-en/drivers...Id/vc-229763-1
    Last edited by zbook; 03 Oct 2019 at 13:47.
      My Computer


  3. Posts : 91
    win 10 pro
    Thread Starter
       #23

    zbook said:
    V2 was just updated.
    Please run the new version and upload into the newest post.
    [/URL]
    Hi Zbook-
    have already done V2 etc (see Constant reboots)
      My Computer


  4. Posts : 39,953
    windows 10 professional version 1607 build 14393.969 64 bit
       #24

    Found both DM and V2.

    There were many unexpected shutdowns / restarts.
    There were no BSOD.

    When were the RAM modules installed?

    The RAM modules are mismatched.

    Mismatched RAM modules and RAM that is not on the Qualified Vendor List (QVL) is a frequent cause of unexpected shutdowns / restarts.
    Other causes can be temperature, firmware, software, and hardware.



    Code:
    Location     : DIMM3
    BankLabel    : BANK 2
    Manufacturer : 1315
    MemoryType   : DDR3
    FormFactor   : DIMM
    Capacity     : 4GB
    Speed        : 1600
    Serial       : 16219338
    PartNumber   : CT51264BA160B.C16F
    ECC          : False
    TypeDetail   : {Synchronous}
    
    Location     : DIMM1
    BankLabel    : BANK 0
    Manufacturer : Samsung
    MemoryType   : DDR3
    FormFactor   : DIMM
    Capacity     : 4GB
    Speed        : 1600
    Serial       : 33901619
    PartNumber   : M378B5173DB0-CK0  
    ECC          : False
    TypeDetail   : {Synchronous}
    Please always use paired RAM modules.
    And make sure the RAM modules are on the computer or motherboard manufacturer's Qualified Vendor List (QVL).

    The exception is if provided by the manufacturer (compatibility already tested) or if a vendor guarantees/warranties compatibility.

    For testing purposes remove both RAM modules, re-seat the oldest module and evaluate the computer for several days.
    Then replace the RAM module with the second module (using the same DIMM) and evaluate the computer for several days.
    Then use both modules again and report if there are any changes.



    Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
    Speccy - Free Download - Piriform: Speccy - System Information - Free
    Download Speccy | Find your computer specs, free!
    Download Speccy | Find your computer specs, free!
    HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
    HWMONITOR | Softwares | CPUID
    SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
    SpeedFan - Access temperature sensor in your computer


    Find a flash drive > download and install HP Diagnostics UEFI > run extensive tests overnight > the next AM run component tests as needed > post images of the results into the thread

    https://www8.hp.com/us/en/campaigns/.../pc-diags.html



    For drives the SMART results are designed to predict drive failure.
    We see normal results with drives that have failed.
    And we may see abnormal results before drives fail.

    Some end users replace drives as soon as any problem is displayed by SMART.
    Others with backup images will use the drive until the terminal event.
    If there are drive performance problems then replace the drive.

    Some HP business computers come with 3 year warranties.
    HD Tune can display problems but HP does not typically replace drives under warranty unless they fail HP diagnostics.
    The HP diagnostics is similar to Sea Tools long generic.

    It would be useful to see HD Tune full error scan and other diagnostics.
    However if Caldeon Ken prefers that they are not done that's ok with me.


    Code:
    Event[277]:
      Log Name: Application
      Source: ESENT
      Date: 2019-09-27T01:10:36.141
      Event ID: 643
      Task: Table/Column/Index Definition
      Level: Warning
      Opcode: Info
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Trisha-PC
      Description: 
    taskhostw (1524,D,50) WebCacheLocal:  Out of date NLS sort version detected on the database 'C:\Users\Trisha\AppData\Local\Microsoft\Windows\WebCache\WebCacheV01.dat' for Locale 'en-US', index sort version: (SortId=00000000-0000-0000-0000-000000000000, Version=0006010100060101), current sort version: (SortId=00000001-57ee-1e5c-00b4-d0000bb1e11e, Version=0006020F0006020F).
    
    Event[278]:
      Log Name: Application
      Source: ESENT
      Date: 2019-09-27T01:10:36.204
      Event ID: 614
      Task: Table/Column/Index Definition
      Level: Warning
      Opcode: Info
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Trisha-PC
      Description: 
    taskhostw (1524,D,50) WebCacheLocal: Database 'C:\Users\Trisha\AppData\Local\Microsoft\Windows\WebCache\WebCacheV01.dat': The secondary index 'PartitionIdIndex' of table 'Containers' is out of date with sorting libraries. If used in this state (i.e. not rebuilt), it may appear corrupt or get further corrupted. If there is no later event showing the index being rebuilt, then please defragment the database to rebuild the index.
    Code:
    Event[3399]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-Power
      Date: 2019-10-03T16:49:53.318
      Event ID: 41
      Task: N/A
      Level: Critical
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: Trisha-PC
      Description: 
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Code:
    Event[3386]:
      Log Name: System
      Source: EventLog
      Date: 2019-10-03T16:50:17.920
      Event ID: 6008
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Trisha-PC
      Description: 
    The previous system shutdown at 4:39:20 PM on ?10/?3/?2019 was unexpected.
    Last edited by zbook; 03 Oct 2019 at 14:35.
      My Computer


  5. Posts : 91
    win 10 pro
    Thread Starter
       #25

    [QUOTE=zbook;1737570]Found both DM and V2.

    For testing purposes remove both RAM modules, re-seat the oldest module and evaluate the computer for several days.
    Then replace the RAM module with the second module (using the same DIMM) and evaluate the computer for several days.
    Then use both modules again and report if there are any changes.

    ok. ty


    Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
    Speccy - Free Download - Piriform: Speccy - System Information - Free
    l]
    I've already installed and is running ok temps

    Find a flash drive > download and install HP Diagnostics UEFI > run extensive tests overnight > the next AM run component tests as needed > post images of the results into the thread

    did those already


    If there are drive performance problems then replace the drive.
    Yes- I'm going to do that anyway- have decided as it's now 5 yrs old

    thank you again for your time

    Also- for your info found a Bios update 30 mins ago which I have now used to flash the bios- am hoping this may help

    - - - Updated - - -

    V2 was just updated.
    OK

    The logs started on 9/27. There was only 5 - 6 days of data.

    yes- as I said in original post this problem started occurring after i upgraded to windows 10 very recently

    The BIOS is out of date. There were 4 missed upgrades.

    fixed already
      My Computer


  6. Posts : 91
    win 10 pro
    Thread Starter
       #26

    I want to thank Caledon Ken and zbook for their time here. I'm pleased to say that although things weren't resolved quite the way I 'd hoped I do now have a healthy running PC. The issue was almost certainly drivers after installing win10 over win7 i suspect (yes the HD was faulty but not the sole reboot cause imo).
    After many attempts at using driver verifier to isolate the dodgy driver (where DO those logs get saved??? ) I decided at ken's suggestion to replace HD and reinstall win10. I now have a FAST SMOOTH machine (as it runs a great SSD drive).
    If I'd had more time (outside my busy job teaching challenging teens 40 hours a week) I'd have pursued driver verify for longer to catch those dodgy drivers! (just to beat them down-lol)
    thanks everyone!
      My Computer


  7. Posts : 27,431
    Windows 10 Pro x64 Version 21H1
       #27

    Excellent news.

    Glad it is sorted and fast.
      My Computer


  8. Posts : 8
    Windows 10 Pro
       #28

    Talk about going down the rabbit hole, if you can, please provide the bugcheck code. To do this, over the event viewer, find the latest Event ID 41, go to the xml view, and provide the bugcheck values. They look similar to the following -
    The specific bugcheck code will tell you why your PC is experiencing the random shutdown.
    EventData
    BugcheckCode 159
    BugcheckParameter1 0x3
    BugcheckParameter2 0xfffffa80029c5060
    BugcheckParameter3 0xfffff8000403d518
    BugcheckParameter4 0xfffffa800208c010
      My Computer


  9. Posts : 13,930
    Windows 10 Pro X64 21H1 19043.1503
       #29

    Day late again You need to read the entire thread before responding.
      My Computers


  10. Posts : 91
    win 10 pro
    Thread Starter
       #30

    Hi everyone
    for anyone searching for help with this issue:

    after I changed my hard drive my reboots diminished to 3-5 days apart (not daily)
    I then removed automatic restart AND removed Nortons and have had NO more reboots.

    I am still not sure what was behind it but when I rang Nortons they seems to be aware of an issue but said it's not their product it's microsoft's issue.
    However removing has helped!

    thanks again all
      My Computer


 

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