Unexpected reboot

Okay, thanks for clarification.

zbook is great with the logs.

V2 was just updated.
Please run the new version and upload into the newest post.
DM can be run in addition to V2.
BSOD - Posting Instructions


The DM log collector is the old log collector.
It collects only 15 files whereas V2 collects other and many more useful files for troubleshooting.

The DM was seen in the new thread.
Please upload V2 and DM into this thread.

The logs started on 9/27.
There was only 5 - 6 days of data.
The computer has Ccleaner which can delete/clean important files

DM does not report kernel crashes.
V2 will report kernel crashes.

The BIOS is out of date.
There were 4 missed upgrades.

The BIOS: Version/Date Hewlett-Packard L02 v02.49, 04/10/2016
Upgrade the BIOS: 02.49 > 02.56 Rev.A
https://support.hp.com/us-en/drivers...Id/vc-229763-1

Found both DM and V2.

There were many unexpected shutdowns / restarts.
There were no BSOD.

When were the RAM modules installed?

The RAM modules are mismatched.

Mismatched RAM modules and RAM that is not on the Qualified Vendor List (QVL) is a frequent cause of unexpected shutdowns / restarts.
Other causes can be temperature, firmware, software, and hardware.

Code:

Location     : DIMM3
BankLabel    : BANK 2
Manufacturer : 1315
MemoryType   : DDR3
FormFactor   : DIMM
Capacity     : 4GB
Speed        : 1600
Serial       : 16219338
PartNumber   : CT51264BA160B.C16F
ECC          : False
TypeDetail   : {Synchronous}

Location     : DIMM1
BankLabel    : BANK 0
Manufacturer : Samsung
MemoryType   : DDR3
FormFactor   : DIMM
Capacity     : 4GB
Speed        : 1600
Serial       : 33901619
PartNumber   : M378B5173DB0-CK0  
ECC          : False
TypeDetail   : {Synchronous}

Please always use paired RAM modules.
And make sure the RAM modules are on the computer or motherboard manufacturer's Qualified Vendor List (QVL).

The exception is if provided by the manufacturer (compatibility already tested) or if a vendor guarantees/warranties compatibility.

For testing purposes remove both RAM modules, re-seat the oldest module and evaluate the computer for several days.
Then replace the RAM module with the second module (using the same DIMM) and evaluate the computer for several days.
Then use both modules again and report if there are any changes.



Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
Speccy - Free Download - Piriform: Speccy - System Information - Free
Download Speccy | Find your computer specs, free!
Download Speccy | Find your computer specs, free!
HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
HWMONITOR | Softwares | CPUID
SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
SpeedFan - Access temperature sensor in your computer


Find a flash drive > download and install HP Diagnostics UEFI > run extensive tests overnight > the next AM run component tests as needed > post images of the results into the thread

https://www8.hp.com/us/en/campaigns/.../pc-diags.html



For drives the SMART results are designed to predict drive failure.
We see normal results with drives that have failed.
And we may see abnormal results before drives fail.

Some end users replace drives as soon as any problem is displayed by SMART.
Others with backup images will use the drive until the terminal event.
If there are drive performance problems then replace the drive.

Some HP business computers come with 3 year warranties.
HD Tune can display problems but HP does not typically replace drives under warranty unless they fail HP diagnostics.
The HP diagnostics is similar to Sea Tools long generic.

It would be useful to see HD Tune full error scan and other diagnostics.
However if Caldeon Ken prefers that they are not done that's ok with me.

Code:

Event[277]:
  Log Name: Application
  Source: ESENT
  Date: 2019-09-27T01:10:36.141
  Event ID: 643
  Task: Table/Column/Index Definition
  Level: Warning
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Trisha-PC
  Description: 
taskhostw (1524,D,50) WebCacheLocal:  Out of date NLS sort version detected on the database 'C:\Users\Trisha\AppData\Local\Microsoft\Windows\WebCache\WebCacheV01.dat' for Locale 'en-US', index sort version: (SortId=00000000-0000-0000-0000-000000000000, Version=0006010100060101), current sort version: (SortId=00000001-57ee-1e5c-00b4-d0000bb1e11e, Version=0006020F0006020F).

Event[278]:
  Log Name: Application
  Source: ESENT
  Date: 2019-09-27T01:10:36.204
  Event ID: 614
  Task: Table/Column/Index Definition
  Level: Warning
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Trisha-PC
  Description: 
taskhostw (1524,D,50) WebCacheLocal: Database 'C:\Users\Trisha\AppData\Local\Microsoft\Windows\WebCache\WebCacheV01.dat': The secondary index 'PartitionIdIndex' of table 'Containers' is out of date with sorting libraries. If used in this state (i.e. not rebuilt), it may appear corrupt or get further corrupted. If there is no later event showing the index being rebuilt, then please defragment the database to rebuild the index.

Code:

Event[3399]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2019-10-03T16:49:53.318
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Trisha-PC
  Description: 
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Code:

Event[3386]:
  Log Name: System
  Source: EventLog
  Date: 2019-10-03T16:50:17.920
  Event ID: 6008
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Trisha-PC
  Description: 
The previous system shutdown at 4:39:20 PM on ?10/?3/?2019 was unexpected.

Excellent news.

Glad it is sorted and fast.

Day late again You need to read the entire thread before responding.