windows 10 start up issue

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  1. Posts : 51
    Win 10 Home (x64) Version 1809 (build 17763.379)

    windows 10 start up issue

    I will list the issues in order of happening- dont know if they are connected but here goes.
    1 this windows 10 desktop started to take a long time shutting down
    2 on 1 occasion a clip that I took with my video cam played back in slower motion and audio
    3 when I log on the monitor shows loads of colours shimmering and whirring about with the cursor not responding properly.
    4 when i get to the email home page it does not show the correct background colour and is slow to respond
    Windows 10 Home (x64) Version 1809 (build 17763.737

    Installed: 05/02/2019 17:12:09

    PROCESSOR 3.60 gigahertz Intel Core i9-9900K

    MOTHERBOARD Board: Micro-Star International Co., Ltd. MPG Z390 GAMING EDGE AC (MS-7B17) 2.0

    DRIVES 1267.66 Gigabytes Usable Hard Drive Capacity
    907.59 Gigabytes Hard Drive Free Space

    HP DVD Writer 1260v [Optical drive]
    PIONEER BD-RW BDR-S09 [Optical drive]

    Samsung SSD 840 PRO Series [Hard drive] (256.06 GB) -- drive 1, s/n S1ATNSADA02351L, rev DXM05B0Q, SMART

    Disk Drive SMART Status

    Belarc's products automatically create an accurate and up-to-date central repository (CMDB), consisting of detai...

    Status: Healthy
    Samsung SSD 840 PRO Series [Hard drive] (512.11 GB) -- drive 0, s/n S1AXNEADA09159A, rev DXM05B0Q, SMART Status: Healthy
    Samsung SSD 970 EVO 500GB [Hard drive] (500.11 GB) -- drive 2, s/n 0025_385A_81B0_D1FC.


    32708 Megabytes Usable Installed MEMORY

    Slot 'ChannelA-DIMM0' has 8192 MB
    Slot 'ChannelA-DIMM1' has 8192 MB
    Slot 'ChannelB-DIMM0' has 8192 MB
    Slot 'ChannelB-DIMM1' has 8192 MB


    c: (NTFS on drive 2) *

    499.60 GB

    354.68 GB free

    d: (NTFS on drive 0)

    512.11 GB

    307.37 GB free

    e: (NTFS on drive 1)

    255.95 GB

    245.54 GB free

    * Operating System is installed on c:


    Standard SATA AHCI Controller


    NVIDIA GeForce GTX 760 [Display adapter]
    ASUS VS238 [Monitor] (23.1"vis, s/n D7LMTF024230, July 2013) HDMI CONNECTION

    Bus Adapters

    Microsoft Storage Spaces Controller
    Standard NVM Express Controller
    Intel(R) USB 3.1 eXtensible Host Controller - 1.10 (Microsoft)


    High Definition Audio Device
    NVIDIA High Definition Audio

    Virus Protection

    Norton Security Version

    Virus Definitions Version 20190926.021
      My Computer

  2. Posts : 27,659
    Windows 10 Pro x64 Version 21H1

    When did nVidia (GForce experience) or Windows update your Nvidia drivers?

    Have you check MSI site to see if there are any BIOS updates available? Not say ing to update, asking are there any available.
      My Computer

  3. Posts : 51
    Win 10 Home (x64) Version 1809 (build 17763.379)
    Thread Starter

    Thank you for the reply, in the light of the questions you asked I investigated.Windows determined I had the best driver for the device but may get better after windows update or going to the manufacturers web site.So I downloaded the latest windows update and downloaded the latest driver from Nvidia.This made a marginal improvement but still am getting a mix of various colours on start up and in my email home page and have the wrong colours on the screen now.Have not checked with MSI yet
      My Computer

  4. Posts : 27,659
    Windows 10 Pro x64 Version 21H1

    Sorry I wasn't suggesting checking if you have the latest update for nVidia.

    I asked when was it updated, the date. My thinking is the update wasn't 100%. If the date of the update coincided with issue start date that would be some confirmation the problem is related.

    I would use DDU to strip all the nVidia components and then clean install the latest nVidia driver.

    Official Display Driver Uninstaller DDU Download
      My Computer

  5. Posts : 51
    Win 10 Home (x64) Version 1809 (build 17763.379)
    Thread Starter

    The last update was in August 2018
      My Computer

  6. Posts : 1,168
    win10 home

    Look in Reliability History and see if there is an entry with "nvlddmkm.sys" and if there are any other faults.
    Also,remove the gtx 760 card and if it has active cooling,i.e. a fan,check for any obstruction to its movement.My old one had a tiny ball of fluff which prevented it spinning,thus overheating.Reinsert the card and check the operation.
    The nvidea site forum is a good place to try to rectify the dreaded nvlddmkm problem,if it exists.
    When you use DDU,as previously advised,do so IN SAFE MODE ONLY
      My Computer

  7. Posts : 51
    Win 10 Home (x64) Version 1809 (build 17763.379)
    Thread Starter

    Thanks for that
      My Computer

  8. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit

    The computer has dual graphics or Nvidia Optimus.

    The GPU used during boot may be the Intel or iGPU.

    Intel(R) Core™ i9-9900K Processor (16M Cache, up to 5.00 GHz) 186605
    What You Need to Know About NVIDIA Optimus

    There are log collectors used in another forum room.
    Upload each V2 and DM into this thread:
    BSOD - Posting Instructions

    What are your plans for upgrading to Windows 1903 or 1909?
    Windows 10 1909 Coming Soon, Here Are the New Features
      My Computer

  9. Posts : 4,457
    Win 11 Pro 22000.708

    zbook said:
    The computer has dual graphics or Nvidia Optimus.

    I know that the I9-9900k includes a GPU, but are desktop PCs usually configured for Optimus?

    It's a power saving feature normally used on laptops, but of less use on a desktop PC.

    Regardless of that, there's a BIOS setting that determines which graphics adapter is used at boot. (PEG for the discrete card.)

    I wonder if the graphics card (vintage 2013) is failing? If "editman99" was in the US, I'd try to sell it my disused GTX 970. It's only 2 generations old.
    Last edited by bobkn; 28 Sep 2019 at 22:57.
      My Computers

  10. Posts : 7,124
    Windows 10 Pro 64 bit

    Suggest you remove the NVidia GPU card and boot using the built-in Intel GPU. If that works then you have a hardware or software issue with the NVidia GPU. If the Nvidia GPU is suspect then clean install the latest drivers. Check the GPU power cables work and are secure. It's possible the GPU has a hardware fault which probably means a new GPU. There is a trick of baking the GPU in the oven which sometimes works! Also use Autoruns to check what is loading in case a suspect program / file has crept into your installation.
      My Computers


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