Is This MS Operation Normal? Termination of Validity - $200 One Year?

Page 1 of 2 12 LastLast

  1. Posts : 436
    win10
       #1

    Is This MS Operation Normal? Termination of Validity - $200 One Year?


    This computer I'm having so much trouble with.

    I just noticed that faintly in fine white letters on the black background it was saying to activate Windows.

    Very hard for me to see anything on this fashionable black background/fine white font thing nowadays on this ancient monitor I've got.

    So I figured maybe the attempts as rescuing the OS with rescue disks etc. had somehow caused it to lose it's activation I set about doing it - activating.

    And found I couldn't. It wanted the product key. I've no idea what that is now after all this time. And if MS couldn't find it in the machine then no use me looking.


    Anyway, finished up with a phone call to MS and a terrible line and a call back from them and a long talk with a guy who was supposedly fixing everything. Via a sort of remote control thing, like team viewer.

    And the end of that was he asked me to choose which renewal period I wanted 2 years, 5 years or life, and 2 years was going to cost me $US200 - coming up $AU400 or something.

    I was/am astounded.

    He assures me that's the way it goes. Says if I go into a shop and try to buy Win10 I'll have to pay that money for a licence for that period of time.

    But I seem to have had my licences for Win10 for longer than that. And I didn't pay that kind of money for them - I upgraded for free or something from win7 as I remember.

    Is this it then or have I been scammed by some sophisticated operation?

    They left me this notepad document:


    Complete Computer Optimization.
    Clean-up to the Computer.
    Remove Un-Necessary Programs.
    Install Computer Protection.

    Activate the Windows Operating System.
    _________________________________________

    2 Years Validity : 198 USD
    5 Years Validity : 298 USD
    Lifetime Validity : 596 USD
    _________________________________________

    Transferable
    24/7 Customer Service
    __________________________________________

    Australia Support Number : 180-078-1440
    U.S. Support Number : 1800-976-2560

    Tech Name : David Martin
    Extension : 2583
      My Computer


  2. Posts : 35,604
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #2

    You can pay for extra support programs if you wish- but you don't have to. And like everything, there are scams around- which shouldn't apply if you called a valid number.

    If your PC really is such a problem- why not buy a new one, or a good second hand one?
    This laptop - Lenovo- (see specs) came with Win 10 Pro- 3 years old when I bought i- decent screen, business laptop features, great battery- removable and small internal- £200.

    No need to struggle with an ancient monitor, if that's one issue for you.

    If you have a retail license- it's transferrable - if so you could even buy a PC with no OS installed.
      My Computers


  3. Posts : 10,545
    Windows 10 Workstation x64
       #3

    That's a scam, if you google the international number you get hits for it spamming quickbooks support.

    If you gave them access to your PC then you need to reload it from scratch, if you gave them card details then cancel it and if you did internet banking etc from that PC then reset you passwords from a clean PC.
      My Computers


  4. Posts : 4,176
    Windows 10 Pro x64 Latest RP
       #4

    Almost certainly this is a scam, the problem that you now have is that the scammers have had full access to your system remotely. the minimum you need to do is completely wipe your system and reinstall - the licence is held on Microsoft's server not your PC so the licencing is automatic.

    If you leave your system as it is then the scammers can read any thing you type including online user and password credentials.

    I would also be tempted to contact the real Microsoft and give them all the details you can. they have the resources to get these scams shut down
      My Computers


  5. Posts : 11,660
    Windows 10 Home x64 Version 21H2 Build 19044.1776
       #5

    Very hard for me to see anything on this fashionable black background/fine white font thing nowadays on this ancient monitor I've got.
    Then go to Settings, Personalisation, Colours and set your default Windows mode to Dark. As the little illustration on that page will show you, this returns your display's sanity.

    I just noticed that faintly in fine white letters on the black background it was saying to activate Windows.
    You can always check your activtion status in Settings, Update, Activation.
    I believe that the saying to activate message was the start of the scam.

    Clean install Windows 10 - TenForumsTutorials

    Added a couple of hours later -
    somehow caused it to lose it's activation I set about doing it - activating. And found I couldn't. It wanted the product key. I've no idea what that is now after all this time. And if MS couldn't find it in the machine then no use me looking.
    - It is worth resolving this particular issue before starting the clean installation that is now unavoidable.
    - Was Windows activated at any stage?
    - How did you get your Windows 10 - retail purchase? upgrade from Windows 7? ...?

    Denis
    Last edited by Try3; 25 Sep 2019 at 06:36.
      My Computer


  6. Posts : 25,093
    10 Home x64 (21H2) (10 Pro on 2nd pc)
       #6

    abrogard said:
    Australia Support Number : 180-078-1440
    U.S. Support Number : 1800-976-2560

    It's a scam


    The Australian number has turned up in reported scams before....

    Is this a scam please? - Anti-Exploit Beta - Malwarebytes Forums

    ...and the US number appears to be an old support number for Intuit QuickBooks

    (PPT) Any QuickBooks Related issue call Now 1-800-976-2560 Quickbooks Toll Free Number | Zack Smith - Academia.edu
      My Computers


  7. Posts : 383
    Windows 10 Home
       #7

    Yep, definitely a scam. When you started hearing about coverage for 2 years etc that would be the first clue. You need to do a clean install as mentioned by @Try3 above. Do it asap!!
      My Computers


  8. Posts : 10,545
    Windows 10 Workstation x64
       #8

    Bree said:
    ..and the US number appears to be an old support number for Intuit QuickBooks

    (PPT) Any QuickBooks Related issue call Now 1-800-976-2560 Quickbooks Toll Free Number | Zack Smith - Academia.edu
    Nope it's never been a genuine number (the page you linked is a typical spam post), they spam all over the net with these scam support numbers they are just recycling it.
      My Computers


  9. Posts : 25,093
    10 Home x64 (21H2) (10 Pro on 2nd pc)
       #9

    z3r010 said:
    Nope it's never been a genuine number (the page you linked is a typical spam post), they spam all over the net with these scam support numbers they are just recycling it.
    OK, I see. Either way, it confirms this as a scam.
      My Computers


  10. Posts : 11,660
    Windows 10 Home x64 Version 21H2 Build 19044.1776
       #10

    And another thing from your original post -

    somehow caused it to lose it's activation I set about doing it - activating. And found I couldn't. It wanted the product key. I've no idea what that is now after all this time. And if MS couldn't find it in the machine then no use me looking.
    It is worth resolving this particular issue before starting the clean installation that is now unavoidable.
    - Was Windows activated at any stage?
    - How did you get your Windows 10 - retail purchase? upgrade from Windows 7? ...?

    Denis
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 04:27.
Find Us




Windows 10 Forums