New
#11
As already advised, you should do a Clean install as they may have installed some malicious software on your computer.
- Backup your data (only data) to a external disk.
- Download a Win 10 32Bits (not 64 as you have only 2G of memory). Use create installation media
- Boot the win 10 32bits installation disk, go to advanced and delete ALL partitions till you have one and only one unallocated space then proceed. The wizard will create the necessary partitions and install Win 10. You don't need to insert a key (skip) as your laptop was once activated and M$ has your laptop ID on their servers.
- Restore your data from the external disk.
- Download the programs you had and install them. Don't use any software that was previous saved on your laptop as they may be infected.
Clean Install Windows 10