Unable to access Windows Recovery Environment normally

rufe · 21 Sep 2019

Hello everybody,

I have a problem I've spent hours banging my head against and am hoping somebody here can help me. I am unable to access the Recovery Environment through the settings "Advanced Startup Options" option or the shift+restart method. shutdown /r /o also doesn't work.

The recovery image is working correctly. If I use reagentc /boottore the recovery environment opens on the next startup just like it's supposed to.

Reagentc /info shows the recovery environment is active and all the ids and paths show up in BCDEdit correctly.

Windows RE status: Enabled
Windows RE location: \\?\GLOBALROOT\device\harddisk1\partition1\Recovery\WindowsRE
Boot Configuration Data (BCD) identifier: 930d0e52-dcd9-11e9-918e-30d16ba4678a
Recovery image location:
Recovery image index: 0
Custom image location:
Custom image index: 0

Windows Boot Loader
-------------------
identifier {current}
device partition=C:
path \WINDOWS\system32\winload.efi
description Windows 10
locale en-US
inherit {bootloadersettings}
recoverysequence {930d0e52-dcd9-11e9-918e-30d16ba4678a}
displaymessageoverride Recovery
recoveryenabled Yes
isolatedcontext Yes
allowedinmemorysettings 0x15000075
osdevice partition=C:
systemroot \WINDOWS
resumeobject {80a67990-dc96-11e9-bd09-a80b7881755e}
nx OptIn
bootmenupolicy Standard

Windows Boot Loader
-------------------
identifier {930d0e52-dcd9-11e9-918e-30d16ba4678a}
device ramdisk=[E:]\Recovery\WindowsRE\Winre.wim,{930d0e53-dcd9-11e9-918e-30d16ba4678a}
path \windows\system32\winload.efi
description Windows Recovery Environment
locale en-US
inherit {bootloadersettings}
displaymessage Recovery
osdevice ramdisk=[E:]\Recovery\WindowsRE\Winre.wim,{930d0e53-dcd9-11e9-918e-30d16ba4678a}
systemroot \windows
nx OptIn
bootmenupolicy Standard
winpe Yes

Hopefully somebody can point me in the right direction!

dalchina · 22 Sep 2019

Hi, welcome to tenforums.

To help anyone answering this- and there are some members who can help with this- please post a full screen screenshot of your disks and partitions using Minitool Partition Wizard (or similar) - not Disk Management.

To post a screenshot please use the Insert Image icon above your post. Thanks.

Please complete your system specs including disk details. (See mine for comparison). Tutorial available if needed.
Programs like Speccy, HWinfo can help.

What is your Windows build? Sadly it's not a forum requirement, so we have to keep asking people.
Settings, About

zbook · 22 Sep 2019

Open administrative command prompt and copy and paste: (all at the same time)

Code:

bcdedit /enum all
bcdedit /enum /v
reagentc /info
diskpart
lis dis
lis vol
sel dis 0
det dis
lis par
sel par 1
det par
sel par 2
det par
sel par 3
det par
sel par 4
det par
sel par 5
det par
sel par 6
det par
sel dis 1
det dis
lis par
sel par 1
det par
sel par 2
det par
sel par 3
det par
sel par 4
det par
sel par 5
det par
sel par 6
det par

When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

Was there dual booting?
device ramdisk=[E:]\Recovery\WindowsRE\Winre.wim,{930d0e53-dcd9-11e9-918e-30d16ba4678a}

topgundcp · 22 Sep 2019

Some entries in the bcd for the recovery environment is either corrupted or missing. To fix the problem, you;d need to rebuild the entries for the recovery environment.
Here's the steps:

Turn on folder options to show hidden files/folders. Open admin command then type: reagentc /disable
- This will move 2 files from the recovery partition reagent.xml and winre.wim to C:\windows\system32\recovery
If you have the Windows 10 ISO, double click on it to mount to a virtual cd/dvd else If you have the Windows 10 USB then navigate to Sources folder and look for install.esd or install.wim.
Use 7-ZIP to open install.esd or install.wim, select and index. eg. 6 then navigate to Windows\system32\recovery. You'd see 2 files: Winre.wim and reagent.xml.
Remove everything from C:\windows\system32\recovery (ie. your current winre.win and reagent.xml)
Copy the new winre.wim and reagent.xml from the install.esd/install.wim to C:\windows\system32\Recovery
From admin command, type: ReAgentc /enable

Reboot to recovery. This will also fix the problem with shutdown /r /o