Cannot get into my Microsoft account on my desktop


  1. Posts : 2
    Android
       #1

    Cannot get into my Microsoft account on my desktop


    I cannot get into my Microsoft account on my desktop. Have followed the steps many times. Can't access help on line
      My Computer


  2. Posts : 29,075
    Windows 10 21H1 Build 19043.1023
       #2

    freddiemori said:
    I cannot get into my Microsoft account on my desktop. Have followed the steps many times. Can't access help on line
    Which system do you have?

    Welcome to TenForums Freddie.
      My Computer


  3. Posts : 2
    Android
    Thread Starter
       #3

    I am not sure. It's my Lenovo laptop. I am an unsavvy senior.
      My Computer


  4. Posts : 13,950
    Windows 10 Pro X64 21H1 19043.1503
       #4

    Press the Windows key and the R key at the same time.
    Type winver and press the Enter key.

    You will see a window similar to the following:

    Cannot get into my Microsoft account on my desktop-winver.jpg

    That will tell you which Windows 10 you have, home or pro as well as the build and version numbers. Post that info here for us.

    You can also go to microsoft.com in your browser (IE or Firefox or Edge or Chrome ...). You can try to sign in there with your Microsoft account. If you forgot your password follow these directions to reset it:

    Reset Password of User Account in Windows 10
      My Computers


  5. Posts : 29,075
    Windows 10 21H1 Build 19043.1023
       #5

    Ztruker said:
    Press the Windows key and the R key at the same time.
    Type winver and press the Enter key.

    You will see a window similar to the following:

    Cannot get into my Microsoft account on my desktop-winver.jpg

    That will tell you which Windows 10 you have, home or pro as well as the build and version numbers. Post that info here for us.

    You can also go to microsoft.com in your browser (IE or Firefox or Edge or Chrome ...). You can try to sign in there with your Microsoft account. If you forgot your password follow these directions to reset it:

    Reset Password of User Account in Windows 10
    Not if he can't get into the system, Rich.
      My Computer


  6. Posts : 13,950
    Windows 10 Pro X64 21H1 19043.1503
       #6

    True, can't do the winver part, but he can do Option Three: To Reset Password of your Microsoft Account Online at Microsoft
    from the link I posted.
      My Computers


 

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