Can't get past LENOVO spalsh screen

  1. Posts : 23
    Windows 10

    Can't get past LENOVO spalsh screen

    Hi all,
    I'm at my wits' end on my laptop. I have a feeling my kids' were playing ROBLOX and may have accidentally downloaded a virus. It's pretty fatal.
    I basically only get an error with a QR code. The error is, "0x000021a, your pc ran into a problem and needs to restart. We're just collection some error info."
    I scanned the QR code and it takes me to MS site, but it's not helping.
    I CAN get into BIOS, but nothing else. I tried to use the USB tool that I dowloaded from MS, but it won't even go past that.

    Any ideas? Can I reformat the HD? Will that take care of any virus? Or is this the MBR virus that is REALLY BAD.

    Thanks all,
      My Computer

  2. Posts : 6,913
    windows 10

    Downlaod the free 10 iso from

    Let it create the usb then go to the bios and ensure its set to boot from usb first boot the usb and first try a repair if that fails deleted all partitions and do a clean install .

    You can try the fixes for your problem in this video YouTube
      My Computer


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