Explorer.exe keeps crashing


  1. Posts : 10
    Windows 10 Pro 64 Bit
       #1

    Explorer.exe keeps crashing


    Hello.
    When I booted my PC today, I noticed explorer.exe didn't load, so I had to start it from the task manager.
    Then it crashed while I was browsing my files. Later on, it crashed twice withing 5 or 6 minutes.
    So i looked it up in event viewer, and it had this in it:
    Code:
    Log Name:      Application
    Source:        Application Error
    Date:          06/09/2019 16.22.51
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      NanoStation
    Description:
    Faulting application name: explorer.exe, version: 10.0.18362.267, time stamp: 0x25dd80ad
    Faulting module name: SHELL32.dll, version: 10.0.18362.295, time stamp: 0x7860079f
    Exception code: 0xc0000005
    Fault offset: 0x000000000053bf69
    Faulting process id: 0x106c
    Faulting application start time: 0x01d564bdce8b9272
    Faulting application path: C:\Windows\explorer.exe
    Faulting module path: C:\Windows\System32\SHELL32.dll
    Report Id: f363cf3d-0b0d-4305-8910-bc6a5019c59e
    Faulting package full name: 
    Faulting package-relative application ID: 
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2019-09-06T14:22:51.824679100Z" />
        <EventRecordID>5180</EventRecordID>
        <Channel>Application</Channel>
        <Computer>NanoStation</Computer>
        <Security />
      </System>
      <EventData>
        <Data>explorer.exe</Data>
        <Data>10.0.18362.267</Data>
        <Data>25dd80ad</Data>
        <Data>SHELL32.dll</Data>
        <Data>10.0.18362.295</Data>
        <Data>7860079f</Data>
        <Data>c0000005</Data>
        <Data>000000000053bf69</Data>
        <Data>106c</Data>
        <Data>01d564bdce8b9272</Data>
        <Data>C:\Windows\explorer.exe</Data>
        <Data>C:\Windows\System32\SHELL32.dll</Data>
        <Data>f363cf3d-0b0d-4305-8910-bc6a5019c59e</Data>
        <Data>
        </Data>
        <Data>
        </Data>
      </EventData>
    </Event>
    I also looked it up in Reliability Monitor, and it had this:
    Explorer.exe keeps crashing-2019-09-06_16-38-39.png
    The warning was just a failed Windows update, which has been upated now.

    Do you guys know, how to stop explorer.exe from crashing, since it's really annoying?

    Also, if you need more information, let me know what you need.
      My Computer


  2. Posts : 35,442
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #2

    Hi, to check for the effect of (most) 3rd party programs:
    - please check if this happens after a clean boot.
    - if so, please download Shellexview (free), make sure all MS extensions are hidden, and disable all others and check again.

    If this still happens, recheck
    a. in Safe Mode
    b. after creating a new user for test purposes and logging in as that user.

    Are you using Open Shell - free start menu?
      My Computers


  3. Posts : 25,047
    10 Home x64 (21H2) (10 Pro on 2nd pc)
       #3

    I note that the event viewer says: Faulting application name: explorer.exe, version: 10.0.18362.267


    18362.267 was the build for cumulative update for 1903 issued on July 26, 2019. You appear not to have had the August 'Patch Tuesday' update yet, that should have automatically installed by now.
      My Computers


  4. Posts : 10
    Windows 10 Pro 64 Bit
    Thread Starter
       #4

    Bree said:
    I note that the event viewer says: Faulting application name: explorer.exe, version: 10.0.18362.267


    18362.267 was the build for cumulative update for 1903 issued on July 26, 2019. You appear not to have had the August 'Patch Tuesday' update yet, that should have automatically installed by now.
    I've installed it now.
    I'll see if it causes any troubles from now on.
      My Computer


 

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