Lenovo Yoga 2 11 plugged in (but not charging) potential driver issue

Hi everyone and hello to the forum.

I have got a Lenovo Yoga 2 11 with Windows 10 that at some point stopped charging and ended up with a totally flat battery. Still runs fine on the mains though. As the battery was old and weak anyway I replaced it. New battery battery was pre-charged and worked well - unfortunately it didn't charge either. It is drained and the battery icon shows ( 3% plugged in ) and nothing happens.

After a lot of searching and reading it is either your charger or your battery I came across the hint to uninstall the Microsoft AC Adapter as well as the ACPI-Compliant Control Method Battery. Then unplugging it and removing the battery for a little while.

As a result the battery charges for a few seconds upon restart then stops.

Running a battery monitor show the system voltages increases slightly and some mA going in before it stops.
Windows says the drivers are up to date. And I can't find a previous driver version from the Lenovo site or else.

To me it looks like this is not a hardware issue.

Anyone got some ideas what I can do?

All input kindly appreciated.

Welcome to the forum. oes it charge if you charge it with the pc off/ Are you using windows battery indicator or other there is a known fault with some windows not showing correct charging

Thanks for the super quick reply.
It doesn't charge when its shut down either. I'm using BatteryInfoView to double check the battery status.

1) Open administrative Powershell and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /scanhealth
4) dism /online /cleanup-image /restorehealth
5) sfc /scannow
6) chkdsk /scan
7) Get-WmiObject win32_battery
8) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

9) Open the website for the computer manufacturer > enter the product or serial number or model > select the operating system > view drivers > post a URL or hyperlink into the thread

Thanks zbook
I had to restart the comand promt at some point as it didn't take my input but I did all steps and hope this is the information you need. Thank again trying to help.

PS C:\Windows\system32> sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files but was unable to fix some of them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.
PS C:\Windows\system32> chkdsk /scan
The type of the file system is NTFS.

Stage 1: Examining basic file system structure ...
233728 file records processed.
File verification completed.
7099 large file records processed.
0 bad file records processed.

Stage 2: Examining file name linkage ...
284 reparse records processed.
319238 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered to lost and found.
284 reparse records processed.

Stage 3: Examining security descriptors ...
Security descriptor verification completed.
42756 data files processed.
CHKDSK is verifying Usn Journal...
34922128 USN bytes processed.
Usn Journal verification completed.

Windows has scanned the file system and found no problems.
No further action is required.

233768959 KB total disk space.
31196492 KB in 158870 files.
145020 KB in 42757 indexes.
0 KB in bad sectors.
343747 KB in use by the system.
65536 KB occupied by the log file.
202083700 KB available on disk.

4096 bytes in each allocation unit.
58442239 total allocation units on disk.
50520925 allocation units available on disk.
PS C:\Windows\system32> Get-WmiObject win32_battery


__GENUS : 2
__CLASS : Win32_Battery
__SUPERCLASS : CIM_Battery
__DYNASTY : CIM_ManagedSystemElement
__RELPATH : Win32_Battery.DeviceID="BAT20101001Lenovo Yoga 2 11"
__PROPERTY_COUNT : 33
__DERIVATION : {CIM_Battery, CIM_LogicalDevice, CIM_LogicalElement, CIM_ManagedSystemElement}
__SERVER : DESKTOP-15ELK6A
__NAMESPACE : root\cimv2
__PATH : \\DESKTOP-15ELK6A\root\cimv2:Win32_Battery.DeviceID="BAT20101001Lenovo Yoga 2 11"
Availability : 2
BatteryRechargeTime :
BatteryStatus : 2
Caption : Internal Battery
Chemistry : 2
ConfigManagerErrorCode :
ConfigManagerUserConfig :
CreationClassName : Win32_Battery
Description : Internal Battery
DesignCapacity :
DesignVoltage : 7386
DeviceID : BAT20101001Lenovo Yoga 2 11
ErrorCleared :
ErrorDescription :
EstimatedChargeRemaining : 9
EstimatedRunTime : 71582788
ExpectedBatteryLife :
ExpectedLife :
FullChargeCapacity :
InstallDate :
LastErrorCode :
MaxRechargeTime :
Name :
PNPDeviceID :
PowerManagementCapabilities : {1}
PowerManagementSupported : False
SmartBatteryVersion :
Status : OK
StatusInfo :
SystemCreationClassName : Win32_ComputerSystem
SystemName : DESKTOP-15ELK6A
TimeOnBattery :
TimeToFullCharge :
PSComputerName : DESKTOP-15ELK6A



PS C:\Windows\system32>


And the link:
https://pcsupport.lenovo.com/gb/en/p...ds/driver-list

Code:

Windows Resource Protection found corrupt files but was unable to fix some of them.

1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /scanhealth
4) dism /online /cleanup-image /restorehealth
5) sfc /scannow
6) wmic recoveros set autoreboot = false
7) bcdedit /enum {badmemory}

8) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

9) There are log collectors used in another forum room.
Run each V2 and DM and upload results into this thread:
BSOD - Posting Instructions

10) Open device manager > click view > click show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post images into the thread

In case there are any problems posting images please use share links (one drive, drop box, or google drive)

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.

C:\Windows\system32>dism /online /cleanup-image /scanhealth

Deployment Image Servicing and Management tool
Version: 10.0.18362.1

Image Version: 10.0.18362.295

[==========================100.0%==========================] No component store corruption detected.
The operation completed successfully.

C:\Windows\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.18362.1

Image Version: 10.0.18362.295

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>wmic recoveros set autoreboot = false
Updating property(s) of '\\DESKTOP-15ELK6A\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home|C:\\Windows|\\Device\\Harddisk0\\Partition4"'
Property(s) update successful.

C:\Windows\system32>bcdedit /enum {badmemory}

RAM Defects
-----------
identifier {badmemory}

C:\Windows\system32>

- - - Updated - - -

the logs


Also can not find any unknown devices or marked with the yellow triangle in the device manager. So i assume you don't need screenshots. It is quite a lot expanded.

1) The logs were unremarkable.

2) Run the full custom Lenovo hardware diagnostics (including battery) > post images into the thread
laptops and netbooks :: yoga series :: yoga 2 11 notebook lenovo :: 80cx :: 59404951 :: yb02214724 Lenovo PC Support - US

Run through the troubleshooting steps in these links:

How to fix a Windows 10 laptop that's plugged in but not charging - CNET

How to Troubleshoot Battery Not Charging Issues in Windows 10

Thanks for the feedback the feedback.

At the moment I can't get the Lenovo hardwae diagnostics to run. It says ModuleNotSupport... Probably have to reinstall lenovo bridge or something.
Anyway everything seems to points to a software issue?

I have worked through the other links before. One is blaming everything but Windows. The other one actually points out the role of the AC and battery drivers - but the solutions is only temporary.

No idea what to do next. The time I have spend on this could buy a better / newer laptop. I just think it is horrendous to stick a perfectly fine piece of computer tech plus a new battery in the recycling.

Still again thank you very much for your help. And will try to go through the Lenovo diagnostics again too.

samragga said:

At the moment I can't get the Lenovo hardwae diagnostics to run. It says ModuleNotSupport... Probably have to reinstall lenovo bridge or something.

Try the firmware diagnostics. Pressing F10 at boot works in many Lenovo systems.