Blank or Black Screen when Restarting Windows 10

  1. rdburke's Avatar
    Posts : 43
    Windows 10 Pro Version 1903 (OS Build 18362.295)

    Blank or Black Screen when Restarting Windows 10

    On my wife's laptop which is a Toshiba Satellite C855D-S5340, when clicking "Restart" Windows will attempt to restart but will hang at a blank screen before showing the post screen or LOGO. I have let it sit for hours and it does nothing from that point. You then have to use the power button to shut it down and then start it up and it does fine. It is running OS Build 18362.295 and all drivers are up to date. Plenty of room on the HDD and 8 GB of RAM. This does not happen if you choose "Shutdown" from the menu instead of "Restart". I have turned off Fast Restart in Power Options and also used elevated command prompt to make sure it was turned off. Still get same results. I have searched the MS Community Help and there are MANY instances of this problem but I can't seem to find anything that works for me. Can somebody please help with this annoyance? Thanks in advance!
      My ComputersSystem Spec

  2.    #2

    Hi, Maybe try this Microsoft troubleshooter although it probably does not have anything you haven't tried it may be worth a shot. I have had that issue a few times with Windows but it resolved itself both times.
    Anyway maybe it will be of help.
      My ComputerSystem Spec

  3. Posts : 31
    Windows 10

    Loose connections, loose RAM (take the RAM out and clean the gold connectors).

    But laptop startup problems are most likely bad MOSFET (plenty of YouTube videos).
      My ComputerSystem Spec


Related Threads
Win 10 home, latest release 1709. After using the system for a while, we restarted the system as we changed the wifi as it was rather slow. On restarting it booted okay, came up with the usual win10 start picture, clicked on enter in the usual way...
Ok, I had a problem with my start button not working so I followed a video which suggested to go into config and click on safe mode and restart the computer. well since then the computer starts but nothing but a black screen. Tried pressing all...
what is that part, or what is windows 10 doing, at the part when you are starting up your laptop and it goes past the cyan screen with the 4 windows and then a blank/black screen appears for 10 seconds or more until you get to the lockscreen...
Hey everyone. I did a bit of research and this seems to have been an issue for a while, or has been in the past. Was upgrading to windows 10, I first had to restart my pc cause it was initially stuck on that preparing to install problem with the...
To start off with, first of all I've got 3 computers: my Windows 10 laptop , a W10 upgraded desktop, and an aging, slow Windows 7 laptop - which my parents are using. To help my parents out I recently tried to create a new user account on my...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 16:00.
Find Us