New
#11
Thanks for your help. It seems my Dell Inspiron 7537 has a serious hardware fault and I'll need a new laptop.
I changed the CMOS battery but the old one still showed 3V and was probably OK. I could boot the laptop with the main battery removed having left it overnight and entered the Dell diagnostics (F12). The diagnostics ran part way through then there was various screen flickering then just a black screen. I noticed the CPU heat sink was quite hot and this persisted with the PC in the hung state. The PC can be rebooted into the diagnostics screen (F12) once left a few hours to cool but soon crashes after a minute or so on retrying the diagnostics scan.
I assume I have a serious motherboard problem which isn't worth fixing on a 5 year old PC. Are there any laptop brands significantly more reliable than Dell when shopping for new one?