Windows 10: File explorer problem

  1.    07 Aug 2015 #1

    File explorer problem

    Hello forum, i am new to this site so nice to meet you all.

    Since my installation of windows 10, i had some problems with the file explorer option.

    When you click on 'start' and you see file explorer and decide to click on that, i expected it would be something like my documents etc. But what happens to me is that explorer self seems to restart completely. Turning off or not showing the windows taskbar and at the same time the background. While other programs work in that short time.

    After searching some answers that i could't find, i decide to come here for help.

    So if any of my fellow windows 10 users has the same problem or found a answer to this problem it would be a great help.

    Thanks in advance!
      My ComputerSystem Spec

  2.    07 Aug 2015 #2

    Hi there.

    You could try searching Event Viewer to see if there are any related errors.

    Option 1

    Right click on the start icon
    Choose Event Viewer
    Click on the little arrow by Custom Views
    Click on Administrative Events

    Go through them until you find any related to file explorer.

    Option 2

    Open new Settings App
    Type in File Explorer in the search bar
    Click on File Explorer options
    A dialog box appears
    In the drop down box at the top, select This PC
    In Privacy untick both boxes

    This may help prevent crashes, its quite possible that file explorer is having trouble with recent files its trying to show.
      My ComputersSystem Spec

  3.    07 Aug 2015 #3

    Whent with option 1. I found some related to file explorer what is needed next?
      My ComputerSystem Spec

  4.    07 Aug 2015 #4

    Faulting application name: explorer.exe, version: 10.0.10240.16405, time stamp: 0x55b4596f
    Faulting module name: KERNELBASE.dll, version: 10.0.10240.16384, time stamp: 0x559f38c3
    Exception code: 0xe06d7363
    Fault offset: 0x000000000002a1c8
    Faulting process id: 0x1ae8
    Faulting application start time: 0x01d0d1003fa93eca
    Faulting application path: C:\WINDOWS\explorer.exe
    Faulting module path: C:\WINDOWS\system32\KERNELBASE.dll
    Report Id: 0d9b2291-d6e8-406c-848e-c48f2901fc6e
    Faulting package full name:
    Faulting package-relative application ID:

    This was the said error
      My ComputerSystem Spec

  5. banger's Avatar
    Posts : 398
    Windows 10 Pro x86 and x64 dual boot
       07 Aug 2015 #5

    Are windows update working ok.
      My ComputerSystem Spec

  6. TairikuOkami's Avatar
    Posts : 3,408
    10.6 Home 1809 x64
       08 Aug 2015 #6

    Try to run: sfc /scannow

    SFC Command - Run in Windows 10 - Windows 10 Forums

    Run this as admin, it should at least prevent Desktop from restarting for the time being.
    File explorer problem Attached Files
      My ComputerSystem Spec


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