Anyone know what this is?

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  1. Posts : 1,476
    Windows 10 Pro 64bit 20H2 19042.844
       #11

    See that on my Mom's Older AMD A6-3620 With Radeon 6530D APU system, Just using Drivers from Windows Update, as believe newer drivers for Windows 10 Don't support the Radeon 6530D APU.

    Seems to be working fine, i just click skip when it comes up, and ignore it

    Til i have funds saved up to replace her system, not really worth upgrading that old HP P6 2133W Desktop i suppose

    Probably stick with an AMD based system i think, Other 2 Household systems are Intels, but might switch to AMD in a few years again if I decide I want a major upgrade again

    Only Supported Moms APU with Radeon 6530D up to 8.1

    Works ok with Windows Update provided driver though
      My Computers


  2. Posts : 1,680
    X
       #12

    Video drivers don't need to be updated. If it works I don't mess with it. It's not worth the risk. It's not worth ANY risk.
      My Computer


  3. Posts : 19,511
    W11+W11 Developer Insider + Linux
       #13

    margrave55 said:
    Video drivers don't need to be updated. If it works I don't mess with it. It's not worth the risk. It's not worth ANY risk.
    Not much if any risk, there's always DDU to help and system restore (if and when it works). Apart from security I keep them always updated. They have just as many fixes as windows.
      My Computers


  4. Posts : 1,345
    Windows 10 Pro 64-bit
       #14

    It’s good to see your system specs are entered.
    --- Graphics Card(s): Intel UHD Graphics 620 (Dell)

    On your situation, we need to know more please as we can’t see your computer.
    --- According to post #4, your goal is “I want the driver but not the baggage that came with it ROFL”
    --- Good goal.
    --- How does the AMD Catalyst Software Suite Current version 15.20.1060-150715a-186787 … come into play on your laptop?

    Anyone know what this is?-soapms-amd-software-update.jpg

    How is that message appearing? Is it a random popup? Are you trying to update your driver?
    --- Do you have a 3rd party utility program or maybe just a 3rd party driver utility program?

    In post #1,” you would think AMD would have something more official looking than this???”
    --- That sounds good if you are going to AMD, to determine what you want to do.
    --- What was the original purpose for doing so?
    --- Are you having video problems?

    Post #1 “With all the viruses and malware going around, you would think AMD would have something more official looking than this???”
    --- I believe that to be true but AMD might not be the root cause of what you are seeing: I haven’t seen that message as well as others haven't either.
    --- Maybe it shows up that way because Firefox is in use?
    --- Do you know if the laptop is free of “viruses and malware”

    Are you able to call up the AMD Catalyst Control Center mentioned in post #10?
      My Computer


  5. Posts : 1,476
    Windows 10 Pro 64bit 20H2 19042.844
       #15

    Always Keep things updated here as well, patch up as much as i can whether it's video drivers, or something else, usually never skip updates, except do on Mom's AMD in relation to those video drivers as installing them, not sure would be good or bad thing lol
      My Computers


  6. Posts : 308
    Win10
    Thread Starter
       #16

    MeAndMyComputer said:
    It’s good to see your system specs are entered.
    --- Graphics Card(s): Intel UHD Graphics 620 (Dell)
    Actually, I have three computers at the house but this is one of the HP computers at the church. We have three there also. My question was just about the popup so I didn't think system specs were necessary.
    MeAndMyComputer said:
    --- According to post #4, your goal is “I want the driver but not the baggage that came with it ROFL”
    --- Good goal.
    --- How does the AMD Catalyst Software Suite Current version 15.20.1060-150715a-186787 … come into play on your laptop?
    I guess I'm saying I want the driver to the machine functions properly but I don't need a software suite, that's bloatware in my book.


    MeAndMyComputer said:
    How is that message appearing? Is it a random popup? Are you trying to update your driver?
    --- Do you have a 3rd party utility program or maybe just a 3rd party driver utility program?
    Just popups up from time to time, usually on first log in. This is a HP system so whatever apps HP put on it.


    MeAndMyComputer said:
    In post #1,” you would think AMD would have something more official looking than this???”
    --- That sounds good if you are going to AMD, to determine what you want to do.
    --- What was the original purpose for doing so?
    --- Are you having video problems?
    Just logging on to use the machine, we use it for office work. No problems that I'm aware of.

    MeAndMyComputer said:
    Post #1 “With all the viruses and malware going around, you would think AMD would have something more official looking than this???”
    --- I believe that to be true but AMD might not be the root cause of what you are seeing: I haven’t seen that message as well as others haven't either.
    --- Maybe it shows up that way because Firefox is in use?
    --- Do you know if the laptop is free of “viruses and malware”
    That's my exact point, that way it looks, who would feel comfortable clicking the link (if it is AMD)? If it's not AMD, anyone recognize it as malware or a virus? That was the point of the post.

    MeAndMyComputer said:
    Are you able to call up the AMD Catalyst Control Center mentioned in post #10?
    Nope, it appears I uninstalled it since the start menu folder is empty but we still get that popup so I was wondering how to stop them. What I don't need is someone at the church doing is all a favor.
      My Computer


  7. Posts : 13,301
    Windows 10 Pro (x64) 21H2 19044.1526
       #17

    Soapm said:
    Nope, it appears I uninstalled it since the start menu folder is empty but we still get that popup so I was wondering how to stop them. What I don't need is someone at the church doing is all a favor.
    Check Control Panel / Program and Features, just because it doesn't show in the start menu
    doesn't mean its not installed. Deleting a shortcut doesn't delete the program.
    If you choose skip it shouldn't reappear till the next update (1 to 3 months)
      My Computers


  8. Posts : 1,345
    Windows 10 Pro 64-bit
       #18

    Post #1
    With all the viruses and malware going around, you would think AMD would have something more official looking than this???

    If you suspect virus or malware, why don’t you run your virus protection program?
    Then download Malwarebytes Free to check for malware.
    --- You’ll get their Premium version for a 14-day free trial.

    AMD does have something more official than this
    --- It’s the AMD Catalyst Software Suite & AMD Catalyst Control Center.
    Post #16 “I guess I'm saying I want the driver to the machine functions properly but I don't need a software suite, that's bloatware in my book.”
    --- I suspect what you are seeing is a result of trying to manipulate what you deem to be bloatware and also being uninstalled continues with that notification as opposed as an out-of-the-blue pop-up that there is a driver update available since it can’t do that via the AMD Catalyst Control Center.
    --- Naturally I could be wrong but we can’t see your computer.
    Go to https://www.amd.com/en/support/kb/faq/gpu-131 and let their AMD Driver Auto Detect tool run and follow through on what is reported.

    If you have a Legacy non-GCN (Graphics Core Next) it might let you know
    AMD ends driver support for non-GCN (Graphics Core Next) Radeon cards
    AMD ends driver support for non-GCN Radeon cards - The Tech Report
    --- If it turns out that way, the recommended update in your notification most likely will not upgrade for Windows 10.
    --- There are a couple of ways in which a non-GCN driver can be attempted to upgrade for Windows 10 but none of them have been successful for me yet.
    --- That’s why I had recommended in my post #10 “Go to your AMD Catalyst Control Center & uncheck AMD Catalyst Software Suite” since that has worked for the people I have helped in their situations.

    On “the start menu folder is empty” in post #16
    See if this helps
    Forum 3087 Reset Start Layout in Windows 10
    Reset Start Layout in Windows 10

    I suspect the computer could use some checks

    HP has a pre-boot System Diagnostics feature you can use and I’ve done that many times
    ESC upon Boot-Up
    F1 System Information
    F2 System Diagnostics
    --- F1 System Information: Please let us know what it reports.
    --- F2 Start-up Test.
    --- F3 Run-In Test
    --- F4 Hard Disk Test: 1 hr. 15 minutes
    --- ESC Exit
    F7 HP SpareKey
    F9 Boot Device Options
    F10 BIOS Setup
    F12 Network Boot

    After that I then use their HP Support Assistance but prefer the pre-boot diagnostics first
    https://www8.hp.com/us/en/campaigns/...hpsupport.html
    … More to be said about that later if we reach this point.
      My Computer


 

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