Black screen on startup (1903)

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  1. Posts : 67
    Windows 10 1903 (18362.418) x64
       #1

    Black screen on startup (1903)


    This issue has started to happen recently (this week).
    When I start my computer, the display turned on and off repeatedly. This goes on for a few times.
    After that, it leaves me with a black screen, the "Black Screen of Death".

    I was able to Ctrl+Shift+Win+B, but the drivers wouldn't start.
    I initially thought the display drivers are at fault, but these logs from Event Viewer proves otherwise:
    Fault bucket , type 0
    Event Name: WindowsBlackScreenDiagnosticsV1
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: NoVidPnPresent
    P2: Unknown
    P3: BlackBits
    P4: Hotkey
    P5: 10.0.18362.145
    P6:
    P7:
    P8:
    P9:
    P10:

    Attached files:
    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_NoVidPnPresent_3d6f594f7aeb39c238f7aeecd06af904c91d7f6_00000000_86fb24c1-3116-4c36-8938-22fba784b559

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 86fb24c1-3116-4c36-8938-22fba784b559
    Report Status: 4100
    Hashed bucket:
    Cab Guid: 0



    Fault bucket 1672982101641456655, type 5
    Event Name: WindowsBlackScreenDiagnosticsV1
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: NoVidPnPresent
    P2: Unknown
    P3: BlackBits
    P4: Hotkey
    P5: 10.0.18362.145
    P6:
    P7:
    P8:
    P9:
    P10:

    Attached files:
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1F5E.tmp.WERInternalMetadata.xml

    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Critical_NoVidPnPresent_3d6f594f7aeb39c238f7aeecd06af904c91d7f6_00000000_86fb24c1-3116-4c36-8938-22fba784b559

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 86fb24c1-3116-4c36-8938-22fba784b559
    Report Status: 2147487744
    Hashed bucket: f3503f290d782a511737a05b8becec0f
    Cab Guid: 0



    I have an installation ISO on the ready to reset Windows if any potential solutions fail.
      My Computer

  2. bro67's Avatar
    Posts : 8,169
    Mac OS Catalina
       #2

    GPU driver is at fault.
      My Computers


  3. Posts : 67
    Windows 10 1903 (18362.418) x64
    Thread Starter
       #3

    bro67 said:
    GPU driver is at fault.
    Uninstall from Device Manager and reinstall, right? Will the default Microsoft GPU activate after the intel GPU is uninstalled?
      My Computer

  4. Lance1's Avatar
    Posts : 188
    Windows 10 Professional x64
       #4

    TTSVids105 said:
    Uninstall from Device Manager and reinstall, right? Will the default Microsoft GPU activate after the intel GPU is uninstalled?
    Uninstall the drivers from "Programs and Features In The Control Panel" and restart. Let windows load its default drivers. Download the latest driver for the GPU install and test.
      My Computer

  5. spunk's Avatar
    Posts : 2,332
    Windows 10 Pro
       #5

    If the Intel GPU driver is not listed in Programs and Features, go to the Device Manager, Expand Display, right click your Display adapter and choose Uninstall. Restart. Windows will load the Basic VGA driver on startup. then you can download the latest GPU driver.
      My Computer


  6. Posts : 67
    Windows 10 1903 (18362.418) x64
    Thread Starter
       #6

    spunk said:
    If the Intel GPU driver is not listed in Programs and Features, go to the Device Manager, Expand Display, right click your Display adapter and choose Uninstall. Restart. Windows will load the Basic VGA driver on startup. then you can download the latest GPU driver.
    Are the intel hd graphics drivers downloadable through Windows Update?
      My Computer


  7. Lance1's Avatar
    Posts : 188
    Windows 10 Professional x64
       #7

    TTSVids105 said:
    Are the intel hd graphics drivers downloadable through Windows Update?
    You can get your drivers from here. Acer Drivers
      My Computer


  8. Posts : 67
    Windows 10 1903 (18362.418) x64
    Thread Starter
       #8

    I have uninstalled the drivers, and the computer rebooted.

    The screen flashed on and off a few times, before turning off all together.

    EDIT: plugged it into an HDMI port on my TV and if flashed “Updating your system 100%” and immediately afterwards restarted
      My Computer

  9. spunk's Avatar
    Posts : 2,332
    Windows 10 Pro
       #9

    And where are you at now? Does the TV see it? Or your monitor?
    You can download the Intel VGA driver from the Acer Download page for your model Product support
      My Computer


  10. Posts : 67
    Windows 10 1903 (18362.418) x64
    Thread Starter
       #10

    It’s all in order! The issue seemed to have fixed itself (It Installed the drivers, I didn’t delete the files off the computer)

    Thanks!
      My Computer


 

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