Dell XPS 15 9550 Laptop Right Clicks, Cannot Click On Items


  1. Posts : 1,035
    Windows 10
       #1

    Dell XPS 15 9550 Laptop Right Clicks, Cannot Click On Items


    Hey all, im having a ton of issues right now with my xps 15 9550. So recently, i notice whenever i had to turn off or turn on my computer, a few times after i entered my bitlocker password etc, i notice there was a windows update which i was not aware of and it showed it right when i was either turning off or on it. Happened 2 times just earlier today and yesterday i believe. But it was real quick before it turned on or off computer. Well whenever there is windows update, i let it do its thing and then my computer is on fine without an issue.


    Right now i turned on my laptop, entered my bitlocker password, then it was downloading windows update, then i had to enter my password again but then i logged in. Then i notice... it keeps on right clicking. My mouse has no issues at all... then i tried the trackpad and i think this might be a trackpad issue? I would use my mouse and when it right clicks, i would then left click it. Then there is no right clicking for a bit.. then it starts doing it again. The issue now is after this, i can't even click on anything like the chrome tabs i have at the bottom. Its like you cant even click on it most of the time. Then i notice when i try to click on icons on my desktop or my documents, it doesn't work and when i tried to delete a document by highlighting it and press delete, it would not delete it, it would right click it sometimes. Then when i got a document deleted... i went to recycle bin but i cant even click on it. Basically i cant even click on most of the things on my desktop at all. So the only way i can restart or shutdown is click the windows logo on my keyboard... then use the left right buttons on keyboard to restart or shutdown.



    Does anyone know why im having these issues? Anyone had these same issues with their 9550 previously? I basically can't click on any program etc and do anything on it. Is this a trackpad issue? I will also say that i have a 232gb ssd and now there is around 20gb only available. Could this trigger it because i only have 20gb of space left and my storage is low? Do i need to immediately delete programs off my computer so this could solve the issue? It does show the storage as red so to speak when its below a certain storage and i believe a computer could have issues when storage is low right. Did the windows update possibly caused this? Could i system restore it to an earlier time or something like that when i didnt have these problems? I just have these programs right now when i turned on my xps 15 9550.



    Im concerned about this because my last laptop a while back was a sager laptop... it had that same issue with the mouse clicking. Eventually one day... while i was busy doing my thing and using lot of cpu and ram which i always do but my laptop had 8gb ram and a quad core processor so it handles it it suddenly turned off and when i went to repair shop, they said they can't fix it. I had to go back to the US to get a new laptop and when I did go back to the US and went to repair shop I was told the laptop can't be repaired.



    Then i got this xps 15 9550. But with my xps 15 9550 as long as i had it, over 2.5 years, i had some issues previously a while back where laptop turns on but nothing loads... but eventually the issue somehow got fixed. So basically i have had very few issues with it at all. Now... this issue concerns me because it keeps on right clicking and I can't click on anything most of the time.



    Does anyone have any tips on what i can do now? Would i have to go to repairshop for them to take a look at this? Could it be something with the touchpad as the most likely culprit? If it is the touchpad, would it be simple for a repair shop to open my laptop up and fix it very quickly? My issue here is im in another country now and they don't have parts for my xps 15 9550. Last time, i had to go back to the US to get a new laptop.


    I'm typing this from another computer at the moment that i have.


    Thanks.


      My Computer


  2. Posts : 1,035
    Windows 10
    Thread Starter
       #2

    Also here is something that i notice has happened not that long ago. Whenever i do a virus scan with my windows defender, the cpu goes up to 100%. It stays there for a long time and sometimes drops down, then goes back to 100%. I did a virus scan previously as well recently.


    But again, it was just earlier that i have this mouse clicking issue. It basically keeps right clicking... so im guessing it is my touchpad issue? Also i will say this. My laptop keyboard, and in general itself, its a bit dusty as i rarely touch the buttons or screen or anything etc. Its been like this for a while. But could this cause it?


    Now is there a way to system restore or something like that like? I think back when i used windows 7, there was this option.


    I didn't install any drivers or anything manually. Only thing is there was windows update... again... i turn on my laptop or turn it off... then it shows... waiting... windows update etc... and then i let it do its thing.


    But i want to know, if this issue could be resolved without it being a huge hassle. The reason is because if something needs to get replaced like a certain part i can't get, well that would suck because i can't get it here.


    Well i have 8gb memory only. I will upgrade it the next time. But certainly this has nothing to do with my mouse clicking right?


      My Computer


  3. Posts : 1,035
    Windows 10
    Thread Starter
       #3

    Okay so i turned on my laptop again... while having it connected to my 2 external monitors and having the port hub connected to one of my usb ports on my laptop as usual. It did load and right now there is no right clicking or anything like that at the moment. I can click on programs and icons on the desktop etc.


    I do have my important documents backed up already on a usb.


    So right now it seems to work normal. But should i be deleting files off my ssd or moving them to the m.2 ssd slot so to make more space for the ssd in case? Thus maybe that could have triggered it? Right not it still shows about 20gb available and its red... so that indicates low storage in ssd. So maybe thats not it? Should you always have at least 20 percent of GB free or something like that? Example 230gb total ssd... make sure you have at least 46gb free? Does anyone know if having less than say 10% storage could cause an issue like this? Thus are there ppl here with a 230gb ssd or 480gb ssd and they only have like 5 or 10gb ssd free... and can use their laptop with no issue? Or issues will arise no matter what if your storage remaining is low? Also when there are windows updates, then it would use a lot more storage right? So if say you have like 1gb left of storage or even less and windows 10 does update, its possible your computer could have issues because not enough space and its updating? Then it could cause damage etc?


    Thus how much gb in terms of percentage should you always have free?


    Also any way to know how much gb windows 10 uses and its updates? I believe windows 10 uses like 20-30gb right? But all these updates... is there a way to know how much total gb is used for all the windows updates ever been used?


    When i check my remove programs, the biggest file i have installed is only 650mb. It shows my total installed programs to be only a bit more 7gb. My music and other video files... can't be more than 10gb max.


    So it makes sense because i play poker that the program i use... is using a huge bulk of the gb right? I will ask that site about that but when you only installed 7gb of programs... and cant have more than 20gb of music, video and files, that huge bulk which is probably over 100gb is being used from that poker program right? Thus nothing else would make sense? Again, the biggest program i downloaded is over 650mb according to the remove/add program page. Itunes only uses up 500mb.


      My Computer


 

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