Strange initial screen - has anyone seen this before?

  1.    #1

    Strange initial screen - has anyone seen this before?

    Hi everybody,

    I bought a new Microsoft Surface Pro and was greeted with the attached screen (I blackened some unnecessary reflections of the screen and the two white parts showed the same 7-digit number). This somehow looks dubious to me. I was asking myself: Could this be a virus? Or did I get a returned surface instead of a new one (which I paid for)?

    Since I couldn't find anything on the internet, I now hope for your help. To enable future users with the same issue to find something with a search engine, I'll write down some of the lines the screen shows:
    * "TestCase 05: Re_Enable Code integrity"
    * "PCH_Value:"
    * "Resetting OOBE ExplorerStartCount Property in Registry ...UserOOBE"
    * "Resetting OOBE UserSignedIn Property in Registry"
    * "TestCase 06: Manual check for black lines"
    * "PASS: *******" (a 7-digit number)
    * "Remove Keyboard Accessory to Shutdown"

    Does anyone know the meaning of this screen?
    What is this password for?

    I much appreciate your help!

    Click image for larger version. 

Name:	windows10.jpg 
Views:	6 
Size:	219.7 KB 
ID:	239742
      My ComputerSystem Spec

  2.    #2

    Sorry. I hope it's showing up now.
      My ComputerSystem Spec

  3. Try3's Avatar
    Posts : 2,009
    Windows 10 Home x64 and Pro x86

    I have never seen that screen but I once found a manufacturer's installation record log left behind and it looks similar in nature.

    The fact that it is showing up now means that it has probably not been run correctly [because it is fair to assume that it would be designed to run once at the end of building it but never again].

    I suggest getting hold of the Surface support team and asking them. I assume you have a period after purchase when you can contact a customer support group online / by phone.

    Best of luck,
      My ComputerSystem Spec

  4.    #4

    I bought a new Microsoft Surface Pro.... did I get a returned surface instead of a new one (which I paid for)?
    If you bought this brand new out of the box and it has been less then 30 days since purchase, take it back and exchange it for a new one. there should be no questions asked. If it is past 30 days, you can send it into Microsoft and they will fix it for free.
      My ComputerSystem Spec

  5. Posts : 19
    Windows 64 bit, processor based 64bit, linux

    I have a memory of something similar hapenned to me a long time ago, but I can't help you.
      My ComputerSystem Spec


Related Threads
win 10 pro 1709. Home computer. In the 3 plus months since I have had the notebook I have never used the lock screen. I do use the login screen each and every time I power up (I believe I know I can do away with the log in screen but I like it) and...
I just did a normal restart of Windows 10 Pro 64, FCU, and all my screen icons were arranged in some random order on the left side of the screen, with each column of icons going from the top to the bottom of the window. I have had this same...
Yesterday I updated my Lenovo Miix from build 15055 to 15058. Everything ok during the process. I open Youtube to watch a documentary and I discovered that everytime I set up full screen, the video turns upside down. I reduce it and turns back to...
I've been using Windows 10 for just over one year. For some reason the Lock Screen/Sign-in screen shows three users. All three are me in three iterations. I find also that when trying to save some excel and word documents I receive messages saying...
Hi, I have a Lenovo Thinkpad Edge with an Intel I5 processor, 64 bit with no hardware upgrades (stock). I had accidentally stepped on the screen (fell off my lap and then crunch) which was mangled beyond repair, so I have been using it similar to a...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 06:01.
Find Us