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Win10 opens to cmd prompt after login
Hi;
A friend dropped of her comp for me to fix.
when starting it goes through the normal startup asks for password as normal, but then it opens to an administrative command prompt. If terminal closed nothing but black screen.
After talking to her it seems she fell for a scam that looked like it came from MS. She called the # and whoever answered gained access, made some changes then wanted a bunch of $$$.
That's when I got the call.
I am in the process of running a bootable Virus scan.
What next?? Help please.