Unable to delete system report file .zip created with Acronis 2019 Solved

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  1. Posts : 279
    Windows 10 Home 64bit 1903 OS 18362.239
       #1

    Unable to delete system report file .zip created with Acronis 2019


    I have been asked on how to be able to delete a system report .zip file that has been created with Acronis 2019 which when trying to delete it, it says “you do not have permission” although there is only one user account.
    Help will be most appreciated.
      My ComputersSystem Spec

  2. f14tomcat's Avatar
    Posts : 42,132
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)
       #2

    scopio said: View Post
    I have been asked on how to be able to delete a system report .zip file that has been created with Acronis 2019 which when trying to delete it, it says “you do not have permission” although there is only one user account.
    Help will be most appreciated.
    Take ownership, then delete it.

    Add Take Ownership to Context Menu in Windows 10
      My ComputersSystem Spec


  3. Posts : 279
    Windows 10 Home 64bit 1903 OS 18362.239
    Thread Starter
       #3

    Cannot download the
    Add_Take_Ownership_to_context_menu.reg
    Get this when I try
    Click image for larger version. 

Name:	2019-06-08_00-38-31.jpg 
Views:	26 
Size:	15.1 KB 
ID:	236514
      My ComputersSystem Spec

  4. f14tomcat's Avatar
    Posts : 42,132
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)
       #4

    scopio said: View Post
    Cannot download the
    Add_Take_Ownership_to_context_menu.reg
    Get this when I try
    Click image for larger version. 

Name:	2019-06-08_00-38-31.jpg 
Views:	26 
Size:	15.1 KB 
ID:	236514
    There may be a problem with the download link. I have alerted Shawn.

    Add Take Ownership to Context Menu in Windows 10
    Last edited by f14tomcat; 07 Jun 2019 at 19:17.
      My ComputersSystem Spec

  5. f14tomcat's Avatar
    Posts : 42,132
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)
       #5

    All fixed for the link now @scopio. Try your download again. Thanks again, Shawn.
      My ComputersSystem Spec


  6. Posts : 279
    Windows 10 Home 64bit 1903 OS 18362.239
    Thread Starter
       #6

    f14tomcat said: View Post
    All fixed for the link now @scopio. Try your download again. Thanks again, Shawn.
    Thanks f14tomcat, the link is working now.
      My ComputersSystem Spec


  7. f14tomcat's Avatar
    Posts : 42,132
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)
       #7

    scopio said: View Post
    Thanks f14tomcat, the link is working now.
      My ComputersSystem Spec


  8. Posts : 279
    Windows 10 Home 64bit 1903 OS 18362.239
    Thread Starter
       #8

    @Brink if you could please have a look at this

    I have now run the Add_Take_Ownership_to_context_menu.reg to try and delete a file in Windows (C:\)>Program Files (86)>Acronis>Trueimage but it still cannot be deleted.
    The file was created by Acronis Trueimage Home 2019 mistakenly thinking that it would produce a different information report to the one it has created and as it is a large file and in the C: drive we need to delete it.
    The file in question is; Click image for larger version. 

Name:	2019-06-08_15-17-40.jpg 
Views:	9 
Size:	15.8 KB 
ID:	236568
    We have tried to take ownership of the file manually without success and have now added Take_Ownership to context menu but when we run it starts and runs the Windows Command Processor, asks if we are sure, says we must have administrator permission and when we click Yes it says access denied! (See sequential screenshots below)
    Click image for larger version. 

Name:	2019-06-08_14-55-06.jpg 
Views:	9 
Size:	39.2 KB 
ID:	236569
    Click image for larger version. 

Name:	2019-06-08_14-55-31.jpg 
Views:	9 
Size:	25.9 KB 
ID:	236570
    Click image for larger version. 

Name:	2019-06-08_14-56-15.jpg 
Views:	9 
Size:	30.2 KB 
ID:	236571
    Click image for larger version. 

Name:	2019-06-08_15-30-33.jpg 
Views:	10 
Size:	72.1 KB 
ID:	236572
    So still do not have the necessary permission to delete the file!

    I have composed and attached a document on how to manually delete the file if @Brink or @f14tomcat could have a look and tell me if those instructions are correct to take ownership of the file to delete it manually?
    Unable to delete system report file .zip created with Acronis 2019 Attached Files
    Last edited by scopio; 08 Jun 2019 at 11:53.
      My ComputersSystem Spec

  9. Brink's Avatar
    Posts : 40,650
    64-bit Windows 10 Pro build 18932
       #9

    @scopio,

    It looks like the ZIP file may be protected by Acronis.

    You could try using something like FileASSASSIN or Unlocker to delete it.
      My ComputersSystem Spec


  10. Posts : 279
    Windows 10 Home 64bit 1903 OS 18362.239
    Thread Starter
       #10

    Thanks Shawn, will try that next time.
      My ComputersSystem Spec


 
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