Saving GIF images...


  1. Posts : 750
    Windows 10 Pro 64-bits
       #1

    Saving GIF images...


    Hello, this issue may have been discussed, but I didn't find the thread...

    I received a GIF image from a known source in Outlook, that opened up in IE11. Trying to save the GIF in Outlook by specifying location, results in this error message in the event viewer and Outlook shutdown/crashes:

    Faulting application name: OUTLOOK.EXE, version: 15.0.5125.1000, time stamp: 0x5c7e4912
    Faulting module name: explorerframe.dll, version: 10.0.17763.1, time stamp: 0x4d895e00
    Exception code: 0xc0000005
    Fault offset: 0x00000000000025e0
    Faulting process id: 0x22b8
    Faulting application start time: 0x01d50a51399b6f17
    Faulting application path: C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE Faulting module path: C:\WINDOWS\system32\explorerframe.dll
    Faulting package full name:
    Faulting package-relative application ID:
    Opening the GIF in IE11, or MS Paint works, but trying to save image results in the same as with Outlook, including application crash. The event ID, faulty module name, exception code, faulty process ID, etc., are the same for all of the applications.

    Neither of the security protections on my system show any issues.

    This maybe very well be known issue, but I am stump about saving GIF images and how to go about it. Any advise would be appreciated... TIA
      My Computer


  2. Posts : 750
    Windows 10 Pro 64-bits
    Thread Starter
       #2

    Not getting any suggestions at this forum is scary..., so I did some further review of this issue today...

    Virus Total's 56 AV engines came up clean for the GIF v89a in question, pretty much confirming the effectiveness of my security protection. Running an "sfc /scannow" also came up clean. Tested on another W10 desktop (v1809), same version as the original system, the GIF worked just fine, including saving the file without crashing the app used.

    Moved the saved file to the original system, opened the GIF in IE11 and saved the file in to a different location. IE11 did not crash, nor did any other apps tried. That puzzled me, until I realized updates were applied to both systems yesterday.

    A quick check of the "explorerframe.dll" showed file date as 09.15.2018, file version 10.0.17763.1; this file had not been updated yesterday. IE11, Outlook, etc had not been updated either, based on their dates. This probably means that other system files, that actually caused the app crash, had been updated. The event generated incorrectly identified both, the app and the DLL file. Thanks to the updates yesterday, where some system DLL had been updated, it fixed my issue with saving GIF files...
      My Computer


 

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