10 Crashing Randomly and During Updates


  1. Posts : 8
    Windows 10...
       #1

    10 Crashing Randomly and During Updates


    I have a Windows 10 PC that I run 24/7. I have Windows Updates disabled through the Group Policy Editor. I still perform updates manually every few days. Windows Defender updates work fine. Other Windows updates cause the PC to crash, no BSOD or anything, it just turns off. I've looked for 1074, 6006, and 6008 event log files to explain why and I haven't been able to find anything.

    Other times the computer just randomly crashes. The symptom is the same, I check on it and find it powered down. It boots back up fine and I see no cause listed in the logs.

    I don't want to just randomly start doing things without having some idea as to a cause. Is there anyway I can determine the cause or do I just need to start addressing most likely causes one at a time? If the latter option is the solution which things should I check or do first?

    Thanks,
    Chris
      My Computer

  2. Caledon Ken's Avatar
    Posts : 24,263
    Windows 10 Pro x64 Version 2004
       #2

    Hi Naby.

    Check out the BSOD section of the forum. There are some tools you need to run to collect data to assist in analysis.

    BSOD - Posting Instructions

    You should also start with the basics. check your drive with Chkdsk for errors.

    Install a tool like Crystal Disk Info to check out S.M.A.R.T. data.

    https://crystalmark.info/en/software/crystaldiskinfo/

    Also run memtest86+

    MemTest86+ - Test RAM


    All the information above will help the BSOD analysts.

    You can also check your BIOS level against the vendor site. Assuming you built machine you already understand risks with BIOS updates.

    Is it possible you are have a heat issue? You could try Prime95 but you need a tool to monitor heat.

    Prime95 - Stress Test Your CPU

    Within tutorial are several tools.


    Ken
      My Computer


  3. Posts : 8
    Windows 10...
    Thread Starter
       #3

    Caledon Ken said:
    Hi Naby.

    Check out the BSOD section of the forum. There are some tools you need to run to collect data to assist in analysis.

    BSOD - Posting Instructions

    You should also start with the basics. check your drive with Chkdsk for errors.

    Install a tool like Crystal Disk Info to check out S.M.A.R.T. data.

    https://crystalmark.info/en/software/crystaldiskinfo/

    Also run memtest86+

    MemTest86+ - Test RAM


    All the information above will help the BSOD analysts.

    You can also check your BIOS level against the vendor site. Assuming you built machine you already understand risks with BIOS updates.

    Is it possible you are have a heat issue? You could try Prime95 but you need a tool to monitor heat.

    Prime95 - Stress Test Your CPU

    Within tutorial are several tools.


    Ken
    Thanks Ken! I'll start digging through all of this.
      My Computer


  4. Posts : 8
    Windows 10...
    Thread Starter
       #4

    I finally got around to doing these three tests. The RAM test took over 33 hours for 8 passes and I ran the Prime95 tool for 3. No errors were found with any of the tests.

    Should I run V2 Log collector next?

    Thanks,
    Chris

    - - - Updated - - -

    Attached in my log file.
    10 Crashing Randomly and During Updates Attached Files
      My Computer

  5. Ztruker's Avatar
    Posts : 13,512
    Windows 10 Pro X64 20H4 19042.746
       #5

    You need to open a thread in the BSOD forum and post your data and questions there.
      My Computers


 

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