No Startup Settings option in Troubleshoot after boot to black sc

Since last year’s major update, my desktop has hung during bootup about half of the time. Automatic Repair has run hundreds of times with no result other than delay. Once into Windows it has worked fine.

Today after a normal bootup, a white screen appeared. I could move the cursor but could not do anything else.

I rebooted and got a black screen. Automatic Repair has run several times without results.

I would like to boot into Safe Mode, but there is no Startup Settings option in the Advanced Options screen that follows Troubleshoot. The options are (left column) System Restore, Go back to previous version & System Image Recovery and (right column) Startup Repair, Command Prompt & UEFI Firmware Settings.

When I choose Command Prompt, it says:

version 10.0.17134.1
Not enough memory resources are available to process this command.
x:\Sources

I have tried System Restore and Startup Repair. I tried to boot from a USB drive of Windows 10 iso build 1803 & got a blue screen instead of a black screen.

Motherboard is an Asus Z77 with 16gb ram. C drive is a SSD.

I would appreciate your advice.

John

If you have working computer you can use Windows 10 Media Creation Tool to create yourself a Windows Setup Media.


Please boot your computer with Windows Setup Media and from Windows Recovery Environment start the Command Prompt.

Please type below command into Command Prompt and press Enter key.

Following command will fixes errors on the disk and locates bad sectors and recovers readable information.

Code:

Chkdsk D: /r

Please replace partition letter D: with Windows installed partition letter. When computer boots into Windows Recovery Environment (WinRE) environment the drive letter assign to Windows partition may not be C: drive letter because Windows 7, 8 , 8.1 and 10 creates a separate system partition when it's installed from scratch. The system partition contains boot files WinRE assigns the system partition the C: drive letter and the Windows installed partition will be assign any other drive letter usually D: drive letter is assign to Windows installed partition. The Bcdedit /enum | find "osdevice" command can be use to find out the drive letter of the Windows installed partition the output of the Bcdedit command is similar to this osdevice partition=D:. The drive letter after partition= is the drive letter of the Windows partition.



Please boot your computer with Windows Setup Media and from Windows Recovery Environment start the Command Prompt.

Please type below command into Command Prompt and press Enter key.

The following command scans integrity of all protected Windows system files and repairs files with problems when possible.

Code:

Sfc  /Scannow   /OFFBOOTDIR=D:\   /OFFWINDIR=D:\Windows

Please replace partition letter D: with Windows installed partition letter. When computer boots into Windows Recovery Environment (WinRE) environment the drive letter assign to Windows partition may not be C: drive letter because Windows 7, 8 , 8.1 and 10 creates a separate system partition when it's installed from scratch. The system partition contains boot files WinRE assigns the system partition the C: drive letter and the Windows installed partition will be assign any other drive letter usually D: drive letter is assign to Windows installed partition. The Bcdedit /enum | find "osdevice" command can be use to find out the drive letter of the Windows installed partition the output of the Bcdedit command is similar to this osdevice partition=D:. The drive letter after partition= is the drive letter of the Windows partition

I have a usb drive created with the Windows 10 Media Creation Tool in May 2018 build 1803. When I boot from it I don’t get into the windows recovery environment but get a blue screen rather than a black screen.

My Troubleshoot menu has changed to include Uninstall Updates instead of Go back to previous version. I clicked on Uninstall Updates and was given a choice of Quality Update or Feature Update. I chose Quality Update and received a message that a quality update had been uninstalled. I still get a black (SSD) or blue (USB) screen.

Have you make sure USB device is the first boot device within BIOS setup utility.

To clarify, booting from the usb stick, I get a screen to install windows. At the lower left is a link to Repair Your Computer. Choosing the latter, I get options including use a device. When I choose the usb stick, the computer restarts and eventually produces a blue screen.

USB is the first boot device. I can tell it’s booting from the stick because there is a delay just before the rotating circle of dots appears.

Not much we can do if you can't get to Command Prompt.