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  1.    11 Aug 2015 #61
    Join Date : Aug 2015
    Posts : 38
    Win7
    Thread Starter

    @Torgy no it reverts back to crash dump page, then to repair page, is it possible to get a disk to reinstall Win7? have a friend who says he can do this for me. I realize it would go back to factory settings, at this point I dont care, he has the disk, just ot sure it is that simple
      My ComputerSystem Spec
  2.    11 Aug 2015 #62
    Join Date : Jul 2015
    Posts : 354
    Widows 10/Linux

    Quote Originally Posted by Peggy View Post
    @Torgy no it reverts back to crash dump page, then to repair page, is it possible to get a disk to reinstall Win7? have a friend who says he can do this for me. I realize it would go back to factory settings, at this point I dont care, he has the disk, just ot sure it is that simple
    Yes you can Peggy. I think you'll need what they call the OEM version of W7 disk to install. Somebody will correct me here if I'm wrong.
    Ask your friend what version he has, it should say so on the disk.
    Did you contact Dell re replacement disks?
    Your sticker on your laptop should be like this one. Check it's legible. Don't post a photo of it !
    Click image for larger version. 

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      My ComputerSystem Spec
  3.    11 Aug 2015 #63
    Join Date : Oct 2013
    N Calif
    Posts : 715
    W10 Pro (desktop), W10 (laptop), W10 (laptop), W10Pro (tablet)

    Peggy - Try reading thru this thread to see if it provides any help to you: http://www.sevenforums.com/general-d...nd-prompt.html
      My ComputerSystem Spec
  4.    11 Aug 2015 #64
    Join Date : Jul 2015
    Posts : 354
    Widows 10/Linux

    Quote Originally Posted by strollin View Post
    Peggy - Try reading thru this thread to see if it provides any help to you: http://www.sevenforums.com/general-d...nd-prompt.html
    Good post, I'm thinking it might be just a mbr issue. Trouble is can these commands be used from the old fashioned F8 Recovery console. I'm very rusty now in this area, I thought you had to run 'em from W7 disk, or am I wrong (as usual)
      My ComputerSystem Spec
  5.    11 Aug 2015 #65
    Join Date : Aug 2015
    Posts : 38
    Win7
    Thread Starter

    @strollin, ty for the info but it is way beyond me and my total ignorance of computers, but I do appreciate your help
      My ComputerSystem Spec
  6.    11 Aug 2015 #66
    Join Date : Aug 2015
    Posts : 38
    Win7
    Thread Starter

    @Torqy, yes I have that on the bottom is that what I should ask for?
      My ComputerSystem Spec
  7.    11 Aug 2015 #67
    Join Date : Jul 2015
    Posts : 354
    Widows 10/Linux

    Quote Originally Posted by Peggy View Post
    @Torqy, yes I have that on the bottom is that what I should ask for?
    Give me ten minutes Peg
      My ComputerSystem Spec
  8.    11 Aug 2015 #68
    Join Date : Aug 2015
    Posts : 38
    Win7
    Thread Starter

    Quote Originally Posted by Torquemada View Post
    Give me ten minutes Peg
    ok Torqy
      My ComputerSystem Spec
  9.    11 Aug 2015 #69
    Join Date : Jul 2015
    Posts : 354
    Widows 10/Linux

    Just out of interest can you go here and enter your Service Tag. The Service Tag is the 7-character code usually found on the bottom or back of your device.
    and see what happens. Nothing to lose.
    https://www.dell.com/support/home/us/en/04/media
      My ComputerSystem Spec
  10.    11 Aug 2015 #70
    Join Date : Aug 2015
    Posts : 38
    Win7
    Thread Starter

    i did go there but it says to contact techical dept, but cannot find where to ask for the disks :Pout of warranty
      My ComputerSystem Spec

 
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