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  1. Joined : Aug 2015
    Posts : 38
    Win7
       11 Aug 2015 #61

    @Torgy no it reverts back to crash dump page, then to repair page, is it possible to get a disk to reinstall Win7? have a friend who says he can do this for me. I realize it would go back to factory settings, at this point I dont care, he has the disk, just ot sure it is that simple
      My System SpecsSystem Spec


  2. Joined : Jul 2015
    Posts : 354
    Widows 10/Linux
       11 Aug 2015 #62

    Peggy said: View Post
    @Torgy no it reverts back to crash dump page, then to repair page, is it possible to get a disk to reinstall Win7? have a friend who says he can do this for me. I realize it would go back to factory settings, at this point I dont care, he has the disk, just ot sure it is that simple
    Yes you can Peggy. I think you'll need what they call the OEM version of W7 disk to install. Somebody will correct me here if I'm wrong.
    Ask your friend what version he has, it should say so on the disk.
    Did you contact Dell re replacement disks?
    Your sticker on your laptop should be like this one. Check it's legible. Don't post a photo of it !
    Click image for larger version. 

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      My System SpecsSystem Spec


  3. Joined : Oct 2013
    N Calif
    Posts : 661
    W10 Pro (desktop), W10 (laptop), W10 (laptop), W10Pro (tablet)
       11 Aug 2015 #63

    Peggy - Try reading thru this thread to see if it provides any help to you: http://www.sevenforums.com/general-d...nd-prompt.html
      My System SpecsSystem Spec


  4. Joined : Jul 2015
    Posts : 354
    Widows 10/Linux
       11 Aug 2015 #64

    strollin said: View Post
    Peggy - Try reading thru this thread to see if it provides any help to you: http://www.sevenforums.com/general-d...nd-prompt.html
    Good post, I'm thinking it might be just a mbr issue. Trouble is can these commands be used from the old fashioned F8 Recovery console. I'm very rusty now in this area, I thought you had to run 'em from W7 disk, or am I wrong (as usual)
      My System SpecsSystem Spec


  5. Joined : Aug 2015
    Posts : 38
    Win7
       11 Aug 2015 #65

    @strollin, ty for the info but it is way beyond me and my total ignorance of computers, but I do appreciate your help
      My System SpecsSystem Spec


  6. Joined : Aug 2015
    Posts : 38
    Win7
       11 Aug 2015 #66

    @Torqy, yes I have that on the bottom is that what I should ask for?
      My System SpecsSystem Spec


  7. Joined : Jul 2015
    Posts : 354
    Widows 10/Linux
       11 Aug 2015 #67

    Peggy said: View Post
    @Torqy, yes I have that on the bottom is that what I should ask for?
    Give me ten minutes Peg
      My System SpecsSystem Spec


  8. Joined : Aug 2015
    Posts : 38
    Win7
       11 Aug 2015 #68

    Torquemada said: View Post
    Give me ten minutes Peg
    ok Torqy
      My System SpecsSystem Spec


  9. Joined : Jul 2015
    Posts : 354
    Widows 10/Linux
       11 Aug 2015 #69

    Just out of interest can you go here and enter your Service Tag. The Service Tag is the 7-character code usually found on the bottom or back of your device.
    and see what happens. Nothing to lose.
    https://www.dell.com/support/home/us/en/04/media
      My System SpecsSystem Spec


  10. Joined : Aug 2015
    Posts : 38
    Win7
       11 Aug 2015 #70

    i did go there but it says to contact techical dept, but cannot find where to ask for the disks :Pout of warranty
      My System SpecsSystem Spec


 
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