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  1. Joined : Jul 2015
    Posts : 354
    Widows 10/Linux
       05 Aug 2015 #21

    Peggy said: View Post
    device is not under warranty, 4 years old, had hd replaced in Dec of 14
    Was it a Dell replacement hard drive Peggy? or one from a pc shop etc.

    Do you see this screen?

    Click image for larger version. 

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    if so using your keyboard cursor down and press enter on safe mode and see what happens
      My System SpecsSystem Spec


  2. Joined : Aug 2015
    Posts : 38
    Win7
       05 Aug 2015 #22

    torquemada...that is the point when it asks for name and password it says one or the other is not valid... I am dead in the water at that point
      My System SpecsSystem Spec


  3. Joined : Aug 2015
    Posts : 38
    Win7
       05 Aug 2015 #23

    yes that is the screen I see, I can get Win 7 to open in safe mode or safe mode networking, but that is it have no pointer and arrows dont work
      My System SpecsSystem Spec


  4. Joined : Aug 2015
    Posts : 38
    Win7
       05 Aug 2015 #24

    hd from pc shop
      My System SpecsSystem Spec


  5. Joined : Aug 2015
    Posts : 31
    Win 10 x64 Pro
       05 Aug 2015 #25

    Is it asking for the bitlocker code?
      My System SpecsSystem Spec


  6. Joined : Jul 2015
    Posts : 354
    Widows 10/Linux
       05 Aug 2015 #26

    So you can actually see your windows desktop when you hit Safe Mode?

    Come on guys and gals , I'm an old pensioner may need some help, let's get Peggy sorted out.
      My System SpecsSystem Spec


  7. Joined : Aug 2015
    Posts : 38
    Win7
       05 Aug 2015 #27

    LOL Torquemada, yes I can see the desktop icons and everything, has the box explaining what safe mode is, but I can't do anything beyond this because I have no pointer :P I really so do appreciate your help, and thanks for the giggle
      My System SpecsSystem Spec


  8. Joined : Jul 2015
    Posts : 354
    Widows 10/Linux
       05 Aug 2015 #28

    Right oh, start the laptop do your favourite F8 trick and cursor down to "last known good configuration" hit enter cross your fingers and anything else thats handy.
      My System SpecsSystem Spec


  9. Joined : Aug 2015
    Posts : 38
    Win7
       05 Aug 2015 #29

    did that already Torque no good there either :P
      My System SpecsSystem Spec


  10. Joined : Jul 2015
    Posts : 354
    Widows 10/Linux
       05 Aug 2015 #30

    Ok I'm off to bed, maybe somebody from your side of the pond might have some ideas. I'll sleep on it.
      My System SpecsSystem Spec


 
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