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  1. Joined : Aug 2015
    Posts : 2
    Windows 10
       05 Aug 2015 #1

    Computer restarts after clicking shut down or sleep after W10 upgrade


    First I want to apologize if this post is in the wrong section, I have never used these forums before. I have also searched around for answers to my issue but none seem to have the same problem. So here we go, mind that I just upgraded to Windows 10 yesterday and the problems have only started since:

    Clicking on "Shut down" shuts computer down, however fans and fan lights continue running and 5-10 seconds later computer starts back up.
    Clicking on "Sleep" shuts the computer down, however fans and fan lights continue running and 5-10 seconds later computer starts back up.
    Adjusting power settings to 1min to engage sleep mode, puts computer to sleep (or at least turns display off) while fans and lights stay on, about 2 mins later computer comes out of sleep (or display turns back on).
    Holding the actual power button on computer for 3 seconds is the only way to successfully turn the computer off.

    It is odd considering clicking sleep has the same effect as clicking shut down, and therefore I can't seem to find any other people having the same issue. The following is the power diagnostics report, I also attempted to disable srvnet through elevated CMD to no success:
    Power Efficiency Diagnostics Report

    Computer Name ISHMAEL-PC
    Scan Time 2015-08-05T04:17:06Z
    Scan Duration 60 seconds
    System Manufacturer Gigabyte Technology Co., Ltd.
    System Product Name Z68X-UD3H-B3
    BIOS Date 02/21/2012
    BIOS Version F11
    OS Build 10240
    Platform Role PlatformRoleDesktop
    Plugged In true
    Process Count 129
    Thread Count 1941
    Report GUID {bdfb035e-53b9-4841-82ff-d964d63d3027}
    Analysis Results

    Errors

    Power Policy:Power Plan Personality is High Performance (Plugged In)
    The current power plan personality is High Performance when the system is plugged in.
    Power Policy:Sleep timeout is disabled (Plugged In)
    The computer is not configured to automatically sleep after a period of inactivity.
    Power Policy:Minimum processor performance state is 100% (Plugged In)
    The processor is not configured to automatically reduce power consumption based on activity.
    Power Policy:PCI Express ASPM is disabled (Plugged In)
    The current power policy for PCI Express Active State Power Management (ASPM) is configured to Off.
    System Availability Requests:System Required Request
    The device or driver has made a request to prevent the system from automatically entering sleep.
    Requesting Driver Instance HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A132&REV_1000\4&299e06b4&0&0201
    Requesting Driver Device Realtek High Definition Audio
    System Availability Requests:System Required Request
    The device or driver has made a request to prevent the system from automatically entering sleep.
    Driver Name \FileSystem\srvnet
    USB Suspend:USB Device not Entering Selective Suspend
    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name USB Root Hub
    Host Controller ID PCI\VEN_8086&DEV_1C2D
    Host Controller Location PCI bus 0, device 26, function 0
    Device ID USB\VID_8086&PID_1C2D
    Port Path
    USB Suspend:USB Device not Entering Selective Suspend
    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name Generic USB Hub
    Host Controller ID PCI\VEN_8086&DEV_1C2D
    Host Controller Location PCI bus 0, device 26, function 0
    Device ID USB\VID_8087&PID_0024
    Port Path 1
    USB Suspend:USB Device not Entering Selective Suspend
    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name USB Input Device
    Host Controller ID PCI\VEN_8086&DEV_1C2D
    Host Controller Location PCI bus 0, device 26, function 0
    Device ID USB\VID_1BCF&PID_000A
    Port Path 1,5
    USB Suspend:USB Device not Entering Selective Suspend
    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name USB Composite Device
    Host Controller ID PCI\VEN_8086&DEV_1C2D
    Host Controller Location PCI bus 0, device 26, function 0
    Device ID USB\VID_0518&PID_0001
    Port Path 1,6
    CPU Utilization:Processor utilization is high
    The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.
    Average Utilization (%) 57.06
    Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled
    PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.
    Device Drivers:
    Devices with missing or misconfigured drivers can increase power consumption.
    Device Name Marvell 91xx SATA 6G Controller
    Device ID PCI\VEN_1B4B&DEV_917A&SUBSYS_B0001458&REV_11\4&4219E1E&0&00E7
    Device Status 0x1802400
    Device Problem Code 0xa
    If the warning and following information sections are helpful I can post those as well. Again I apologize if this is in the incorrect section and I'd like to thank anyone who can help with this in advance, it is very much appreciated.
      My System SpecsSystem Spec


  2. Joined : Dec 2014
    UK & Spain
    Posts : 20
    Win 10 X64
       05 Aug 2015 #2

    NoIshmael said: View Post
    First I want to apologize if this post is in the wrong section, I have never used these forums before. I have also searched around for answers to my issue but none seem to have the same problem. So here we go, mind that I just upgraded to Windows 10 yesterday and the problems have only started since:

    Clicking on "Shut down" shuts computer down, however fans and fan lights continue running and 5-10 seconds later computer starts back up.
    Clicking on "Sleep" shuts the computer down, however fans and fan lights continue running and 5-10 seconds later computer starts back up.
    Adjusting power settings to 1min to engage sleep mode, puts computer to sleep (or at least turns display off) while fans and lights stay on, about 2 mins later computer comes out of sleep (or display turns back on).
    Holding the actual power button on computer for 3 seconds is the only way to successfully turn the computer off.

    It is odd considering clicking sleep has the same effect as clicking shut down, and therefore I can't seem to find any other people having the same issue. The following is the power diagnostics report, I also attempted to disable srvnet through elevated CMD to no success:
    Power Efficiency Diagnostics Report

    Computer Name ISHMAEL-PC
    Scan Time 2015-08-05T04:17:06Z
    Scan Duration 60 seconds
    System Manufacturer Gigabyte Technology Co., Ltd.
    System Product Name Z68X-UD3H-B3
    BIOS Date 02/21/2012
    BIOS Version F11
    OS Build 10240
    Platform Role PlatformRoleDesktop
    Plugged In true
    Process Count 129
    Thread Count 1941
    Report GUID {bdfb035e-53b9-4841-82ff-d964d63d3027}
    Analysis Results

    Errors

    Power Policy:Power Plan Personality is High Performance (Plugged In)
    The current power plan personality is High Performance when the system is plugged in.
    Power Policy:Sleep timeout is disabled (Plugged In)
    The computer is not configured to automatically sleep after a period of inactivity.
    Power Policy:Minimum processor performance state is 100% (Plugged In)
    The processor is not configured to automatically reduce power consumption based on activity.
    Power Policy:PCI Express ASPM is disabled (Plugged In)
    The current power policy for PCI Express Active State Power Management (ASPM) is configured to Off.
    System Availability Requests:System Required Request
    The device or driver has made a request to prevent the system from automatically entering sleep.
    Requesting Driver Instance HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A132&REV_1000\4&299e06b4&0&0201
    Requesting Driver Device Realtek High Definition Audio
    System Availability Requests:System Required Request
    The device or driver has made a request to prevent the system from automatically entering sleep.
    Driver Name \FileSystem\srvnet
    USB Suspend:USB Device not Entering Selective Suspend
    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name USB Root Hub
    Host Controller ID PCI\VEN_8086&DEV_1C2D
    Host Controller Location PCI bus 0, device 26, function 0
    Device ID USB\VID_8086&PID_1C2D
    Port Path
    USB Suspend:USB Device not Entering Selective Suspend
    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name Generic USB Hub
    Host Controller ID PCI\VEN_8086&DEV_1C2D
    Host Controller Location PCI bus 0, device 26, function 0
    Device ID USB\VID_8087&PID_0024
    Port Path 1
    USB Suspend:USB Device not Entering Selective Suspend
    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name USB Input Device
    Host Controller ID PCI\VEN_8086&DEV_1C2D
    Host Controller Location PCI bus 0, device 26, function 0
    Device ID USB\VID_1BCF&PID_000A
    Port Path 1,5
    USB Suspend:USB Device not Entering Selective Suspend
    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name USB Composite Device
    Host Controller ID PCI\VEN_8086&DEV_1C2D
    Host Controller Location PCI bus 0, device 26, function 0
    Device ID USB\VID_0518&PID_0001
    Port Path 1,6
    CPU Utilization:Processor utilization is high
    The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.
    Average Utilization (%) 57.06
    Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled
    PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.
    Device Drivers:
    Devices with missing or misconfigured drivers can increase power consumption.
    Device Name Marvell 91xx SATA 6G Controller
    Device ID PCI\VEN_1B4B&DEV_917A&SUBSYS_B0001458&REV_11\4&4219E1E&0&00E7
    Device Status 0x1802400
    Device Problem Code 0xa
    If the warning and following information sections are helpful I can post those as well. Again I apologize if this is in the incorrect section and I'd like to thank anyone who can help with this in advance, it is very much appreciated.
    I am having the same problem, Desktop PC will not shut down, I have undertaken a clean install, this made no difference, the PC still failed to shutdown, in desperation, I installed a brand new Samsung SSD 850 EVO, yet again, I still have the problem. I put an old harddrive in mt PC with Windows 8.1, everything perfect, so looks like Windows 10 needs a few updates.
      My System SpecsSystem Spec


  3. Joined : Aug 2015
    Posts : 2
    Windows 10
       05 Aug 2015 #3

    After trying everything I possibly could, I came across a suggestion to uninstall a program call ONOFF by Gigabyte. This solved the issue, simply go into "Apps/Programs" scroll down to ONOFF by Gigabyte and click uninstall. No idea why or what the program does but everything works perfectly now.
      My System SpecsSystem Spec


  4. Joined : Jul 2015
    Posts : 615
    Windows 10 Enterprise x64 (build 10586)
       05 Aug 2015 #4

    NoIshmael said: View Post
    After trying everything I possibly could, I came across a suggestion to uninstall a program call ONOFF by Gigabyte. This solved the issue, simply go into "Apps/Programs" scroll down to ONOFF by Gigabyte and click uninstall. No idea why or what the program does but everything works perfectly now.
    It charges your USB devices while your computer is sleeping or off, and can charge certain devices more quickly. Very annoying, especially if you have a WiFi adapter plugged in, because it will keep receiving power even if you aren't using the computer.
      My System SpecsSystem Spec


  5. Joined : Jul 2015
    Posts : 615
    Windows 10 Enterprise x64 (build 10586)
       05 Aug 2015 #5

    I'm not sure about the shutdown issue, but the sleep issue might be being caused by a WiFi adapter or something like that still operating due to On/Off charge and causing the computer to wake up.
      My System SpecsSystem Spec


  6. Joined : Dec 2014
    UK & Spain
    Posts : 20
    Win 10 X64
       06 Aug 2015 #6

    I have not installed the Gigabyte On/Off, all I have installed is the basic drivers, yet I still have the problem of the PC rebooting, not shutting down.
    If I remember correctly this was also an issue on one of the earlier builds via this insider program.
      My System SpecsSystem Spec


  7. Joined : Dec 2014
    UK & Spain
    Posts : 20
    Win 10 X64
       06 Aug 2015 #7

    Another issue I have come across as well, is the PC will not wake from sleep mode, so I have set my PC and Screen to never sleep.
      My System SpecsSystem Spec


  8. Joined : Dec 2014
    UK & Spain
    Posts : 20
    Win 10 X64
       07 Aug 2015 #8
      My System SpecsSystem Spec


  9. Joined : Aug 2015
    Posts : 34
    Windows 10
       12 Aug 2015 #9

    Was having the same problem. Got so frustrated to the point I reinstalled Windows 10 and I shutdown the machine each step during the setup process to see at which point the problem is triggered.

    And I found the culprit (which BTW indicates to me that Windows 10 is still a little buggy at this stage) - USB device drivers. I have several musical equipment (MIDI interface, Firewire Audio etc), and each of these device drivers would cause Windows to restart automatically after shutdown.

    I figured out a workaround - after the problem started occurring, with the machine powered off (or during its boot-up cycle in BIOS), physically disconnect all of the devices of which the drivers are causing this problem, then cycle through Windows startup / shutdown once or twice. If you are like me, the machine will now NOT restart anymore. Now reconnect these devices and fingers crossed the machine will continue to behave as it should once again when you try and shut it down.

    I still get the occasional (one out of 10 times?) auto restart issue after this, but much better than before. Hopefully MS will fix this issue real soon.
      My System SpecsSystem Spec


  10. Joined : Sep 2015
    Posts : 1
    Windows 10
       20 Sep 2015 #10

    Hi guys

    UPDATE: Just saw Syds post - that's what you need to disable.

    Another first timer here trying to solve his boot issues.
    Tried everything you suggested but it failed to work since I don't have the ON/OFF Gigabyte app.
    What worked and solved the problem was:

    Control Panel >
    Power Options (Change what the power buttons do) >
    Change settings that are currently unavailable >
    *DISABLE* - Turn on fast start-up.

    I did some power options tweaking that might helped solving the problem but I doubt it was their doing.
    My advice is to try the steps above and see if it solves the problem (requires 3-4 mins)

    All the best.

      My System SpecsSystem Spec


 
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