Win10 desktop screen locks up, video driver issue?

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  1.    #1

    Win10 desktop screen locks up, video driver issue?


    Hi everyone:

    I've been struggling with this issue for a while now, so I'm curious if anyone can give me some fresh input on it. I'm asking about my Dell desktop that has Windows 10 Pro installed. Sometimes for no apparent reason the screen locks up on some "ghost" image of whatever was happening at the time. (Last one, I was firing up Chrome browser.) Note that it doesn't cause a blue screen of death. It just locks up everything and the only way to restore it is to press and hold the power button.

    Then when Windows boots up it acts as nothing happened.

    So I went to dxdiag.exe and pulled up the system and graphics card info:





    and this one:




    The driver looks old, but when I went to the AMD site that's the one they had available for my system.

    So at this point I just assumed that it was a video driver, but now I'm not sure.

    Is there a way to at least see what's causing those freezes? Any ideas?
      My ComputerSystem Spec

  2.    #2

    If could be anything have you check event viewer to see if that tells you?
      My ComputerSystem Spec

  3.    #3

    Samuria said: View Post
    If could be anything have you check event viewer to see if that tells you?
    There's not that much in it. Windows Logs -> Application:

    10:47:00 AM
    Error
    ATIeRecord
    ATI EEU PnP start/stop failed

    And then this from Windows Logs -> System:

    9:59:23 AM
    Error
    Microsoft-Windows-DistributedCOM

    The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
    {D63B10C5-BB46-4990-A94F-E40B9D520160}
    and APPID
    {9CA88EE3-ACB7-47C8-AFC4-AB702511C276}
    to the user MACHINE\User SID (S-1-5-21-50012995-3190203904-1005031034-1002) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.



    10:00:01 AM
    Warning
    Disk
    An error was detected on device \Device\Harddisk9\DR11 during a paging operation.


    10:00:01 AM
    Warning
    Disk
    An error was detected on device \Device\Harddisk9\DR11 during a paging operation.


    10:42:00 AM
    Critical
    Microsoft-Windows-Kernel-Power
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    I'm not sure if "Microsoft-Windows-DistributedCOM" could've caused it, or if those disk warnings is a consequence of this failure (or the cause.)
      My ComputerSystem Spec

  4. Ztruker's Avatar
    Posts : 7,447
    Windows 10 Pro X64 1809 17763.348
       #4

    Check Reliability history, see if it has any useful info: How to View Reliability History in Windows 10
      My ComputersSystem Spec

  5.    #5

    Oh wow, thank you. That's a really cool feature that I didn't even know existed. It would be definitely helpful for anyone who can't navigate through the thicket of the event viewer. (Less experienced relatives, etc.)

    Although unfortunately it didn't give me much. It only has two errors about windows not being properly shut down

    PS. From my previous report, I'm curious now is there a way to translate this from the kernel path into the DOS one?

    \Device\Harddisk9\DR11
      My ComputerSystem Spec

  6. Ztruker's Avatar
    Posts : 7,447
    Windows 10 Pro X64 1809 17763.348
       #6

    Maybe. Look in Device Manager, expand Disk Drives, click on Details then select Physical Device Object Name and Device Type in the Property drop down. See what that gives you.
      My ComputersSystem Spec

  7.    #7

    Ztruker said: View Post
    Maybe. Look in Device Manager, expand Disk Drives, click on Details then select Physical Device Object Name and Device Type in the Property drop down. See what that gives you.
    Nah, it's not a physical device name. It's a kernel object name. Here's more info. Although, it must have been one of my external backup drives because when I run WinObj now, and check GLOBAL symbolic links they don't go past 8. Dang it, Microsoft! Why can't it show which device in DOS format in the event log.

    But if so, if it's an external device, why would it be paging to it?
      My ComputerSystem Spec

  8.    #8

    Oh, guys, right as I posted it I got another failure. This time it was able to recover without a reboot.

    Here's what I got from the event log this time.(Can't post it here, this site seriously mangles all the line feed.)


    Luckily I was able to get a kernel dump. And here's what it gave me:





    And atikmpag.sys from the screenshot above gives me:

    AMD multi-vendor Miniport Driver
    v. 8.14.1.6463


    So this is AMD. The time stamp on the file is from 2015. Does this mean they don't care about fixing it? Any idea where shall I report this?
      My ComputerSystem Spec

  9. Ztruker's Avatar
    Posts : 7,447
    Windows 10 Pro X64 1809 17763.348
       #9

    Driver Description: ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
    Driver Update Site: http://support.amd.com/us/Pages/AMDSupportHub.aspx
    Get from OEM for laptops

    Remove and install latest drivers:

    Get the latest driver for your card here: http://support.amd.com/us/Pages/AMDSupportHub.aspx
    Completely uninstall the current display drivers using Display Driver Uninstaller (DDU) from WagnardMobile here: Official Download Here. Do this in Safe Mode.

    Then do a custom install of only the Graphics and PhysX driver.

    See if that gets rid of the problem.
      My ComputersSystem Spec

  10.    #10

    You know, they don't even have the exact match for this video card:




    So which one am I supposed to download?
      My ComputerSystem Spec


 
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