New
#1
Win10 desktop screen locks up, video driver issue?
Hi everyone:
I've been struggling with this issue for a while now, so I'm curious if anyone can give me some fresh input on it. I'm asking about my Dell desktop that has Windows 10 Pro installed. Sometimes for no apparent reason the screen locks up on some "ghost" image of whatever was happening at the time. (Last one, I was firing up Chrome browser.) Note that it doesn't cause a blue screen of death. It just locks up everything and the only way to restore it is to press and hold the power button.
Then when Windows boots up it acts as nothing happened.
So I went to dxdiag.exe and pulled up the system and graphics card info:
and this one:
The driver looks old, but when I went to the AMD site that's the one they had available for my system.
So at this point I just assumed that it was a video driver, but now I'm not sure.
Is there a way to at least see what's causing those freezes? Any ideas?