PC Won't go to sleep - latest windows 10 build Solved

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  1. Posts : 4
    Windows 10 Education
       #1

    PC Won't go to sleep - latest windows 10 build


    Over the last few weeks, I have noticed my PC not entering sleep mode. I have not done a tonne of updates on anything so I haven't been able to pin point a specific piece of software that could be messing it up.

    I've run
    Code:
    Powercfg /requests
    which comes up with nothing and
    Code:
    Powercfg /lastwake
    which only shows me hitting the power button now. I ran a system report with that command and the only red item to come up was the Realtek audio drivers, which I just now updated to no avail (these also haven't been updated in months so not sure how they would've broken something).

    System is:
    Ryzen 5 1400
    RX 570
    8Gb ram
    Windows 10 (latest update)
      My ComputerSystem Spec

  2.    #2

    Some useful ideas:
    Windows 10: PC Wont Go to Sleep Mode

    Desktop Computer wont go to sleep after recent fall update the PC - Microsoft Community
    - mentions 'fast boot'

    More:
    Fix: Windows 10 Wont Sleep Automatically - Appuals.com

    Basically there are multiple possibilities - please work through them, keep a list of those tried, and if not solved, post back with a list of what you have tried and eliminated.
      My ComputersSystem Spec

  3.    #3

    Have you checked for a driver update for your video card?
      My ComputersSystem Spec

  4. Try3's Avatar
    Posts : 2,082
    Windows 10 Home x64 and Pro x86
       #4

    Zach,

    I'd go a bit further than the others responders and urge you to reinstall the existing display driver or install a new version of the display driver before you waste any time at all investigating this issue.
    - Get the driver from the OEM if possible otherwise from the MS update catalog.
    - Do not merely check for updates in Device manager because that does not detect if an existing driver is misbehaving.

    I would then suggest testing soon after starting the computer rather than later on. I have seen a couple of Windows 10 computers that sleep correctly only if rebooted every day but I never found any explanation of, or fix for, their condition.

    Denis
      My ComputerSystem Spec


  5. Posts : 4
    Windows 10 Education
    Thread Starter
       #5

    All, thanks for the suggestions - I've tried just about everything that was suggested or linked. Still not so sure what is going on but nothing seems to work. I read through the posts at https://answers.microsoft.com/en-us/...?auth=1&page=6 and nothing seems to work. I have the monitor set to go off after 1 min and it goes black and turns right back on. On the last page of that link, someone mentioned they noticed the behavior about a month ago and had no success even with HP techs, so maybe its a bad windows update?
      My ComputerSystem Spec


  6. Posts : 26,093
    windows 10 professional version 1607 build 14393.969 64 bit
       #6

    There is a log collector used in another forum.
    Run the BETA log collector and post a zip into this thread:
    BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec



  7. Posts : 4
    Windows 10 Education
    Thread Starter
       #7

    Attached is the file output from the log collector mentioned.

    Appreciate all the assistance.
    PC Won't go to sleep - latest windows 10 build Attached Files
      My ComputerSystem Spec


  8. Posts : 26,093
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    These are trial and error steps:

    1) Make a backup image using Macrium:
    Macrium Software | Macrium Reflect Free

    2) Save the backup image to another disk drive or the cloud

    3) Make a brand new restore point:
    Create System Restore Point in Windows 10 | Tutorials

    4) The BIOS: BIOS Version/Date American Megatrends Inc. P3.20, 9/5/2017
    Upgrade the BIOS: 3.2 > 5.4

    ASRock > AB350 Pro4

    5) To ensure that there are no improper bios settings please reset the bios.

    How to Clear Your Computers CMOS to Reset BIOS Settings:
    https://www.howtogeek.com/131623/how...bios-settings/
    3 Ways to Reset Your BIOS - wikiHow:
    3 Ways to Reset Your BIOS - wikiHow

    6) Run the Windows power troubleshooter > post images of anything that was fixed or not able to be fixed.


    Code:
    The following sleep states are available on this system:
        Standby (S3)
        Hibernate
        Hybrid Sleep
        Fast Startup

    7) The logs displayed that the computer was able to sleep.

    Code:
    Event[3549]:
      Log Name: System
      Source: Microsoft-Windows-Power-Troubleshooter
      Date: 2019-03-03T15:53:57.529
      Event ID: 1
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: RYZEN
      Description: 
    The system has returned from a low power state.
    
    Sleep Time: ?2019?-?03?-?03T15:50:40.997127300Z
    Wake Time: ?2019?-?03?-?03T22:53:56.759352800Z
    
    Wake Source: Power Button
    Code:
    Event[3544]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-Power
      Date: 2019-03-03T08:50:45.007
      Event ID: 107
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: N/A
      User: N/A
      User Name: N/A
      Computer: RYZEN
      Description: 
    The system has resumed from sleep.
    Code:
    Event[3542]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-Power
      Date: 2019-03-03T08:50:41.764
      Event ID: 42
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: N/A
      User: N/A
      User Name: N/A
      Computer: RYZEN
      Description: 
    The system is entering sleep.
    
    Sleep Reason: Application API
      My ComputerSystem Spec


  9. Posts : 4
    Windows 10 Education
    Thread Starter
       #9

    So I was running all of the windows troubleshooters and the bluetooth one found an issue, which after fixing, fixed my sleep issue. So all looks well now. Thanks everyone
      My ComputerSystem Spec

  10.    #10

    Good news! Thanks for letting us know.
      My ComputersSystem Spec


 
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