Everything Stops Responding


  1. RobertDKJ
    Posts : 1
    Windows 10
       New #1

    Everything Stops Responding


    Two days ago my laptop stopped working. It was working perfectly the night before but now every application I use works for less than 5 minutes before it freezes and tells me it’s not resonding. I tried a few things to fix it before deciding to just put my important stuff on a flash drive and reset the thing to factory settings. But when I tried to do that I get an error message that stops me from doing so. My most recent failure was to just try booting the computer from an external DVD drive (laptop doesn’t have an internal one) with Windows 10 to re-install and that proved fruitless. Is there anything I can do to fix this?
      My Computer
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  3. Caledon Ken
    Posts : 30,188
    Windows 11 Pro x64 Version 23H2
       New #2

    Hi RobertDKJ. Welcome to the TenForums @RobertDKJ

    Proved fruitless obviously means it didn't work but it would help if you shared error messages or what happen. First two things I would check are memory and your storage drive.

    MemTest86+ - Test RAM

    If you create Kyhi's recovery disk you should be able to boot from it. Once Windows starts, click Start, then All Programs, HD Tasks, Diagnostics and start SeaGate Tools. You will get an error message, just continue. Then run the Basic tests, especially the Long Generic test.

    Windows 10 Recovery Tools - Bootable Rescue Disk

    You can use either ISO, 32 bit or 64 bit.

    Everything Stops Responding-image.png

    Let us know if you pass memory and drive tests.


    Ken
      My Computer
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  4. Ztruker
    Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       New #3

    Don't reset to factory. Just do a reset which will effectively reinstall Windows 10.

    Follow this tutorial: How to Reset Windows 10
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