How do you troubleshoot a notebook keyboard that only clicks


  1. Posts : 38,545
    windows 10 professional version 1607 build 14393.969 64 bit
       #1

    How do you troubleshoot a notebook keyboard that only clicks


    How do you troubleshoot a notebook keyboard?

    There are many open applications and rebooting was not yet performed.

    All keys make clicking noises but none display characters.

    The function key with F9 will increase and F10 decrease the display brightness.

    The mouse works without problems.

    There are other notebooks available but no external keyboard.

    What trobleshooting steps are available that would not require a reboot?

    The HP hardware diagnostics was launched and none of the keys register, not even the function and F9 and F10 keys. So the HP hardware diagnostics is not able to detect some of the working function keys. Another troubleshooting option is needed.
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  2. Bree's Avatar
    Posts : 19,109
    10 Home x64 (20H2) (10 Pro on 2nd pc)
       #2

    zbook said:
    How do you troubleshoot a notebook keyboard? The mouse works ... no external keyboard.

    You could use the mouse to switch to Tablet Mode in the Action Center, then you will have an on-screen keyboard available in the taskbar notification area. That should make investigation easier, or at least give you the ability to shut down and save files for those open applications.


    What trobleshooting steps are available that would not require a reboot?

    I suspect a Restart is all that's required to fix this, perhaps with the addition of removing the battery after shutting down to clear any corrupt data in hardware registers. I have in the past lost the mouse on a laptop and that procedure invariably fixed it.
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  3. Posts : 38,545
    windows 10 professional version 1607 build 14393.969 64 bit
    Thread Starter
       #3

    Bree,
    Thx.
    The notification box in the right lower corner was right clicked and the action center was opened. Tablet mode was selected. The taskbar disappeared before launching the keyboard.
    To use tablet mode is the only option to lose the view of the task bar or is there a way to maintain its view so that other browsers or applications can have easy access?

    In the next few days I'll plan to close applications and reboot.
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  4. Bree's Avatar
    Posts : 19,109
    10 Home x64 (20H2) (10 Pro on 2nd pc)
       #4

    zbook said:
    To use tablet mode is the only option to lose the view of the task bar or is there a way to maintain its view so that other browsers or applications can have easy access?.
    Hiding the Taskbar is the default for Tablet Mode, but if you right-click on the Taskbar you can untick 'Automatically hide...' to turn this off.

    How do you troubleshoot a notebook keyboard that only clicks-image.png
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  5. Posts : 38,545
    windows 10 professional version 1607 build 14393.969 64 bit
    Thread Starter
       #5

    Automatically hide the taskbar was unchecked.
    Checking it made it disappear
    Checking it made it reappear.
    When it was present (not in tablet mode whatever was pinned to the task bar was viewable.
    When it was present in tablet mode it maintained the bar but the icons disappeared (file explorer, etc.)
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  6. Bree's Avatar
    Posts : 19,109
    10 Home x64 (20H2) (10 Pro on 2nd pc)
       #6

    zbook said:
    When it was present in tablet mode it maintained the bar but the icons disappeared (file explorer, etc.)
    Tick 'Show app icons'.
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  7. Posts : 38,545
    windows 10 professional version 1607 build 14393.969 64 bit
    Thread Starter
       #7

    That worked.
    Thx
      My Computer


  8. Posts : 38,545
    windows 10 professional version 1607 build 14393.969 64 bit
    Thread Starter
       #8

    For Mozilla Firefox it displayed restart to update Firefox.
    The browser can be restarted but not the computer at this time.
    Which is likely to happen when restart is clicked? Only a browser restart or a computer restart?
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  9. Bree's Avatar
    Posts : 19,109
    10 Home x64 (20H2) (10 Pro on 2nd pc)
       #9

    zbook said:
    For Mozilla Firefox it displayed restart to update Firefox.
    The browser can be restarted but not the computer at this time.
    Which is likely to happen when restart is clicked? Only a browser restart or a computer restart?
    A Firefox update will prompt you to restart Firefox. It will not restart the computer. But you could equally well cancel the suggested restart and continue using Firefox un-updated. It will complete its update next time you restart the PC.

    Or if you want the update, just cancel the suggested restart. Then manually close Firefox and reopen it. This will complete the Firefox update.
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