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#1
Shut Down & Hibernate Require Hard-Restart (power supply reset)
Since the last Windows Update three days ago, restarting from Shut Down and waking up from Hibernate have been problematic. When shutting down or going into Hibernate the computer completely shuts down. The power switch I normally use is not illuminated and has no effect. I must toggle the power switch on the power supply, then the front power switch illuminates (yellow-orange instead of the normal white) and can be used to restart the computer.
Current Windows 10 Home Version: 10.0.17763 Build 17763
Make and Model: Dell Studio XPS 435T/9000
Troubleshooting Steps Taken:
1. Changed advanced power settings: Device Manager: All USB Root Hubs: Power Management: Uncheck “Allow the computer to turn off this device to save power.”
2.System Restore to the previous configuration. (After testing, I returned to the latest version as indicated above.)
3. Changed “Fast startup” setting
4. Disabling and Reenabling Hibernate using cmd (powercfg -h off)
5.Power Troubleshooter
6.System Config: Boot: Safe Boot: the problem exists in Safe Mode.
Thanks
Last edited by z3r010; 28 Jan 2019 at 04:43.