Hibernate Requires Hard-Restart (power supply reset)

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  1. compupix
    Posts : 56
    Windows 10
       New #1

    Shut Down & Hibernate Require Hard-Restart (power supply reset)


    Since the last Windows Update three days ago, restarting from Shut Down and waking up from Hibernate have been problematic. When shutting down or going into Hibernate the computer completely shuts down. The power switch I normally use is not illuminated and has no effect. I must toggle the power switch on the power supply, then the front power switch illuminates (yellow-orange instead of the normal white) and can be used to restart the computer.

    Current Windows 10 Home Version: 10.0.17763 Build 17763

    Make and Model: Dell Studio XPS 435T/9000

    Troubleshooting Steps Taken:
    1. Changed advanced power settings: Device Manager: All USB Root Hubs: Power Management: Uncheck “Allow the computer to turn off this device to save power.”
    2.    System Restore to the previous configuration. (After testing, I returned to the latest version as indicated above.)
    3. Changed “Fast startup” setting
    4. Disabling and Reenabling Hibernate using cmd (powercfg -h off)
    5.    Power Troubleshooter
    6.    System Config: Boot: Safe Boot: the problem exists in Safe Mode.
    Thanks
    Last edited by z3r010; 28 Jan 2019 at 04:43.
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  3. Caledon Ken's Avatar
    Caledon Ken
    Posts : 24,263
    Windows 10 Pro x64 Version 2004
       New #2

    Hi compupix

    Did you just get V1809 with this most recent update?

    If you look into your Windows update history did you receive any new drivers recently. Drivers are listed near the bottom.

    While you are in history you can look when 1809 was installed.

    Very sure this is a driver issue. If you open Device manager is anything reporting with a yellow triangle?


    Ken
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  4. compupix
    Posts : 56
    Windows 10
    Thread Starter
       New #3

    On January 26
    Cumulative Update for Version 1809 was installed KB4476976.
    Cumulative Update for .NET Framework 3.5 and 4.7.2 for 1809 installed; KB4481031
    On January 23
    Cumulative Update for Version 1809 was installed; KB4476976
    Cumulative Update for .NET Framework 3.5 and 4.7.2 for 1809 installed; KB4481031
    The next older update was on January 8 and was not for any device driver.
    There have been daily definition updates.
    Other updates were for Malicious Software Removal Tool.
    No other updates this month.

    Version 1809 was first installed on 10/2/18.

    Device Manager shows no yellow exclamation marks.

    Thanks Ken!
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  6. Caledon Ken's Avatar
    Caledon Ken
    Posts : 24,263
    Windows 10 Pro x64 Version 2004
       New #4

    Did you scroll right down to bottom to the section driver updates?

    Interesting that both KB's were installed successfully twice, correct?

    I think based on this I would uninstall KB4481031 and please do not click check for updates after it's removal.

    https://www.ghacks.net/2019/01/24/kb...indows-update/

    Test.

    You might also want to try this report to see if somethings jumps out.

    Create Power Efficiency Diagnostics Report in Windows 10


    Ken
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  7. compupix
    Posts : 56
    Windows 10
    Thread Starter
       New #5

    Caledon Ken said:
    Did you scroll right down to bottom to the section driver updates?
    Yes.
    Caledon Ken said:
    Both KB's were installed successfully twice, correct?
    Yes. Because I did a System Restore to see if it would solve the problem. It didn’t, so I reinstalled it.
    Caledon Ken said:
    Uninstall KB4481031 & do not click check for updates.
    Uninstalled. Restarted. Re-tested. Problem persists.
    Caledon Ken said:
    Create Power Efficiency Diagnostics Report in Windows 10
    See: Microsoft OneDrive - Access files anywhere. Create docs with free Office Online. (The html versions didn’t download as html. This file will be deleted in about a week.)
    Note: According to my system information, I am running the latest BIOS firmware available.
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  8. bro67's Avatar
    bro67
    Posts : 8,353
    Mac OS Catalina
       New #6

    There is some hardware that still does not play nice with Hibernate. I would disable it with powercfg /h off in cmd.exe.
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  10. compupix
    Posts : 56
    Windows 10
    Thread Starter
       New #7

    bro67 said:
    There is some hardware that still does not play nice with Hibernate. I would disable it with powercfg /h off in cmd.exe.
    The same thing happens with Shut Down.
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  11. Bree's Avatar
    Bree
    Posts : 18,809
    10 Home x64 (20H2) (10 Pro on 2nd pc)
       New #8

    compupix said:
    The same thing happens with Shut Down.
    If you have Fast Startup enabled then a shut down is a form of hibernation. The powercfg /h off command will disable fast startup too.

    Fast startup (aka: hiberboot, hybrid boot, or hybrid shutdown) is turned on by default in Windows and is a setting that helps your PC start up faster after shutdown. Even faster than hibernate. Windows does this by saving an image of the Windows kernel and loaded drivers to the hiberfile (C:\hiberfil.sys) upon shutdown so when you start your PC again, Windows simply loads the hiberfile (C:\hiberfil.sys) into memory to resume your PC instead of restarting it.
    Turn On or Off Fast Startup in Windows 10 | Tutorials
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  12. compupix
    Posts : 56
    Windows 10
    Thread Starter
       New #9

    I just turned off Fast Startup.
    Shut down still requires use of the power supply’s power switch to turn on the computer.
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  13. ramblin
    Posts : 25
    win 10
       New #10

    Try this; control panel, power options, change plan settings, change advanced power settings, open sleep dropdown box, sleep after=NEVER, allow hybrid sleep=OFF
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