W10 update 12/01/19 locks PC


  1. skyways1142
    Posts : 26
    W10
       New #1

    W10 update 12/01/19 locks PC


    After being pestered for a few days to update my W10-Home I eventually gave it the OK yesterday afternoon (Sat 12 Jan 2019).
    After many re-starts during the update and about 5-hours I was left with just the W10 splash screen and NO icons/short cuts or mouse indicator on the desk top.

    Reluctantly I powered 'OFF'.

    This morning when trying to start the PC I can only get as far as the 'Chillblast' opening screen then nothing!

    I have tried starting in Safe Mode - F8 and see the following...

    Select Boot Device:
    UEFI: IP4 Intel (R) Ethernet Connection (H) 1219-v
    UEFI: IP6 -------------------do-------------------------------
    Windows Boot Manager (SATA6G_1:Samsung SSD 850 EVO 250GB)
    Enter Setup

    Selecting Windows Boot Manager - the following...

    >>Checking Media Presence
    >>Media Present
    >>Start PXE over IPv6

    After some time I have (again) the W10 splash screen with no short cuts and no mouse indicator!

    Any advice welcomed...

    Ken
      My Computer
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  3. Caledon Ken
    Posts : 30,187
    Windows 11 Pro x64 Version 23H2
       New #2

    Hi Ken. Welcome to the TenForums @skyways1142

    First I would check and shut off the Intel PXE option Rom in your BIOS. Think it is part of your Onboard Devices.

    Don't believe you need booting over Lan, do you?

    I would also start using Macrium Reflect or some other Imaging tool to restore out of these situation.

    Backup and Restore with Macrium Reflect


    Ken
      My Computer
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  4. skyways1142
    Posts : 26
    W10
    Thread Starter
       New #3

    Hi Ken!
    I already use Macrium Reflect but my real issue is not being able to make the PC run/open to check if a backup/restore is required.
    All I have is the W10 splash-screen (lady running across a beach) but NO short-cuts and NO mouse indicator.

    Have been into the BIOS to ensure the boot procedure is from the 'C' Samsung SSD - it is - just won't play ball!

    Ken
    York, UK.
      My Computer
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  6. Kippiis
    Posts : 2
    Win10
       New #4

    Do you have a Disc with Win10 installation there? You can try to restore your Windows with it.
      My Computer
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  7. skyways1142
    Posts : 26
    W10
    Thread Starter
       New #5

    Running the media creation tool now and will go for a completely CLEAN installation!
    Thanks for your interest...
      My Computer
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  8. Caledon Ken
    Posts : 30,187
    Windows 11 Pro x64 Version 23H2
       New #6

    If you run Macrium boot from your rescue and restore. Did you shut off PXE Rom in Bios?
      My Computer
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  9. skyways1142
    Posts : 26
    W10
    Thread Starter
       New #7

    Guys, I am currently devouring gross quantities of HUMBLE PIE ��

    Downloaded the Media repair tool ~~~ did all the necessaries as per instructions ~~~ after selecting the USB that held the repair item...

    nothing - just the W10 Splash Screen ...

    Had a thought...I run 2xPC (not networked) but linked with a KVM switch ~~~ decided to try the W10 machine directly and disconnected the KVM...

    W10 was/is there in all its glory and with all the short cuts and all are functioning correctly!!!

    Made a call to Chillblast who built the system and reported the above. They suggest that with the October1809- update (not just the security patch as I believed) the driver for the Belkin KVM switch has not been updated to run with the nVidia graphics card (sounds reasonable to me now).

    I do feel a bit stupid (at my age I am allowed some leeway) but humongously grateful that the potential reinstallation of everything has now been avoided.

    Bit cumbersome to be connecting/disconnecting the KVM when I want to run each of the PCs independantly. Need to contact Belkin or nVidia to see if they have a driver that works with W10v1809...

    Ken ��
      My Computer
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  10. Caledon Ken
    Posts : 30,187
    Windows 11 Pro x64 Version 23H2
       New #8

    Excellent news.

    Thanks for posting solution.
      My Computer
    Quote Quote

 

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