Shut Down Issue Solved

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  1. milky bar kid's Avatar
    Posts : 31
    Microsoft Windows 10 Home 64 Bit
    Thread Starter
       03 Jan 2019 #21

    zinou said: View Post
    Hi,

    According to the shutdown trace, a delay of 68s is caused by the ATI Radeon graphic card driver. you are using the 8.01.01.1500 version!

    go to the HP website and search for a newer version for your Laptop model, otherwise search for a generic driver on the AMD website

    Attachment 219625
    Attachment 219629
    Almost forgot to mention it...shutdown now takes about 4 seconds, too fast to see if the dots are revolving or not...ha ha!
      My ComputersSystem Spec

  2.    03 Jan 2019 #22

    Glad to help you !

    The Intel graphic card is the integrated on and the AMD Radeon is a dedicated carphic card. If you are not a gamer than the intel HD card will do the job.
      My ComputerSystem Spec

  3.    05 Jan 2019 #23

    milky bar kid said: View Post
    Hi Simrick
    I posted the same question on the HP forum. From there it was recommended I download the HP Support Assist which checks the laptop for any required updates. Given that the scan returned 'no updates', was told that the issue is to do with windows 10
    Too bad that program doesn't work so well....
    milky bar kid said: View Post
    Almost forgot to mention it...shutdown now takes about 4 seconds, too fast to see if the dots are revolving or not...ha ha!
    Glad zinou was able to help and you've got it sorted. Cheers!
      My ComputerSystem Spec


 
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