Shut Down Issue Solved

Page 2 of 3 FirstFirst 123 LastLast
  1. Ztruker's Avatar
    Posts : 7,264
    Windows 10 Pro X64 1809 17763.292
       02 Jan 2019 #11

    You need to enclose the path in double quotes because it contains blanks:

    cd "%programfiles(x86)%\Windows Kits\10\Windows Performance Toolkit"
      My ComputersSystem Spec

  2.    03 Jan 2019 #12

    Otherwise use the UI version you can download here
    Choose the package corresponding to your Windows version.

    When running the setup install only the Windows Performance Toolkit package.

    after the installation complete, type "WPRUI" in the start menu and record a shutdown trace using these options:
      My ComputerSystem Spec

  3. milky bar kid's Avatar
    Posts : 31
    Microsoft Windows 10 Home 64 Bit
    Thread Starter
       03 Jan 2019 #13

    zinou said: View Post
    Otherwise use the UI version you can download here
    Choose the package corresponding to your Windows version.

    When running the setup install only the Windows Performance Toolkit package.

    after the installation complete, type "WPRUI" in the start menu and record a shutdown trace using these options:
    Okay, that done
    What is the address to send file to?
      My ComputersSystem Spec

  4. milky bar kid's Avatar
    Posts : 31
    Microsoft Windows 10 Home 64 Bit
    Thread Starter
       03 Jan 2019 #14

    Ztruker said: View Post
    You need to enclose the path in double quotes because it contains blanks:

    cd "%programfiles(x86)%\Windows Kits\10\Windows Performance Toolkit"
    ok...thanks
      My ComputersSystem Spec

  5. milky bar kid's Avatar
    Posts : 31
    Microsoft Windows 10 Home 64 Bit
    Thread Starter
       03 Jan 2019 #15

    zinou said: View Post
    Hi @milky bar kid

    We can troubleshoot that using Windows Performance Toolkit;


    1. Open a command line as an Administrator (Run As Administrator)
    2. Type the following command in the command line Windows: cd %programfiles(x86)%\Windows Kits\10\Windows Performance Toolkit
    3. Type the following command to start recording the boot trace: wpr -start GeneralProfile -start CPU -onoffscenario shutdown -onoffresultspath c:\wpr -numiterations 1 -filemode
    4. Compress the .ETL file generated under the C:\WPR path (very important)
    5. Upload the boot trace file on Dropbox or on https://www.transfernow.net/en/


    I'll try to analyze your trace file and give you a feedback.

    While running the performance tool kit, (though the same about of time lapsed for shutdown and restart), the revolving dots did not freeze as they usually do, can't explain that?

    I've also found an issue to do with Bit Defender Internet Security. Within the Utilities section it has a start-up optimizer which requires a re-start after adjusting the start-up apps. I found that after re-start it still asking for a re-start. Iím wondering if they are somehow related? That is, is the shut-down issue affecting BD. Removing BD has no effect on the shutting down issue.

    I have contacted their technical support regarding this but as yet am waiting for a response.
      My ComputersSystem Spec

  6. milky bar kid's Avatar
    Posts : 31
    Microsoft Windows 10 Home 64 Bit
    Thread Starter
       03 Jan 2019 #16

    simrick said: View Post
    Hi.
    I would start by turning OFF Fast Startup and giving it a few *real* shutdowns.
    Turn On or Off Fast Startup in Windows 10 | Tutorials

    This can make a difference.

    Open an Admin Command Prompt and run sfc /scannow

    Have you looked on the HP support website to see if there are any drivers specifically for your model? Sometimes Windows generic drivers are not the best for OEM systems. Also check Device Manager for bangs.

    I'm sure others will chime in with more ideas.
    Hi Simrick
    I posted the same question on the HP forum. From there it was recommended I download the HP Support Assist which checks the laptop for any required updates. Given that the scan returned 'no updates', was told that the issue is to do with windows 10
      My ComputersSystem Spec

  7.    03 Jan 2019 #17

    If I understand the shutdown delay is not an issue anymore!
    If it's still a problem, you can upload the trace file on https://www.transfernow.net/en/
      My ComputerSystem Spec

  8. milky bar kid's Avatar
    Posts : 31
    Microsoft Windows 10 Home 64 Bit
    Thread Starter
       03 Jan 2019 #18

    zinou said: View Post
    If I understand the shutdown delay is not an issue anymore!
    If it's still a problem, you can upload the trace file on https://www.transfernow.net/en/
    File sent
      My ComputersSystem Spec

  9.    03 Jan 2019 #19

    Hi,

    According to the shutdown trace, a delay of 68s is caused by the ATI Radeon graphic card driver. you are using the 8.01.01.1500 version!

    go to the HP website and search for a newer version for your Laptop model, otherwise search for a generic driver on the AMD website

    Click image for larger version. 

Name:	Capture.PNG 
Views:	3 
Size:	36.0 KB 
ID:	219625
    Click image for larger version. 

Name:	Capture1.PNG 
Views:	17 
Size:	7.3 KB 
ID:	219629
      My ComputerSystem Spec

  10. milky bar kid's Avatar
    Posts : 31
    Microsoft Windows 10 Home 64 Bit
    Thread Starter
       03 Jan 2019 #20

    zinou said: View Post
    Hi,

    According to the shutdown trace, a delay of 68s is caused by the ATI Radeon graphic card driver. you are using the 8.01.01.1500 version!

    go to the HP website and search for a newer version for your Laptop model, otherwise search for a generic driver on the AMD website

    Click image for larger version. 

Name:	Capture.PNG 
Views:	3 
Size:	36.0 KB 
ID:	219625
    Click image for larger version. 

Name:	Capture1.PNG 
Views:	17 
Size:	7.3 KB 
ID:	219629
    Hi

    Thanks for your efforts they are really appreciated.

    When I looked at graphics in device manager, I noticed that there were in fact two graphics devices in place! I can only assume that when I installed windows 10 that it at that time added the second. Initially, I disabled one and the laptop jumped to life. It was taking over 90 seconds to boot, now 17 seconds. The problem was though that the display looked as if it was in safe mode. I couldn’t get the AMD download to work at all, so I decided to delete it. I now works better than I ever expected.
    Other than the graphics issue, did everything else seem in order?

    So, thanks again for your help, you’ve made a friend for life!

    Regards
    Dave
    Click image for larger version. 

Name:	device manager.PNG 
Views:	12 
Size:	29.9 KB 
ID:	219641
      My ComputersSystem Spec


 
Page 2 of 3 FirstFirst 123 LastLast

Related Threads
Lately I am having an issue when doing a proper shutdown or reboot from a working desktop. Every time I shut down or reboot, My laptop starts to boot, shuts down automatically and reboots to Automatic Repair. Automatic repair fails after...
Hi, I manually upgraded to the new 1703 release of Windows 10, and this OS is very stable. I burned the ISO and did an in-place upgrade from Version 1607 on 3 PCs, and got this weird issue. All of them have NVIDIA graphics cards, and...
Hello! I upgraded to Windows 10 today. I have two issues. 1. I play a game called "Starcraft II" and I have a problem with the game minimizing and maximizing sometimes very slowly, every 5th attempt or so. During this time it takes up to 40...
Since upgrading to Windows 10 Pro, I remain perplexed about this one issue that is plaguing my system: Almost every shut down is reported in the Windows 10 Reliability Monitor as the computer was not shut down properly. This happens on both shut...
Hey guys, I have noticed this problem come up on my Dell 7537 (Check out my profile for details) when I close the lid to put the computer to sleep, the HDD light turns off, but the fan continues to run, even after several hours. When I open the...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 16:11.
Find Us