putting sleep mode overnight resets the computer when i wake it

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  1. Posts : 36
    windows 10
       #1

    putting sleep mode overnight resets the computer when i wake it


    i got a new hp computer and i put it to sleep for the first time last night. it stayed asleep all night but when i woke it up no programs were loaded like before i put it to sleep as if the computer had reset. i tried to put it to sleep them minutes later bring it back and this time all the programs were still there. i read on another forum someone else said the same thing happened but there wasn't any real answers to their inquiry. i don't know if it's a windows 10 thing or a hp computer thing.
      My Computer


  2. Posts : 38,347
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    1) Run the BETA log collector and post a zip into this thread:
    BSOD - Posting Instructions - Windows 10 Forums
    https://www.tenforums.com/attachment...-v2-beta15.zip
    (extract all > open)

    2) Open the HP website > support > software and drivers HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support > enter the product or serial number or model > view drivers > post a URL or hyperlink into the thread

    3) Update the system specs in the "My Computer" section:
    System Specs - Fill in at Ten Forums | Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)
      My Computer


  3. Posts : 36
    windows 10
    Thread Starter
       #3

    1. this has nothing to do with a bsod.

    the rest what does any of that have to do with the sleep function?

    i was just wondering if there is such a thing like a time limit that a computer can stay in sleep mode without having to reboot everything. i've never had that happen before but i thought maybe with newer hardware or something
      My Computer


  4. Posts : 38,347
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    The log collector is used in another forum.
    If you run the log collector it will collect files to troubleshoot.
      My Computer


  5. Posts : 36
    windows 10
    Thread Starter
       #5

    DESKTOP-8VEN2L6-(2018-12-14_10-14-01).zipDESKTOP-8VEN2L6-(2018-12-14_10-14-01).zipi guess this is what you want. not sure if this is attaching. when i click on attachments down arrow it lists the file but there is nothing else indicating there is an attachment to this post. sorry for the double attachment. don't see how to delete one of them.

    HP Pavilion 590-p0086 - Driver Downloads | HP® Customer Support
      My Computer


  6. Posts : 36
    windows 10
    Thread Starter
       #6

    i'm chatting with someone at hp. i have never seen a chat option until now.
      My Computer


  7. Posts : 38,347
    windows 10 professional version 1607 build 14393.969 64 bit
       #7

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) chkdsk /scan
    5) Powercfg -h off
    5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    6) shutdown /r

    Code:
    Event[1515]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-Boot
      Date: 2018-12-13T16:56:48.187
      Event ID: 16
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-8VEN2L6
      Description: 
    Windows failed to resume from hibernate with error status 0xC000007B.



    In your conversation with HP these are event viewer findings that they can troubleshoot as needed:

    Code:
    Event[900]:
      Log Name: Application
      Source: HP Comm Recovery
      Date: 2018-12-13T22:23:56.627
      Event ID: 6
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-8VEN2L6
      Description: 
    Received Scan fail
    Code:
    Event[2415]:
      Log Name: System
      Source: Disk
      Date: 2018-12-13T17:42:28.598
      Event ID: 32
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-8VEN2L6
      Description: 
    The driver detected that the device \Device\Harddisk0\DR0 has its write cache enabled. Data corruption may occur.
    Code:
    Event[2416]:
      Log Name: System
      Source: Disk
      Date: 2018-12-13T17:42:29.129
      Event ID: 157
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-8VEN2L6
      Description: 
    Disk 1 has been surprise removed.

    Code:
    Event[226]:
      Log Name: System
      Source: Disk
      Date: 2018-12-13T13:38:40.177
      Event ID: 51
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: G1B5FLUBO23E9
      Description: 
    An error was detected on device \Device\Harddisk1\DR4 during a paging operation.
      My Computer


  8. Posts : 38,347
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    Please update the thread with the HP comments on the above event viewer findings.
      My Computer


  9. Posts : 36
    windows 10
    Thread Starter
       #9

    Microsoft Windows [Version 10.0.17134.471]
    (c) 2018 Microsoft Corporation. All rights reserved.


    C:\windows\system32>sfc /scannow


    Beginning system scan. This process will take some time.


    Beginning verification phase of system scan.
    Verification 100% complete.


    Windows Resource Protection did not find any integrity violations.


    C:\windows\system32>dism /online /cleanup-image /restorehealth


    Deployment Image Servicing and Management tool
    Version: 10.0.17134.1


    Image Version: 10.0.17134.471


    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.


    C:\windows\system32>chkdsk /scan
    The type of the file system is NTFS.
    Volume label is Windows.


    Stage 1: Examining basic file system structure ...
    242944 file records processed.
    File verification completed.
    10694 large file records processed.
    0 bad file records processed.


    Stage 2: Examining file name linkage ...
    1922 reparse records processed.
    335520 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.
    1922 reparse records processed.


    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    46289 data files processed.
    CHKDSK is verifying Usn Journal...
    38243792 USN bytes processed.
    Usn Journal verification completed.


    Windows has scanned the file system and found no problems.
    No further action is required.


    957795327 KB total disk space.
    121714176 KB in 185743 files.
    130132 KB in 46290 indexes.
    0 KB in bad sectors.
    380583 KB in use by the system.
    65536 KB occupied by the log file.
    835570436 KB available on disk.


    4096 bytes in each allocation unit.
    239448831 total allocation units on disk.
    208892609 allocation units available on disk.


    C:\windows\system32>powercfg -h off


    C:\windows\system32>
      My Computer


  10. Posts : 38,347
    windows 10 professional version 1607 build 14393.969 64 bit
       #10

    1) Download and install HP support assistant if not already installed: Driver - HP Pavilion 590-p0086 | HP® Customer Support

    2) Launch the HP support assistant to check for any driver updates

    3) Download and install HP Diagnostics Windows: (right upper area of this link)
    HP PC Hardware Diagnostics | HP® Official Site

    4) Click system tests > system extensive test > run once > this may take many hours to run so plan to run overnight

    5) In the AM click on test logs > use the snipping tool > post an image into the thread

    6) Update the specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums | Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)
      My Computer


 
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