Shut Down - Operating System not found


  1. Posts : 31
    Windows 10
       #1

    Shut Down - Operating System not found


    My PC HP Envy W10 home, just shut down on me.
    I can't remember the exact wording but it was followed the message 'Operating System not found'.
    I rebooted and it's started fine.

    Is this the first signs a future problem?
      My Computer

  2. hello10's Avatar
    Posts : 204
    Windows 10 Home x64
       #2

    In my previous broken Windows 7 computer, I once booted into the desktop and the system was installing a driver for the HDD the OS was on.

    In my experience, you can never know what Windows will dish out on you in the next boot.
      My Computer


  3. Posts : 38,421
    windows 10 professional version 1607 build 14393.969 64 bit
       #3

    Check:
    operating system
    drive file system
    component store
    hardware

    Perform the following steps:

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) chkdsk /scan
    5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    6) Download and install HP Diagnostics Windows (see right upper area of this link):
    HP PC Hardware Diagnostics | HP® Official Site

    7) On the left pane click system tests > system extensive tests
    8) Click component tests > Run Storage and other tests as needed
    9) Report the tests performed and the results into the thread or post an image of the log file
      My Computer


  4. Posts : 31
    Windows 10
    Thread Starter
       #4

    Is this what you want?

    Microsoft Windows [Version 10.0.17134.407](c) 2018 Microsoft Corporation. All rights reserved.C:\WINDOWS\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.C:\WINDOWS\system32>dism /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.17134.1Image Version: 10.0.17134.407[==========================100.0%==========================] The restore operation completed successfully.The operation completed successfully.C:\WINDOWS\system32>chkdsk /scanThe type of the file system is NTFS.Volume label is WINDOWS.Stage 1: Examining basic file system structure ... 581376 file records processed.File verification completed. 19254 large file records processed. 0 bad file records processed.Stage 2: Examining file name linkage ... 45099 reparse records processed. 707402 index entries processed.Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered to lost and found. 45099 reparse records processed.Stage 3: Examining security descriptors ...Security descriptor verification completed. 63014 data files processed.CHKDSK is verifying Usn Journal... 40234512 USN bytes processed.Usn Journal verification completed.Windows has scanned the file system and found no problems.No further action is required. 958910252 KB total disk space. 109404148 KB in 332665 files. 216032 KB in 63015 indexes. 0 KB in bad sectors. 914856 KB in use by the system. 65536 KB occupied by the log file. 848375216 KB available on disk. 4096 bytes in each allocation unit. 239727563 total allocation units on disk. 212093804 allocation units available on disk.C:\WINDOWS\system32>
      My Computer


  5. Posts : 38,421
    windows 10 professional version 1607 build 14393.969 64 bit
       #5

    The three checks: operating system, drive file system, component store all passed

    For unexpected problems please make a backup image.
    Save the backup image to another drive or to the cloud.
    (Acronis, Aoemi, EaseUS, Macrium, Paragon)
    Some have free and pay versions.
    Macrium is widely used in Ten Forums:
    Macrium Software | Your Image is Everything
    Backup and Restore with Macrium Reflect | Tutorials
      My Computer


  6. Posts : 1,234
    Windows 10 Pro 64-bit
       #6

    You can also Install the latest version of HP Support Assistant.
    HP Support Assistant | HP® Official Site
    Let it recognize your HP product(s)

    It includes a troubleshooting and fixes section.
    Shut Down - Operating System not found-hp-troubleshooting-fixes.jpg
      My Computer


  7. Posts : 31
    Windows 10
    Thread Starter
       #7

    Hi, I've revised this thread as I had the same problem again, I've followed the instructions above from zbook and this is the result

    C:\WINDOWS\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection found corrupt files but was unable to fix some of them.For online repairs, details are included in the CBS log file located atwindir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offlinerepairs, details are included in the log file provided by the /OFFLOGFILE flag.

    Would appreciate any help please.
      My Computer

  8. EdTittel's Avatar
    Posts : 4,111
    Windows 10
       #8

    If the CBS log file refers to a number of hash mismatch items on PowerShell components for Defender, the fix is pretty easy.
    1. run DISM /online /cleanup-image /restorehealth
    2. re-run sfc /scannow
    If that is indeed your problem, that will do the trick (I know from recent personal experience).
    If not, please post your CBS.log file here so wiser heads can inspect and make a different diagnosis.
    HTH,
    --Ed--
      My Computers


  9. Posts : 31
    Windows 10
    Thread Starter
       #9

    This is what I'm getting...
    C:\WINDOWS\system32>DISM /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.17134.1Image Version: 10.0.17134.885

    Should there be more?

    - - - Updated - - -

    Wow that took some time but eventually got ...

    C:\WINDOWS\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection found corrupt files and successfully repaired them.For online repairs, details are included in the CBS log file located atwindir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offlinerepairs, details are included in the log file provided by the /OFFLOGFILE flag.
      My Computer

  10. Ztruker's Avatar
    Posts : 13,512
    Windows 10 Pro X64 20H4 19042.746
       #10

    Try Kyhi's Image Health:

    2nd time I've posted this in the last few minutes, strange.
      My Computers


 

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