1) Download and install new drivers from the HP website:
a) Netwtw04.sys
Intel(R) Wireless Adapter Driver
Driver - HP ENVY x360 - 15-aq292cl | HP® Customer Support
b) Igdkmd64.sys
IGFX
Intel GPU drivers
Driver - HP ENVY x360 - 15-aq292cl | HP® Customer Support
2) Uninstall and reinstall the software related to: tapnordvpn
3) Open device manager > click view > click show hidden devices > expand keyboard > right click properties
> driver tab > driver details > post an image of the whole window into the thread
> details tab > scroll in property to hardware IDs > view values > post an image of the whole window into the thread
Code:
Name [00000002] Intel(R) Dual Band Wireless-AC 7265
Adapter Type Ethernet 802.3
Product Type Intel(R) Dual Band Wireless-AC 7265
Installed Yes
PNP Device ID PCI\VEN_8086&DEV_095A&SUBSYS_50108086&REV_61\00E18CFFFFB4B02C00
Last Reset 12/28/2018 10:40 AM
Index 2
Service Name Netwtw04
Driver c:\windows\system32\drivers\netwtw04.sys (19.51.14.1, 8.31 MB (8,709,656 bytes), 3/21/2018 6:26 AM)
Code:
netwtw04 ___ Intel(R) Wireless Adapter Driver for Windows 10 - 64 Bit c:\windows\system32\drivers\netwtw04.sys Kernel Driver No Manual Stopped OK Normal No No
Code:
Name Intel(R) UHD Graphics 620
PNP Device ID PCI\VEN_8086&DEV_5917&SUBSYS_8420103C&REV_07\3&11583659&1&10
Adapter Type Intel(R) UHD Graphics Family, Intel Corporation compatible
Adapter Description Intel(R) UHD Graphics 620
Adapter RAM 1.00 GB (1,073,741,824 bytes)
Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\ki127756.inf_amd64_cd9f19051b5853c8\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki127756.inf_amd64_cd9f19051b5853c8\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki127756.inf_amd64_cd9f19051b5853c8\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki127756.inf_amd64_cd9f19051b5853c8\igd12umd64.dll
Driver Version 24.20.100.6025
INF File oem17.inf (iKBLD_w10_DS section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1920 x 1080 x 60 hertz
Bits/Pixel 32
Memory Address 0xB0000000-0xB0FFFFFF
Memory Address 0xA0000000-0xAFFFFFFF
I/O Port 0x00003000-0x0000303F
IRQ Channel IRQ 4294967289
Driver c:\windows\system32\driverstore\filerepository\ki127756.inf_amd64_cd9f19051b5853c8\igdkmd64.sys (24.20.100.6025, 12.51 MB (13,121,000 bytes), 4/30/2018 2:01 PM)
Code:
igfx igfx c:\windows\system32\driverstore\filerepository\ki127756.inf_amd64_cd9f19051b5853c8\igdkmd64.sys Kernel Driver No Manual Stopped OK Ignore No No