PC Freezing for short periods -> DistributedCOM Error?

Page 6 of 15 FirstFirst ... 45678 ... LastLast

  1. Posts : 38,357
    windows 10 professional version 1607 build 14393.969 64 bit
       #51

    Ordinarily the drivers are uninstalled and reinstalled.
    In this case you can install the driver over the existing driver.
    Then you will perform Windows updates and Windows will update the driver to the latest version.

    The best tested drivers are always on the computer or motherboard manufacturer's websites.
    Windows will update Microsoft and non-Microsoft drivers.
    Drivers can be downloaded from the computer manufacturer, component manufacture, Microsoft, and third party websites.
    Third party websites can install unknown files and in general should not be used.
    The best tested drivers are installed from the computer or motherboard manufacturer and and then updated.
    If a driver is needed and is not displayed on the computer or motherboard manufacturer's website then use the component manufacturer's website: Intel, AMD, Nvidia, Killer Networks, Realtek, etc.

    The most up to date version of Windows can become corrupt.
    In a similar fashion the most up to date driver can become corrupt.
    Windows provides information on whether the driver is up to date but does not report the corruption or the integrity of the driver.
      My Computer


  2. Posts : 273
    Windows 10 Home 1909 18363.900
    Thread Starter
       #52

    Thank you.

    I will complete the driver install, reboot fresh and set up the driver tester and run it again.
      My Computer


  3. Posts : 273
    Windows 10 Home 1909 18363.900
    Thread Starter
       #53

    I installed the drivers. But after rebooting, it still showed the April version of the driver rather than the May version I downloaded. So, I figured I'd go ahead with the new verifier run.

    But, with your instructdions to not run the randomized low resource utilization, I dont' see how not to. Below are the screens I see while setting it up (with the drivers checked that I had last time):

    PC Freezing for short periods -> DistributedCOM Error?-image.png

    PC Freezing for short periods -> DistributedCOM Error?-image.png

    So after the two above screens comes the one below, and it appears to be what you don't want, and I see no way to turn it off. I tried cancel, thinking just maybe that cancelled that part and went on, but as expected, it cancelled the whole run of verifier. I'll await your reply before I run again:
    Attached Thumbnails Attached Thumbnails PC Freezing for short periods -> DistributedCOM Error?-image.png  
      My Computer


  4. Posts : 38,357
    windows 10 professional version 1607 build 14393.969 64 bit
       #54

    In the image there is a check in the box to enable randomized low resource simulation.
    Please remove the check from the box so that it is no longer enabled.
    Only check the boxes per the instructions in the link.
      My Computer


  5. Posts : 273
    Windows 10 Home 1909 18363.900
    Thread Starter
       #55

    I'm sorry. Brain Farts. For some reason I was thinking that was the screen for selecting what drivers to select, and wasn't reading all them. For my second run, I just added more of those, which then turned on that stuff.

    So, I'm running it now, with correct things checked, and all drivers except for Microsoft drivers.
      My Computer


  6. Posts : 273
    Windows 10 Home 1909 18363.900
    Thread Starter
       #56

    Hopefully a final update for tonight...

    I finally have my head screwed on straight. I did the very first test correctly, but when adding more 'tests', I just started clicking. So that BSOD may have not been a 'valid' one, given the settings were wrong.

    I have the settings right now, and I'm going to go ahead and do the 19 tests and see what happens.

    About to boot now and see how it goes.
      My Computer


  7. Posts : 273
    Windows 10 Home 1909 18363.900
    Thread Starter
       #57

    Using all 19 tests gave up a BSOD quickly...


    Here is the link to the memory dump: LINK

    Here is the link to the Beta Log Collector: LINK

    The stop this time was Driver_Verifier Detected Violation

    PC Freezing for short periods -> DistributedCOM Error?-image.jpg

    I'll be back at it tomorrow.

    Again...thanks so much for this help.
      My Computer


  8. Posts : 38,357
    windows 10 professional version 1607 build 14393.969 64 bit
       #58

    Reinstall: hpqkbfiltr64.sys

    HpqKbFiltr Keyboard Filter Driver belongs to software HP Quick Launch Buttons

    Code:
    hpqkbfiltr	HpqKbFilter Driver	c:\windows\system32\drivers\hpqkbfiltr64.sys	Kernel Driver	No	Manual	Stopped	OK	Ignore	No	No
    Code:
    HpqKbFiltr64.sys Fri Apr 25 13:41:52 2014 (535AC890)
      My Computer


  9. Posts : 273
    Windows 10 Home 1909 18363.900
    Thread Starter
       #59

    zbook said:
    Reinstall: hpqkbfiltr64.sys

    HpqKbFiltr Keyboard Filter Driver belongs to software HP Quick Launch Buttons

    Code:
    hpqkbfiltr    HpqKbFilter Driver    c:\windows\system32\drivers\hpqkbfiltr64.sys    Kernel Driver    No    Manual    Stopped    OK    Ignore    No    No
    Code:
    HpqKbFiltr64.sys Fri Apr 25 13:41:52 2014 (535AC890)
    When I go to the HP site, I don't see how to identify that driver. There are 4 HP drivers under Keyboard category. None indicate "Keyboard Filter Driver". There are 4 other non-HP drivers also. They don't show the name of the driver. Any suggestions on how I identify the correct one?
    I do see a hint as to which driver to use...one of the top two. They both have version numbers larger than the current driver, and the top one is for a later Windows build...so I'm guessing the top one.
    Also, you do seem interested in having me "uninstall the driver" first. The only way I see to uninstall a driver is to uninstall the device. The driver downloads are EXE files that I would run to install the driver. Based on that I presume I cannot update the driver by browsing to that file.

    Comments?

    PC Freezing for short periods -> DistributedCOM Error?-image.png
      My Computer


  10. Posts : 38,357
    windows 10 professional version 1607 build 14393.969 64 bit
       #60

    Open device manager > click view > click show hidden devices > expand keyboards > right click on keyboard with hotkey support > left click properties> left click driver tab > left click details > see if it displays hpqkbfilter

    On the HP website download and install the HP keyboard drivers (synaptics touch pad drivers)
    (drivers on the web page displayed below the image in the above post)
      My Computer


 
Page 6 of 15 FirstFirst ... 45678 ... LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 00:47.
Find Us




Windows 10 Forums