PC Freezing for short periods -> DistributedCOM Error?

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  1. Posts : 41,547
    windows 10 professional version 1607 build 14393.969 64 bit

    With a backup image you can immediately go to 19 simultaneous tests.
    Again this is a measured approach.

    Over time running windows driver verifier on many computers there will be some that have boot loops.
    These typically end up with a clean install or restoring a backup image.
      My Computer

  2. Posts : 301
    Windows 10 Home 1909 18363.900
    Thread Starter

    Just wondering: Given that adding on slows things down...would it be a bad idea to check different drivers at different times, as opposed to ultimately having all 19 tested at the same time?
      My Computer

  3. Posts : 41,547
    windows 10 professional version 1607 build 14393.969 64 bit

    There are options.
    The preferred method is to check all drivers simultaneously and alter the number of tests.
    Tests can be added and some can be removed.
    All drivers are eventually tested with all tests over the approximate 48 hour period.
    And then after the last BSOD for an additional 36 hours.
      My Computer

  4. Posts : 301
    Windows 10 Home 1909 18363.900
    Thread Starter

    Ok. I achieved a BSOD. FYI...while running that I got a WARNING of "Failed to download autorunsc. Skippin..."

    Here is a Dropbox link to the Beta Log Collector File -> LINK

    Here is a Dropbox link to the Memory.dmp file-> LINK

    Below is a printscreen of the BSOD, which says the stop code is KERNEL_SECURITY_CHECK_FAILURE. Not sure what driver I'd replace.

    PC Freezing for short periods -> DistributedCOM Error?-image.png
      My Computer

  5. Posts : 301
    Windows 10 Home 1909 18363.900
    Thread Starter

    I found this thread on the kernel error. I will pursue this path unless I hear otherwise tree.
      My Computer

  6. Posts : 41,547
    windows 10 professional version 1607 build 14393.969 64 bit

    Please do not follow any links.
    They may or may not apply to your computer.
    They can consume time and can misdirect you to unnecessary steps.
    Some of the unnecessary steps can have unwanted pitfalls.
    In this forum you are receiving personal service on the computer.
    All steps will be tailored towards the findings of this specific computer environment.
      My Computer

  7. Posts : 301
    Windows 10 Home 1909 18363.900
    Thread Starter

    Ok. Sure, no problem. I was feeling like I was relying too much on you.

    I did see something about running the same test from safe mode and see if it still fails. I haven't tried that.

    So for now, I am booted back with the Driver Verifier off (I think ;-0 ), and will await further instructions.

    JFYI...I did run Bluescreenview, and it points to ntoskrnl.exe.
      My Computer

  8. Posts : 41,547
    windows 10 professional version 1607 build 14393.969 64 bit

    1) There was one misbehaving driver identified in the latest dump files.

    2) Uninstall and reinstall Intel GPU drivers: Igdkmd64.sys IGFX

    Updating a driver. - Microsoft Community

    Driver - HP ENVY x360 - 15-aq292cl | HP® Customer Support

    3) Perform Windows updates

    4) The link for Windows driver verifier displayed:

    Select everything.  For Win 8 and win 10  dont checkDDI compliance checking and randomized low resource simulation, then click "Next"
    Randomized low resource simulation was used in the last test.
    5) Please do not use randomized low resource simulation.

    6) All customized test settings can be used except:
    a) randomized low resource simulation
    b) DDI compliance checking
    c) DDI compliance checking (additional)

    Name	Intel(R) UHD Graphics 620
    PNP Device ID	PCI\VEN_8086&DEV_5917&SUBSYS_8420103C&REV_07\3&11583659&1&10
    Adapter Type	Intel(R) UHD Graphics Family, Intel Corporation compatible
    Adapter Description	Intel(R) UHD Graphics 620
    Adapter RAM	1.00 GB (1,073,741,824 bytes)
    Installed Drivers	C:\WINDOWS\System32\DriverStore\FileRepository\ki127756.inf_amd64_cd9f19051b5853c8\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki127756.inf_amd64_cd9f19051b5853c8\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki127756.inf_amd64_cd9f19051b5853c8\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki127756.inf_amd64_cd9f19051b5853c8\igd12umd64.dll
    Driver Version
    INF File	oem17.inf (iKBLD_w10_DS section)
    Color Planes	Not Available
    Color Table Entries	4294967296
    Resolution	1920 x 1080 x 60 hertz
    Bits/Pixel	32
    Memory Address	0xB0000000-0xB0FFFFFF
    Memory Address	0xA0000000-0xAFFFFFFF
    I/O Port	0x00003000-0x0000303F
    IRQ Channel	IRQ 4294967289
    Driver	c:\windows\system32\driverstore\filerepository\ki127756.inf_amd64_cd9f19051b5853c8\igdkmd64.sys (, 12.51 MB (13,121,000 bytes), 4/30/2018 2:01 PM)
    igfx	igfx	c:\windows\system32\driverstore\filerepository\ki127756.inf_amd64_cd9f19051b5853c8\igdkmd64.sys	Kernel Driver	No	Manual	Stopped	OK	Ignore	No	No
    igdkmd64.sys Wed Apr 25 17:08:56 2018 (5AE11898)
      My Computer

  9. Posts : 301
    Windows 10 Home 1909 18363.900
    Thread Starter

    I downloaded the driver. The instructions in the links you gave me to install the driver was to doubleclick the file and have it install, so I did not uninstall the HD driver first.

    When I double click it to install it goes through the processes, and ultimately says the drivers it will replace are newer than the ones I"m installing, and do i want to install. And it not only installs the HD, but the display audio driver also.

    Should I just say yes and let it finish?
      My Computer

  10. Posts : 301
    Windows 10 Home 1909 18363.900
    Thread Starter

    Thinking a bit about the uninstall of driver: I didn't see a way to uninstall a driver...but did see a way to uninstall the device.

    If you want me to do that, just let me know.

    Another interesting tidbit: while the install said my existing driver was newer, the date on the downloaded driver in the specifications is newer.
      My Computer


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