PC Freezing for short periods -> DistributedCOM Error?

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  1. das10's Avatar
    Posts : 2,759
    Win 10 pro 20H2
       #11

    I don't know if this will help any, but If you believe Chrome is causing the freezes, have you tried toggling the "hardware acceleration" setting in Chrome ( ie if it is ON turn it OFF and if it is OFF try with it ON ) ?

    I don't currently have Chrome installed, but the setting for hardware acceleration should be in the Advanced Settings.
    Change hardware acceleration setting:
    How to disable Hardware Acceleration in Firefox and Chrome

    Chrome randomly freezes with hardware acceleration on:
    https://productforums.google.com/for...me/FV6tEo8HrGA
      My Computer


  2. Posts : 273
    Windows 10 Home 1909 18363.900
    Thread Starter
       #12

    Thanks. I'll try it.

    Maybe my thoughts are wrong. Because, it's not just Chrome freezing...it is the whole computer. I can't do anything for maybe 30 seconds when it happens.
      My Computer


  3. Posts : 38,371
    windows 10 professional version 1607 build 14393.969 64 bit
       #13

    1) Update the specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums | Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)


    2) Open the website for the computer or motherboard manufacturer > support > enter the product or serial number or model > select the operating system > view drivers > post a URL or hyperlink into the thread

    3) Run the BETA log collector: (lower portion of this link) > post a zip into this thread
    BSOD - Posting Instructions - Windows 10 Forums
    (extract all > open)
      My Computer


  4. Posts : 273
    Windows 10 Home 1909 18363.900
    Thread Starter
       #14

    I'll get that done and post back when it's done.
      My Computer


  5. Posts : 38,371
    windows 10 professional version 1607 build 14393.969 64 bit
       #15

    When available please update the progress with the steps in post #13
      My Computer


  6. Posts : 273
    Windows 10 Home 1909 18363.900
    Thread Starter
       #16

    zbook said:
    When available please update the progress with the steps in post #13
    First an apology...I posted a couple posts here that were meant for other thread. Have deleted them.

    I have updated the system specs.

    Today, I had a comlete freeze that required a hard shutdown (ie. hold power button). All the others have resolved after 30 seconds or so.
      My Computer


  7. Posts : 38,371
    windows 10 professional version 1607 build 14393.969 64 bit
       #17

    The information that was posted in the specs was entered in the HP website: HP Envy x360 convertible

    It displayed 32 computers:

    Support Search Results | HP® Customer Support


    The more information that you provide in the Ten Forums thread the more you will enable people to help with the computer problems.

    1) Open the HP website > software and drivers HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support > enter the product or serial number or model > select the operating system > view drivers > post a URL or hyperlink into the thread.

    2) Run the BETA log collector and post a zip into this thread:
    BSOD - Posting Instructions - Windows 10 Forums
    https://www.tenforums.com/attachment...-v2-beta15.zip

    3) Update the specs on the the Ten Forums website "My Computer" area so that it displays the specific model
    Last edited by zbook; 21 Dec 2018 at 18:33.
      My Computer


  8. Posts : 273
    Windows 10 Home 1909 18363.900
    Thread Starter
       #18

    Software and Drivers per Item 1 above.

    Zip file results attached per item 1.

    I will update the My Computer as soon as I finish this post.

    NOTE: I really appreciate the efforts and help!
    PC Freezing for short periods -> DistributedCOM Error? Attached Files
      My Computer


  9. Posts : 38,371
    windows 10 professional version 1607 build 14393.969 64 bit
       #19

    The computer has been having BSOD.

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) chkdsk /scan
    5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    6) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    7) Open file explorer > this PC > C: > in the right upper corner search for: C:\windows\memory.dmp > zip > post a share link into the thread using one drive , drop box, or google drive

    Crash dump found at C:\WINDOWS\MEMORY.DMP
    Creation date: 12/21/2018 14:19:19
    Size on disk: 968 MB

    8) Uninstall Driver Easy and any drivers installed by the software
    Unknown files can be installed when using third party software.
    It is always best to use the computer or motherboard manufacturer websites. For any drive that is needed and is not displayed then use the component manufacturer websites: Intel, AMD, Nvidia, Killer Networks, Realtek, etc.

    9) For HP computers use the HP Support Assistant if not already in use:
    Driver - HP ENVY x360 - 15-aq292cl | HP® Customer Support

    10) Uninstall and reinstall: Intel Wireless Bluetooth filter driver: ibtusb.sys

    Code:
    ibtusb	Intel(R) Wireless Bluetooth(R)	c:\windows\system32\drivers\ibtusb.sys
    Updating a driver. - Microsoft Community

    The best tested drivers for the computer's configuration are always from the computer manufacturer's website.

    Driver - HP ENVY x360 - 15-aq292cl | HP® Customer Support


    Intel(R) Wireless Bluetooth(R) Filter Driver
    Drivers & Software

    11) Download and install: HP Diagnostics Windows: (right upper area of this link)
    HP PC Hardware Diagnostics | HP® Official Site

    12) After completing all of the above steps run the HP PC Hardware Diagnostics Windows 1.5.4.0
    a) Click system tests > system extensive test > run once > plan to run overnight > in the AM click test logs > using the Microsoft snipping tool > post an image into the thread


    13) Report into the thread the warranty status for the computer.


    Code:
    Memory Address 0xB1100000-0xB11FFFFF	Mobile 6th/7th Generation Intel(R) Processor Family I/O PCI Express Root Port #4 - 9D13
    Code:
    IRQ 4294967294	Mobile 6th/7th Generation Intel(R) Processor Family I/O PCI Express Root Port #4 - 9D13	OK
    Code:
    0xB1100000-0xB11FFFFF	Mobile 6th/7th Generation Intel(R) Processor Family I/O PCI Express Root Port #4 - 9D13	OK
    Code:
    ibtusb       Intel(R) Wireless Blue Intel(R) Wireless Blue Kernel        Manual     Running    OK         TRUE        FALSE        4,096             102,400     0          7/5/2018 3:37:17 PM    C:\WINDOWS\system32\DRIVERS\ibtusb.sys           4,096
    Code:
    ibtusb.sys   Thu Jul  5 12:37:17 2018 (5B3E736D)
    Last edited by zbook; 22 Dec 2018 at 18:48.
      My Computer


  10. Posts : 273
    Windows 10 Home 1909 18363.900
    Thread Starter
       #20

    Below is text from administrative cmd window:

    Microsoft Windows [Version 10.0.17134.472]
    (c) 2018 Microsoft Corporation. All rights reserved.
    C:\WINDOWS\system32>sfc /scannow
    Beginning system scan. This process will take some time.
    Beginning verification phase of system scan.
    Verification 100% complete.
    Windows Resource Protection did not find any integrity violations.
    C:\WINDOWS\system32>sfc /scannow
    Beginning system scan. This process will take some time.
    Beginning verification phase of system scan.
    Verification 100% complete.
    Windows Resource Protection did not find any integrity violations.
    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth
    Deployment Image Servicing and Management tool
    Version: 10.0.17134.1
    Image Version: 10.0.17134.472
    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.
    C:\WINDOWS\system32>chkdsk /scan
    The type of the file system is NTFS.
    Volume label is Windows.
    Stage 1: Examining basic file system structure ...
    666624 file records processed.
    File verification completed.
    21134 large file records processed.
    0 bad file records processed.
    Stage 2: Examining file name linkage ...
    27943 reparse records processed.
    814206 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.
    27943 reparse records processed.
    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    73792 data files processed.
    CHKDSK is verifying Usn Journal...
    35946328 USN bytes processed.
    Usn Journal verification completed.
    Windows has scanned the file system and found no problems.
    No further action is required.
    510475263 KB total disk space.
    110901036 KB in 387293 files.
    229184 KB in 73793 indexes.
    0 KB in bad sectors.
    831527 KB in use by the system.
    65536 KB occupied by the log file.
    398513516 KB available on disk.
    4096 bytes in each allocation unit.
    127618815 total allocation units on disk.
    99628379 allocation units available on disk.
    C:\WINDOWS\system32>
    PC Freezing for short periods -> DistributedCOM Error?-image.png

    PC Freezing for short periods -> DistributedCOM Error?-image.png

    Your instructions for 7 said:

    7) Open file explorer > this PC > C: > in the right upper corner search for: C:\windows\memory.dmp > zip > post a share link into the thread using one drive , drop box, or google drive
    So I opened explorer, selected the C: drive and tried these searches:

    C:\windows\memory.dmp
    C:\windows\memory.dmp > zip
    C:\windows\memory.dmp > zip >

    So, I went to the Administrative CMD window and typed in:

    dir c:\windows\memory.dmp /s

    None of them found anything.

    Item 8 done, Driver Easy removed. I don't recall why I have that on here, so I can't remove anything that may have been installed by it.

    I'm filling out this post as I work. I'm going to finish the post, as I'm afraid I'll lose all this. More responses to continue in next post.
      My Computer


 
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