PC Freezing for short periods -> DistributedCOM Error?

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  1. Posts : 38,371
    windows 10 professional version 1607 build 14393.969 64 bit
       #131

    There were problems in the event viewer.
    They may not have been seen in the reliability control panel.

    See if you can find alternative software.

    Turn off Windows driver verifier.

    Enable and Disable Driver Verifier in Windows 10 | Tutorials

    Please open a support ticket with Intel.

    The logs continue to display the corrected hardware errors:

    Code:
    Event[5766]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2019-01-19T17:46:13.537
      Event ID: 17
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: RogersLaptop
      Description: 
    A corrected hardware error has occurred.
    
    Component: PCI Express Root Port
    Error Source: Advanced Error Reporting (PCI Express)
    
    Bus:Device:Function: 0x0:0x1C:0x0
    Vendor ID:Device ID: 0x8086:0x9D13
    Class Code: 0x30400
    
    The details view of this entry contains further information.

    Code:
    Event[2116]:
      Log Name: System
      Source: Netwtw04
      Date: 2019-01-10T19:51:14.188
      Event ID: 5010
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-T6DLH1M
      Description: 
    Intel(R) Dual Band Wireless-AC 7265 : The network adapter has returned an invalid value to the driver.
    
    Event[2117]:
      Log Name: System
      Source: Netwtw04
      Date: 2019-01-10T19:51:14.206
      Event ID: 5000
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-T6DLH1M
      Description: 
    Intel(R) Dual Band Wireless-AC 7265 : Has encountered a conflict in resources and could not load.
    
    Event[2118]:
      Log Name: System
      Source: Netwtw04
      Date: 2019-01-10T19:51:14.206
      Event ID: 5002
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-T6DLH1M
      Description: 
    Intel(R) Dual Band Wireless-AC 7265 : Has determined that the network adapter is not functioning properly.
    
    Event[2119]:
      Log Name: System
      Source: Netwtw04
      Date: 2019-01-10T19:51:14.206
      Event ID: 5002
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-T6DLH1M
      Description: 
    Intel(R) Dual Band Wireless-AC 7265 : Has determined that the network adapter is not functioning properly.
    
    Event[2120]:
      Log Name: System
      Source: Netwtw04
      Date: 2019-01-10T19:51:14.206
      Event ID: 5002
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-T6DLH1M
      Description: 
    Intel(R) Dual Band Wireless-AC 7265 : Has determined that the network adapter is not functioning properly.
    
    Event[2121]:
      Log Name: System
      Source: Netwtw04
      Date: 2019-01-10T19:51:14.206
      Event ID: 5002
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-T6DLH1M
      Description: 
    Intel(R) Dual Band Wireless-AC 7265 : Has determined that the network adapter is not functioning properly.
    
    Event[2122]:
      Log Name: System
      Source: Netwtw04
      Date: 2019-01-10T19:51:14.206
      Event ID: 5002
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-T6DLH1M
      Description: 
    Intel(R) Dual Band Wireless-AC 7265 : Has determined that the network adapter is not functioning properly.
    
    Event[2123]:
      Log Name: System
      Source: Netwtw04
      Date: 2019-01-10T19:51:14.206
      Event ID: 5002
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-T6DLH1M
      Description: 
    Intel(R) Dual Band Wireless-AC 7265 : Has determined that the network adapter is not functioning properly.
    
    Event[2124]:
      Log Name: System
      Source: Netwtw04
      Date: 2019-01-10T19:51:14.206
      Event ID: 5002
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-T6DLH1M
      Description: 
    Intel(R) Dual Band Wireless-AC 7265 : Has determined that the network adapter is not functioning properly.
    
    Event[2125]:
      Log Name: System
      Source: Netwtw04
      Date: 2019-01-10T19:51:14.206
      Event ID: 5002
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-T6DLH1M
      Description: 
    Intel(R) Dual Band Wireless-AC 7265 : Has determined that the network adapter is not functioning properly.
    
    Event[2126]:
      Log Name: System
      Source: Netwtw04
      Date: 2019-01-10T19:51:14.206
      Event ID: 5002
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-T6DLH1M
      Description: 
    Intel(R) Dual Band Wireless-AC 7265 : Has determined that the network adapter is not functioning properly.
    
    Event[2127]:
      Log Name: System
      Source: Netwtw04
      Date: 2019-01-10T19:51:14.206
      Event ID: 5002
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-T6DLH1M
      Description: 
    Intel(R) Dual Band Wireless-AC 7265 : Has determined that the network adapter is not functioning properly.
    
    Event[2128]:
      Log Name: System
      Source: Netwtw04
      Date: 2019-01-10T19:51:14.206
      Event ID: 5002
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-T6DLH1M
      Description: 
    Intel(R) Dual Band Wireless-AC 7265 : Has determined that the network adapter is not functioning properly.
    
    Event[2129]:
      Log Name: System
      Source: Netwtw04
      Date: 2019-01-10T19:51:14.206
      Event ID: 5002
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-T6DLH1M
      Description: 
    Intel(R) Dual Band Wireless-AC 7265 : Has determined that the network adapter is not functioning properly.
    
    Event[2130]:
      Log Name: System
      Source: Netwtw04
      Date: 2019-01-10T19:51:14.206
      Event ID: 5002
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-T6DLH1M
      Description: 
    Intel(R) Dual Band Wireless-AC 7265 : Has determined that the network adapter is not functioning properly.
    
    Event[2131]:
      Log Name: System
      Source: Netwtw04
      Date: 2019-01-10T19:51:14.206
      Event ID: 5002
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-T6DLH1M
      Description: 
    Intel(R) Dual Band Wireless-AC 7265 : Has determined that the network adapter is not functioning properly.
    
    Event[2132]:
      Log Name: System
      Source: Netwtw04
      Date: 2019-01-10T19:51:14.206
      Event ID: 5002
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-T6DLH1M
      Description: 
    Intel(R) Dual Band Wireless-AC 7265 : Has determined that the network adapter is not functioning properly.
    
    Event[2133]:
      Log Name: System
      Source: Netwtw04
      Date: 2019-01-10T19:51:14.206
      Event ID: 5002
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-T6DLH1M
      Description: 
    Intel(R) Dual Band Wireless-AC 7265 : Has determined that the network adapter is not functioning properly.
    
    Event[2134]:
      Log Name: System
      Source: Netwtw04
      Date: 2019-01-10T19:51:14.206
      Event ID: 5002
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-T6DLH1M
      Description: 
    Intel(R) Dual Band Wireless-AC 7265 : Has determined that the network adapter is not functioning properly.
    
    Event[2135]:
      Log Name: System
      Source: Netwtw04
      Date: 2019-01-10T19:51:14.206
      Event ID: 5002
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-T6DLH1M
      Description: 
    Intel(R) Dual Band Wireless-AC 7265 : Has determined that the network adapter is not functioning properly.
    
    Event[2136]:
      Log Name: System
      Source: Netwtw04
      Date: 2019-01-10T19:51:14.206
      Event ID: 5002
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-T6DLH1M
      Description: 
    Intel(R) Dual Band Wireless-AC 7265 : Has determined that the network adapter is not functioning properly.
    
    Event[2137]:
      Log Name: System
      Source: Netwtw04
      Date: 2019-01-10T19:51:14.206
      Event ID: 5002
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-T6DLH1M
      Description: 
    Intel(R) Dual Band Wireless-AC 7265 : Has determined that the network adapter is not functioning properly.
    
    Event[2138]:
      Log Name: System
      Source: Netwtw04
      Date: 2019-01-10T19:51:14.206
      Event ID: 5002
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-T6DLH1M
      Description: 
    Intel(R) Dual Band Wireless-AC 7265 : Has determined that the network adapter is not functioning properly.
    
    Event[2139]:
      Log Name: System
      Source: Netwtw04
      Date: 2019-01-10T19:51:14.206
      Event ID: 5002
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-T6DLH1M
      Description: 
    Intel(R) Dual Band Wireless-AC 7265 : Has determined that the network adapter is not functioning properly.
    
    Event[2140]:
      Log Name: System
      Source: Netwtw04
      Date: 2019-01-10T19:51:14.206
      Event ID: 5002
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-T6DLH1M
      Description: 
    Intel(R) Dual Band Wireless-AC 7265 : Has determined that the network adapter is not functioning properly.
    
    Event[2141]:
      Log Name: System
      Source: Netwtw04
      Date: 2019-01-10T19:51:14.206
      Event ID: 5002
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-T6DLH1M
      Description: 
    Intel(R) Dual Band Wireless-AC 7265 : Has determined that the network adapter is not functioning properly.
    
    Event[2142]:
      Log Name: System
      Source: Netwtw04
      Date: 2019-01-10T19:51:14.206
      Event ID: 5002
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-T6DLH1M
      Description: 
    Intel(R) Dual Band Wireless-AC 7265 : Has determined that the network adapter is not functioning properly.
    
    Event[2143]:
      Log Name: System
      Source: Netwtw04
      Date: 2019-01-10T19:51:14.206
      Event ID: 5002
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-T6DLH1M
      Description: 
    Intel(R) Dual Band Wireless-AC 7265 : Has determined that the network adapter is not functioning properly.
    
    Event[2144]:
      Log Name: System
      Source: Netwtw04
      Date: 2019-01-10T19:51:14.206
      Event ID: 5002
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-T6DLH1M
      Description: 
    Intel(R) Dual Band Wireless-AC 7265 : Has determined that the network adapter is not functioning properly.
    
    Event[2145]:
      Log Name: System
      Source: Netwtw04
      Date: 2019-01-10T19:51:14.206
      Event ID: 5002
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-T6DLH1M
      Description: 
    Intel(R) Dual Band Wireless-AC 7265 : Has determined that the network adapter is not functioning properly.
    
    Event[2146]:
      Log Name: System
      Source: Netwtw04
      Date: 2019-01-10T19:51:14.206
      Event ID: 5002
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-T6DLH1M
      Description: 
    Intel(R) Dual Band Wireless-AC 7265 : Has determined that the network adapter is not functioning properly.
    
    Event[2147]:
      Log Name: System
      Source: Netwtw04
      Date: 2019-01-10T19:51:14.206
      Event ID: 5002
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-T6DLH1M
      Description: 
    Intel(R) Dual Band Wireless-AC 7265 : Has determined that the network adapter is not functioning properly.
    
    Event[2148]:
      Log Name: System
      Source: Netwtw04
      Date: 2019-01-10T19:51:14.206
      Event ID: 5002
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-T6DLH1M
      Description: 
    Intel(R) Dual Band Wireless-AC 7265 : Has determined that the network adapter is not functioning properly.
    
    Event[2149]:
      Log Name: System
      Source: Netwtw04
      Date: 2019-01-10T19:51:14.206
      Event ID: 5002
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-T6DLH1M
      Description: 
    Intel(R) Dual Band Wireless-AC 7265 : Has determined that the network adapter is not functioning properly.
    
    Event[2150]:
      Log Name: System
      Source: Netwtw04
      Date: 2019-01-10T19:51:14.206
      Event ID: 5002
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-T6DLH1M
      Description: 
    Intel(R) Dual Band Wireless-AC 7265 : Has determined that the network adapter is not functioning properly.
    
    Event[2151]:
      Log Name: System
      Source: Netwtw04
      Date: 2019-01-10T19:51:14.206
      Event ID: 5002
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-T6DLH1M
      Description: 
    Intel(R) Dual Band Wireless-AC 7265 : Has determined that the network adapter is not functioning properly.
    
    Event[2152]:
      Log Name: System
      Source: Netwtw04
      Date: 2019-01-10T19:51:14.206
      Event ID: 5002
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-T6DLH1M
      Description: 
    Intel(R) Dual Band Wireless-AC 7265 : Has determined that the network adapter is not functioning properly.
    
    Event[2153]:
      Log Name: System
      Source: Netwtw04
      Date: 2019-01-10T19:51:14.206
      Event ID: 5002
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-T6DLH1M
      Description: 
    Intel(R) Dual Band Wireless-AC 7265 : Has determined that the network adapter is not functioning properly.
    
    Event[2154]:
      Log Name: System
      Source: Netwtw04
      Date: 2019-01-10T19:51:14.206
      Event ID: 5002
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-T6DLH1M
      Description: 
    Intel(R) Dual Band Wireless-AC 7265 : Has determined that the network adapter is not functioning properly.
    
    Event[2155]:
      Log Name: System
      Source: Netwtw04
      Date: 2019-01-10T19:51:14.206
      Event ID: 5002
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-T6DLH1M
      Description: 
    Intel(R) Dual Band Wireless-AC 7265 : Has determined that the network adapter is not functioning properly.
    
    Event[2156]:
      Log Name: System
      Source: Netwtw04
      Date: 2019-01-10T19:51:14.206
      Event ID: 5002
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-T6DLH1M
      Description: 
    Intel(R) Dual Band Wireless-AC 7265 : Has determined that the network adapter is not functioning properly.
    
    Event[2157]:
      Log Name: System
      Source: Netwtw04
      Date: 2019-01-10T19:51:14.206
      Event ID: 5002
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-T6DLH1M
      Description: 
    Intel(R) Dual Band Wireless-AC 7265 : Has determined that the network adapter is not functioning properly.
    
    Event[2158]:
      Log Name: System
      Source: Netwtw04
      Date: 2019-01-10T19:51:14.206
      Event ID: 5002
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-T6DLH1M
      Description: 
    Intel(R) Dual Band Wireless-AC 7265 : Has determined that the network adapter is not functioning properly.
    
    Event[2159]:
      Log Name: System
      Source: Netwtw04
      Date: 2019-01-10T19:51:14.206
      Event ID: 5002
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-T6DLH1M
      Description: 
    Intel(R) Dual Band Wireless-AC 7265 : Has determined that the network adapter is not functioning properly.
    
    Event[2160]:
      Log Name: System
      Source: Netwtw04
      Date: 2019-01-10T19:51:14.206
      Event ID: 5002
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-T6DLH1M
      Description: 
    Intel(R) Dual Band Wireless-AC 7265 : Has determined that the network adapter is not functioning properly.
    
    Event[2161]:
      Log Name: System
      Source: Netwtw04
      Date: 2019-01-10T19:51:14.207
      Event ID: 5005
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-T6DLH1M
      Description: 
    Intel(R) Dual Band Wireless-AC 7265 : Has encountered an internal error and has failed.
    
    Event[2162]:
      Log Name: System
      Source: Netwtw04
      Date: 2019-01-10T19:51:14.207
      Event ID: 5005
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-T6DLH1M
      Description: 
    Intel(R) Dual Band Wireless-AC 7265 : Has encountered an internal error and has failed.
      My Computer


  2. Posts : 273
    Windows 10 Home 1909 18363.900
    Thread Starter
       #132

    Do you think there is any chance that one of the 3 drivers identified by Intel's Driver Assistant woud fix that problem?

    PC Freezing for short periods -> DistributedCOM Error?-image.png
      My Computer


  3. Posts : 38,371
    windows 10 professional version 1607 build 14393.969 64 bit
       #133

    Please update all drivers using the HP website (HP support assistant or HP softpaq download manager)
    Then use the Intel update software.

    It is unlikely that any driver will fix the problem as drivers and testing drivers has already been performed.

    Contacting Intel will be useful as they can comment on any additional troubleshooting steps.

    Run the Intel System Support Utility:

    Download Intel® System Support Utility for Windows*

    Open a support ticket with Intel and upload the results of the ISSU
      My Computer


  4. Posts : 273
    Windows 10 Home 1909 18363.900
    Thread Starter
       #134

    I'm trying to open an Intel support ticket. I ran the SSU, and selected the option to submit to Intel. But when I click that it takes me to the site, and I created an account, but it does not appear to be submitting the SSU file.

    It wants me to identify my component. So here's a couple options it shows:

    If I select "I dont' know", it gives me this, which offers for me to run SSU and check the list:

    PC Freezing for short periods -> DistributedCOM Error?-image.png

    So I tried Select from list, and get this:

    PC Freezing for short periods -> DistributedCOM Error?-image.png

    If I select identify by part number of serial number, I get this:

    PC Freezing for short periods -> DistributedCOM Error?-image.png

    I"m not sure how I should proceed.
      My Computer


  5. Posts : 38,371
    windows 10 professional version 1607 build 14393.969 64 bit
       #135

    It can be challenging to contact Intel but they have methods via email and telephone.

    Once you have a usable email address you can then submit the SSU (perform all of the updates first)

    Contact Intel Support
    Contact Intel
      My Computer


  6. Posts : 273
    Windows 10 Home 1909 18363.900
    Thread Starter
       #136

    Ok.

    Unless you decided I should do the drivers from the Intel site, all updates are current.
      My Computer


  7. Posts : 38,371
    windows 10 professional version 1607 build 14393.969 64 bit
       #137

    Please perform all updates from HP and component websites: Intel and Windows updates.

    Then run the Intel software.

    When you have the optimal email then submit the corrected hardware error and the Intel software results.
      My Computer


  8. Posts : 273
    Windows 10 Home 1909 18363.900
    Thread Starter
       #138

    Intel Communications

    I had some communications with Intel. They had me do a clean boot and see if it continues. It did.

    Below is the final post, after I had commented my concern that the "...corrected hardware error" may indicate a hardware error, and that after multiple checks of driver sources, I am up to date:

    Receiving these error messages usually does not mean that a component is faulty. Most of the times they suggest that there are driver/OS or system conflicts. Even though you are running the latest Windows* build (RS5), we recommend checking Windows* Updates, scan and apply all of them if available.

    You can also go into Windows* Device Manager and look for error codes.

    If applying the latest driver/OS updates does not alleviate this problem, you can also perform a clean boot. In that way, you can determine if 3rd party applications are causing these issues.

    How to perform a clean boot in Windows
    https://support.microsoft.com/en-us/...oot-in-windows

    NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

    I hope you find this information helpful.

    Wanner G.
    Intel Customer Support Technician
    Under Contract to Intel Corporation
    I've been checking 2-3 times a day for any updates from the various sources you have had me use, in particular Windows Update, HP Support Assistant, and Intel'd Driver utility. I also did browse the Device Device Manager, found nothing with !.

    Yesterday when I did a Windows Update, it did install January 22, 2019KB4476976 (OS Build 17763.292),

    This morning when I got up the computer had apparently booted from sleep during the night, was at a dark screen that would not come on. A click of the power button turned the unit off immediately. Below are results:

    PC Freezing for short periods -> DistributedCOM Error?-image.png
    PC Freezing for short periods -> DistributedCOM Error?-image.png
    PC Freezing for short periods -> DistributedCOM Error?-image.png

    Link to Memory.dmp-> LINK

    Link to Logger files-> LINK

    In the meantime I'm going to do some Google seraches on the errors. I have about decided to call HP again on same problem ticket and see what they think. It pretty much seems I'm not going to succeed in resolving the continuing error. (JFYI...I checked my 2 10 year old PCs I built back then and they are doing great. Interesting).
      My Computer


  9. Posts : 273
    Windows 10 Home 1909 18363.900
    Thread Starter
       #139

    Below are some files from the error today that I brought up from one of the error reports pasted above:

    Sysdata.zip-> LINK

    I'm not sure if they are in the links above.

    If I come up with more from the other
      My Computer


  10. Posts : 38,371
    windows 10 professional version 1607 build 14393.969 64 bit
       #140

    In the latest BSOD there were multiple drivers present at the time of the crash.
    The computer was sent to HP and they reported that they replaced the operating system.
    When the operating system is replaced all new drivers are installed.
    There should not be BSOD after a clean install.
    There should not be a software conflict after clean install until software are installed.

    So for this latest BSOD > make a backup image > perform a clean install > install all new HP drivers from the HP website > do not install any software/applications > evaluate the computer for two weeks or more only having performed a clean install > if there are no corrected hardware errors and no BSOD then you are set > if there are event viewer entries displaying corrected hardware errors or BSOD > contact HP to see if they would be willing to provide a return merchandise authorization

    Clean Install Windows 10 | Tutorials
    Download Windows 10
    Download Windows 10 ISO File | Tutorials

    If you are unable to test the computer for two weeks without any software or applications then you can replace the drivers involved in the crash and if there are any new BSOD post the beta log collector and memory dump.


    HP ENVY x360 - 15-aq292cl - Driver Downloads | HP® Customer Support


    These were the drivers seen in the latest BSOD:

    Bugcheck code 0000009F

    Debug session time: Fri Jan 25 22:25:15.575 2019 (UTC - 6:00)


    igdkmd64.sys Wed Apr 25 19:08:56 2018 (5AE11898)
    iaStorAC.sys Mon Dec 3 15:21:08 2018 (5C059E44)
    IntcDAud.sys Fri Apr 6 11:12:58 2018 (5AC79C8A)
    ibtusb.sys Wed Nov 21 04:15:22 2018 (5BF5303A)

    Code:
    ibtusb.sys
    Intel(R) Wireless Bluetooth(R) Filter Driver
    https://downloadcenter.intel.com/default.aspx?iid=gg_support-EN_01+home_downloadctr
    
    
    IntcDAud.sys
    Intel Graphics Media Accelerator HD Driver
    http://downloadcenter.intel.com/
    
    
    iastorac.sys
    Intel RST (Rapid Storage Technology) driver
    OEM or http://downloadcenter.intel.com/Default.aspx
    
    
    igdkmd64.sys
    Intel Graphics driver
    http://downloadcenter.intel.com/Default.aspx


    Code:
    Name	Intel(R) UHD Graphics 620
    PNP Device ID	PCI\VEN_8086&DEV_5917&SUBSYS_8420103C&REV_07\3&11583659&1&10
    Adapter Type	Intel(R) UHD Graphics Family, Intel Corporation compatible
    Adapter Description	Intel(R) UHD Graphics 620
    Adapter RAM	1.00 GB (1,073,741,824 bytes)
    Installed Drivers	C:\WINDOWS\System32\DriverStore\FileRepository\ki127756.inf_amd64_cd9f19051b5853c8\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki127756.inf_amd64_cd9f19051b5853c8\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki127756.inf_amd64_cd9f19051b5853c8\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki127756.inf_amd64_cd9f19051b5853c8\igd12umd64.dll
    Driver Version	24.20.100.6025
    INF File	oem43.inf (iKBLD_w10_DS section)
    Color Planes	Not Available
    Color Table Entries	4294967296
    Resolution	1920 x 1080 x 60 hertz
    Bits/Pixel	32
    Memory Address	0xB0000000-0xB0FFFFFF
    Memory Address	0xA0000000-0xAFFFFFFF
    I/O Port	0x00003000-0x0000303F
    IRQ Channel	IRQ 4294967289
    Driver	c:\windows\system32\driverstore\filerepository\ki127756.inf_amd64_cd9f19051b5853c8\igdkmd64.sys (24.20.100.6025, 12.51 MB (13,121,000 bytes), 5/8/2018 3:35 PM)
    Code:
    igfx	igfx	c:\windows\system32\driverstore\filerepository\ki127756.inf_amd64_cd9f19051b5853c8\igdkmd64.sys	Kernel Driver	No	Manual	Stopped	OK	Ignore	No	No
    Code:
    Name	Intel(R) 6th Generation Core Processor Family Platform I/O SATA AHCI Controller
    Manufacturer	Intel Corporation
    Status	OK
    PNP Device ID	PCI\VEN_8086&DEV_9D03&SUBSYS_8420103C&REV_21\3&11583659&1&B8
    Memory Address	0xB1230000-0xB1231FFF
    Memory Address	0xB1239000-0xB12390FF
    I/O Port	0x00003080-0x00003087
    I/O Port	0x00003088-0x0000308B
    I/O Port	0x00003060-0x0000307F
    Memory Address	0xB1237000-0xB12377FF
    IRQ Channel	IRQ 4294967292
    Driver	c:\windows\system32\drivers\iastorac.sys (16.8.0.1000, 1.04 MB (1,094,792 bytes), 12/6/2018 4:48 PM)
    Code:
    iastorac	Intel(R) Chipset SATA/PCIe RST Premium Controller	c:\windows\system32\drivers\iastorac.sys	Kernel Driver	Yes	Boot	Running	OK	Normal	No	Yes
    Code:
    Name	Intel(R) Display Audio
    Manufacturer	Intel(R) Corporation
    Status	OK
    PNP Device ID	INTELAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&4D59C32&0&0201
    Driver	c:\windows\system32\drivers\intcdaud.sys (10.25.0.5, 611.02 KB (625,688 bytes), 4/25/2018 2:23 PM)
    Code:
    intcdaud	Intel(R) Display Audio	c:\windows\system32\drivers\intcdaud.sys	Kernel Driver	No	Manual	Stopped	OK	Normal	No	No
    Code:
    ibtusb	Intel(R) Wireless Bluetooth(R)	c:\windows\system32\drivers\ibtusb.sys	Kernel Driver	No	Manual	Stopped	OK	Normal	No	No
    Code:
    Event[8606]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2019-01-25T23:23:16.588
      Event ID: 17
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: RogersLaptop
      Description: 
    A corrected hardware error has occurred.
    
    Component: PCI Express Root Port
    Error Source: Advanced Error Reporting (PCI Express)
    
    Bus:Device:Function: 0x0:0x1C:0x0
    Vendor ID:Device ID: 0x8086:0x9D13
    Class Code: 0x30400
    
    The details view of this entry contains further information.
    Last edited by zbook; 26 Jan 2019 at 13:39.
      My Computer


 
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