PC Freezing for short periods -> DistributedCOM Error?

Page 10 of 15 FirstFirst ... 89101112 ... LastLast

  1. Posts : 273
    Windows 10 Home 1909 18363.900
    Thread Starter
       #91

    OK. I am doing a full image backup again of both my C: and D: drives. When I started this episode, I did a backup of C: drive to the D: drive. (I should probably delete that from D:, as it will be backed up again over my network to the drive I'm backing up to now...but I'm going to let it).

    I will include your Code quote of this:

    Event[12319]: Log Name: System
    Source: Microsoft-Windows-WHEA-Logger
    Date: 2018-12-30T12:30:10.715
    Event ID: 17
    Task: N/A
    Level: Warning
    Opcode: Info
    Keyword: N/A
    User: S-1-5-19
    User Name: NT AUTHORITY\LOCAL SERVICE
    Computer: Rogers-Laptop
    Description:
    A corrected hardware error has occurred.

    Component: PCI Express Root Port
    Error Source: Advanced Error Reporting (PCI Express)

    Busevice:Function: 0x0:0x1C:0x0
    Vendor IDevice ID: 0x8086:0x9D13
    Class Code: 0x30400

    The details view of this entry contains further information.
    As well as ask them to troubleshoot crashes related to: HPCommRecovery.exe. Question for you: Can I reference where they would find info about that happening on this system that they could access? Would that be tell them to analyze the memory.dmp, or a specific log? I'd like to give them as much helpful information as I can so that they are successful.

      My Computer


  2. Posts : 38,357
    windows 10 professional version 1607 build 14393.969 64 bit
       #92

    In post #1 and #7 the images displayed yellow triangles.
    When expanded they were WHEA corrected hardware errors.

    The uncorrected WHEA hardware errors cause BSOD.

    There is something that is causing repetitive hardware problems which are being corrected.

    All of the drivers were troubleshooted.
    The corrected errors did not disappear.

    The computer is under warranty.

    So they need to work up the event viewer findings.

    Corrected hardware errors can remain in the event viewer for long periods of time.

    When and if they turn into uncorrected hardware errors they repetitively produce BSOD.

    So it is best to address these now while the computer is under warranty.

    Each hardware component can be identified.
    The information was entered into the latest post.

    There was a vendor ID and Device ID.
    This indicates the hardware component.

    See the bottom of post # 90.
    PCI Express Root Port

    If it were not under warranty you could contact Intel free support.
      My Computer


  3. Posts : 273
    Windows 10 Home 1909 18363.900
    Thread Starter
       #93

    Thanks. I've already contacted them and have info to send it in.
      My Computer


  4. Posts : 38,357
    windows 10 professional version 1607 build 14393.969 64 bit
       #94

    Please update the thread with any pertinent communications.
    You are welcome.
    Glad to help.


    In the left lower corner search type reliability > open the reliability control panel
    Post an image into the thread.

    This is easier method to follow problems in the computer.
      My Computer


  5. Posts : 38,357
    windows 10 professional version 1607 build 14393.969 64 bit
       #95

    This is information on WHEA corrected and uncorrected errors so that you have information when communicating with HP.

    Hardware Errors and Error Sources - Windows drivers | Microsoft Docs
      My Computer


  6. Posts : 273
    Windows 10 Home 1909 18363.900
    Thread Starter
       #96

    I'll check out your link.

    That reliability tool is very interesting.

    I will post back how it goes with HP.

    PC Freezing for short periods -> DistributedCOM Error?-image.png
      My Computer


  7. Posts : 38,357
    windows 10 professional version 1607 build 14393.969 64 bit
       #97
      My Computer


  8. Posts : 273
    Windows 10 Home 1909 18363.900
    Thread Starter
       #98

    Code:
    Event[12319]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2018-12-30T12:30:10.715
      Event ID: 17
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: Rogers-Laptop
      Description: 
    A corrected hardware error has occurred.
    
    Component: PCI Express Root Port
    Error Source: Advanced Error Reporting (PCI Express)
    
    Bus:Device:Function: 0x0:0x1C:0x0
    Vendor ID:Device ID: 0x8086:0x9D13
    Class Code: 0x30400
    
    The details view of this entry contains further information.
    Open a support ticket with HP

    Also ask them to troubleshoot:
    crashes related to: HPCommRecovery.exe



    Code:
    Memory Address 0xB1100000-0xB11FFFFF    Mobile 6th/7th Generation Intel(R) Processor Family I/O PCI Express Root Port #4 - 9D13


    Code:
    IRQ 4294967294    Mobile 6th/7th Generation Intel(R) Processor Family I/O PCI Express Root Port #4 - 9D13    OK

    Code:
    0xB1100000-0xB11FFFFF    Mobile 6th/7th Generation Intel(R) Processor Family I/O PCI Express Root Port #4 - 9D13    OK

    On the info quoted above, I am including the large box above in my communication to HP. Are the 3 lower code quotes pertinent and relevant for me to include?
      My Computer


  9. Posts : 38,357
    windows 10 professional version 1607 build 14393.969 64 bit
       #99

    The Vendor ID and Device ID identify the Hardware component reported in the earlier post.
      My Computer


  10. Posts : 273
    Windows 10 Home 1909 18363.900
    Thread Starter
       #100

    I got the PC back form HP today. As I expected would happen all they did was reinstall Windows, at 1809. I believe it was at 1709. I'm thinking I had read about a lot of problems in the 18 builds, and had set something so it wouldn't update to that.

    So, I'm sitting here debating two options:

    1. Spend all the time required to install all the stuff I had on the system, item by item, and see how it goes.
    2. Backup this fresh install, then restore the previous setup from mly backup before sending it in, and see if I can get it to 1809.

    FYI...I have an old PC that I just use to store stuff, and it is at 1709. I don't think I set anything to keep it from updating, but can't say for sure. When I try to update it, I get "Feature update to Windows 10, version 1803 - Error 0x80070057". I see I've been getting that error on earlier builds too.

    I just checked the typical settings for stopping that, and all seems to be OK. But who knows if I found something strange that required edit of registry. I'm thinking that it isn't compatible...it is 10 years old.

    But the immediate issues what to do with this HP I just got back. What are your thoughts?
      My Computer


 
Page 10 of 15 FirstFirst ... 89101112 ... LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 23:50.
Find Us




Windows 10 Forums