PC hardfreezes on idling mouse, already tried clean install.

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  1. Posts : 5
    Windows 10
       #1

    PC hardfreezes on idling mouse, already tried clean install.


    My computer has had this issue for a while now, to where it is actively preventing me from using the device. Whenever the mouse goes idle for a short time, the system hard freezes, and requires me to manually reboot it. I'm an absolute technology noob, and any help is much appreciated.
      My Computer


  2. Posts : 723
    win10 home
       #2

    Go to Device manager and check the entry for 'mice etc.' to see if there are any indications-----a yellow exclamation mark.If there are,then right click and select 'properties' and go through the options.
    Also check 'Reliability History' for any entries and if so,then use the info to search for a possible solution.often a driver replacement.
      My Computer

  3. spunk's Avatar
    Posts : 2,843
    Windows 10 Pro 64 Bit 20H2
       #3

    What is the Make and Model# of your computer/motherboard?
    Where are you plugging the mouse into? Be sure you are plugging it into the Back USB port and not the front or thru a USB Hub. As these ports are weaker.Also not the Blue USB 3.0 port, Mice work best plugged into the Black USB 2.0 ports.
    As stated, check in the Device Manager to see if there are yellow flags, meaning you need a driver.
    Go to your Manufacturers support/download drivers site, find your model# then choose your version of Windows (ie) 32bit, or 64bit and download the Chipset Driver, updates your USB drivers. You can also Press the Win Key+X and chooseCommand Prompt (Admin) orPowerShell (Admin) and type
    SFC /scannow and press enter. This will replace any missing system files, including your USB ports.
    Have you tried a different USB Mouse?
      My Computer


  4. Posts : 5
    Windows 10
    Thread Starter
       #4

    spunk said:
    What is the Make and Model# of your computer/motherboard?
    Where are you plugging the mouse into? Be sure you are plugging it into the Back USB port and not the front or thru a USB Hub. As these ports are weaker.Also not the Blue USB 3.0 port, Mice work best plugged into the Black USB 2.0 ports.
    As stated, check in the Device Manager to see if there are yellow flags, meaning you need a driver.
    Go to your Manufacturers support/download drivers site, find your model# then choose your version of Windows (ie) 32bit, or 64bit and download the Chipset Driver, updates your USB drivers. You can also Press the Win Key+X and chooseCommand Prompt (Admin) orPowerShell (Admin) and type
    SFC /scannow and press enter. This will replace any missing system files, including your USB ports.
    Have you tried a different USB Mouse?
    Thanks for the help guys, but no luck. It's not an issue with my mouse, it's the computer. No yellow flags, and i doubt it's a driver issue. I think it may be hanging during the defragging process, because it worked fine for a while after completely factory resetting my pc, but am unsure how to find the bad file.
      My Computer


  5. Posts : 38,426
    windows 10 professional version 1607 build 14393.969 64 bit
       #5

    These are some trial and error steps:

    1) Place the computer in safe mode (safe mode, safe mode with networking, safe mode with command prompt)
    a) evaluate the performance (are there freezes, hangs, crashes)
    Boot into Safe Mode on Windows 10 | Tutorials

    2) If there are no freezes or hangs or crashes then place the computer in clean boot (the longer you can test in safe mode the more useful the findings)
    a) evaluate the performance (are there freezes, hangs, crashes)
    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts | Tutorials
      My Computer


  6. Posts : 5
    Windows 10
    Thread Starter
       #6

    zbook said:
    These are some trial and error steps:

    1) Place the computer in safe mode (safe mode, safe mode with networking, safe mode with command prompt)
    a) evaluate the performance (are there freezes, hangs, crashes)
    Boot into Safe Mode on Windows 10 | Tutorials

    2) If there are no freezes or hangs or crashes then place the computer in clean boot (the longer you can test in safe mode the more useful the findings)
    a) evaluate the performance (are there freezes, hangs, crashes)
    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts | Tutorials
    Hey, I'm currently running my pc in a clean boot. No hanging/crashing/failures in the safe mode NOR clean boot, so I'm really enthusiastic. The instructions on the second link were a bit unclear regarding where I should go. Would you mind explaining. I'm (as I said) currently writing this on a clean boot. Should I reenable all my stuff? Keep running clean boots forever? Please explain. Thanks so much for now, your help has already helped more than anything I've read in the past 3 months.
      My Computer


  7. Posts : 38,426
    windows 10 professional version 1607 build 14393.969 64 bit
       #7

    There are three general modes:
    normal
    selective
    clean

    The clean boot method turns off all non- microsoft services on boot.
    If it is stable then you want to determine which non-microsoft service may be causing the problems.

    So if there are 32 non-microsoft services you would then check 16 and see if there are freezes or hangs.
    If there are no freezes and hangs with the first group of 16 then you move the focus to the other group of 16.
    The group can then be split to 8 if there are no freezes or hangs.
    If there are freezes and hangs with the first group of 16 then you need to check the other group.
    What you keep looking for is the group that gives stability for a long period of time or a group that gives instability. The results are halved each time.
    Then you will narrow the numbers over time to the service that is causing the problems.
    Uninstallation of the service/software should confirm the problem.
    Then the software can be reinstalled to see whether there is or is not stability.


    Clean boot is similar to walking into a room with a light switch that is connected to 32 applicances and all appliances are off. Then you move to selective boot by turning on 16 applicances each time the switch is turned on. The aim is to use the selective boot (the number of appliances that will be on when the switch is flipped to rule in or rule out problems with the group). As a group is identifed as good or bad the group is then halved to test the smaller groups. Over time the problematic service or services is/are identified by the process of elimination.
      My Computer


  8. Posts : 5
    Windows 10
    Thread Starter
       #8

    zbook said:
    There are three general modes:
    normal
    selective
    clean

    The clean boot method turns off all non- microsoft services on boot.
    If it is stable then you want to determine which non-microsoft service may be causing the problems.

    So if there are 32 non-microsoft services you would then check 16 and see if there are freezes or hangs.
    If there are no freezes and hangs with the first group of 16 then you move the focus to the other group of 16.
    The group can then be split to 8 if there are no freezes or hangs.
    If there are freezes and hangs with the first group of 16 then you need to check the other group.
    What you keep looking for is the group that gives stability for a long period of time or a group that gives instability. The results are halved each time.
    Then you will narrow the numbers over time to the service that is causing the problems.
    Uninstallation of the service/software should confirm the problem.
    Then the software can be reinstalled to see whether there is or is not stability.


    Clean boot is similar to walking into a room with a light switch that is connected to 32 applicances and all appliances are off. Then you move to selective boot by turning on 16 applicances each time the switch is turned on. The aim is to use the selective boot (the number of appliances that will be on when the switch is flipped to rule in or rule out problems with the group). As a group is identifed as good or bad the group is then halved to test the smaller groups. Over time the problematic service or services is/are identified by the process of elimination.
    Final question, would there be any major downsides to just staying in, and subsequently always booting into, a clean boot until I can get a new pc.
      My Computer


  9. Posts : 38,426
    windows 10 professional version 1607 build 14393.969 64 bit
       #9

    Always using clean boot is fine.
    It should have the shortest boot time.
    Then each application is launched as needed.

    Typically the best option is to choose the top 3 applications that you almost always use and launch them on boot. This is a selective boot.
    That's a compromise.
    The boot will be slightly longer but the application will always be on.
    Make sure that the audio is working when in clean boot and you should be set.

    The clean boot should work over long periods.
    When you have the time you can troubleshoot.
      My Computer


  10. Posts : 5
    Windows 10
    Thread Starter
       #10

    zbook said:
    Always using clean boot is fine.
    It should have the shortest boot time.
    Then each application is launched as needed.

    Typically the best option is to choose the top 3 applications that you almost always use and launch them on boot. This is a selective boot.
    That's a compromise.
    The boot will be slightly longer but the application will always be on.
    Make sure that the audio is working when in clean boot and you should be set.

    The clean boot should work over long periods.
    When you have the time you can troubleshoot.
    Thanks a ton. I've turned Steam on so I could play Fallout and such, and it's been working, no issue. This thread was so amazingly helpful. Thanks guys, me AND my pc appreciate it!
      My Computer


 
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