ISSUES With 10


  1. Posts : 2
    10
       #1

    ISSUES With 10


    recent got 10, and yup ! sound keeps mute on its own, then it said sound resets on its own, pc crash when my antivirus updates! can anybody help me please
      My Computer


  2. Posts : 38,343
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    1) Update the specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums | Windows 10 Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)


    2) There are two log collectors: DM and BETA
    The BETA log collector will collect more use logs and at sometime will replace the DM log collector.
    The beta log collector link is on the lower half of this web page:
    BSOD - Posting Instructions - Windows 10 Forums
    https://www.tenforums.com/attachment...-v2-beta15.zip
    (extract > open)

    3) Was this an upgrade from 7 or 8 or a clean install?

    4) Open the website for the computer or motherboard manufacturer > support > enter the product or serial number or model > select the operating system > view drivers > post a URL or hyperlink into the thread

    5) List all of the antivirus AV and firewall software in use on the computer (always on and manual)

    6) Open administrative command prompt and type or copy and paste:
    7) sfc /scannow
    8) dism /online /cleanup-image /restorehealth
    9) chkdsk /scan
    10) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
      My Computer


  3. Posts : 2
    10
    Thread Starter
       #3

    i don't understand what ur saying KEEP IT SIMPLE!!!!!! OMG I Will never DO MICROSOFT EVER AGAIN
      My Computer


  4. Posts : 448
    Windows 10 Home
       #4

    DjXander said:
    recent got 10, and yup ! sound keeps mute on its own, then it said sound resets on its own, pc crash when my antivirus updates! can anybody help me please
    Uninstall the antivirus program, then reinstall. On the sound problem, right-click the speaker icon in the lower right corner and select "Troubleshoot sound problems".

    Ben
      My Computer

  5. dalchina's Avatar
    Posts : 29,884
    Win 10 Pro (1903)
       #5

    pc crash when my antivirus updates!
    This potentially indicates a significant problem, which could be either
    - a hardware problem
    - disk corruption

    Unfortunately you will need to do things that are unfamiliar to you. This will mean following technical instructions.

    If you feel uncomfortable about that, could I suggest you ask for help from a friend who is more familiar with such things?
      My Computers


 

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