Quick Assist support - timer for give asisstance set at 0


  1. Posts : 19
    win10 isider pro
       #1

    Quick Assist support - timer for give asisstance set at 0


    When i start quick support, the screen with "Share security code" timer was set to 1 second.

    After i removed and installed quick support through "Manage optional features", now when starting quicj support the part with screen with "Share security code" doesn't display code, and in "code expires" timer the time is set to 0:00:'00, and now i can't use quick support at all...
    How can i fix that problem?
      My Computer

  2. Ztruker's Avatar
    Posts : 13,505
    Windows 10 Pro X64 20H4 19042.746
       #2

    Do you mean Quick Assist? Are you getting or giving assistance?

    I've never used this. Whenever I need to connect to another computer to help someone I use Team Viewer.
      My Computers


  3. Posts : 19
    win10 isider pro
    Thread Starter
       #3

    Giving assistance
      My Computer

  4. Ztruker's Avatar
    Posts : 13,505
    Windows 10 Pro X64 20H4 19042.746
       #4

    Is this the screen you are talking about?

    Quick Assist support - timer for give asisstance set at 0-qa_seccode-100684901-large.idge.jpg

    Try repairing Quick Assist.

    1. Press Windows key + i to open Settings.
    2. On Settings, choose Apps & features.
    3. On the left pane, choose Programs and Features.
    4. Then, look for Quick Assist and click on it.
    5. Choose Advanced options, then Repair.



    You could try uninstalling and reinstalling Quick Assist again, see if that helps.
      My Computers


  5. Posts : 19
    win10 isider pro
    Thread Starter
       #5

    Yep tried it.. Didn't help
      My Computer

  6. Ztruker's Avatar
    Posts : 13,505
    Windows 10 Pro X64 20H4 19042.746
       #6

    Are you signed in with a Microsoft Account?

    You can reset your tablet, keeping all files? Bit drastic but may do the trick.
    Do you have any System Restore points from before this started happening? If you you could try restoring to that date and see if that fixes it.
      My Computers


  7. Posts : 19
    win10 isider pro
    Thread Starter
       #7

    No restore points, and it isn't a tablet but PC device
      My Computer


  8. Posts : 19
    win10 isider pro
    Thread Starter
       #8

    Thats the screen..timer is at 0:00:00, and code field is empty

    Ztruker said:
    Is this the screen you are talking about?

    Quick Assist support - timer for give asisstance set at 0-qa_seccode-100684901-large.idge.jpg

    Try repairing Quick Assist.

    1. Press Windows key + i to open Settings.
    2. On Settings, choose Apps & features.
    3. On the left pane, choose Programs and Features.
    4. Then, look for Quick Assist and click on it.
    5. Choose Advanced options, then Repair.



    You could try uninstalling and reinstalling Quick Assist again, see if that helps.
      My Computer


  9. Posts : 19
    win10 isider pro
    Thread Starter
       #9

    Also, there is nor repair option, i have only remove in opional features

    hreich said:
    Thats the screen..timer is at 0:00:00, and code field is empty
      My Computer

  10. Ztruker's Avatar
    Posts : 13,505
    Windows 10 Pro X64 20H4 19042.746
       #10

    I'm out of ideas, sorry. You could try removing uninstalling it and reinstalling it again or switching to a better program like TeamViewer, which you and the client would have to install.
      My Computers


 

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