Windows 10 freezes randomly

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  1. Grzegorz
    Posts : 35
    Win7, Win10
       New #471

    The WiFi card is "Intel Centrino Advanced-N 6205 WLAN module".
    As to the event viewer, the last problems listed are:

    Code:
    Level    Date and Time    Source    Event ID    Task Category
Warning    27.02.2016 22:44:52    e1iexpress    27    None    "Intel(R) 82579LM Gigabit Network Connection
 Network link is disconnected.
"
Error    27.02.2016 22:44:48    EventLog    6008    None    The previous system shutdown at 18:22:45 on ‎27.‎02.‎2016 was unexpected.
Critical    27.02.2016 22:44:45    Microsoft-Windows-Kernel-Power    41    (63)    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Warning    27.02.2016 18:22:49    e1iexpress    27    None    "Intel(R) 82579LM Gigabit Network Connection
 Network link is disconnected.
"
Error    27.02.2016 18:22:27    Service Control Manager    7031    None    The Sync Host_24907 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
Error    27.02.2016 18:22:27    Microsoft-Windows-DistributedCOM    10016    None    "The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID 
{D63B10C5-BB46-4990-A94F-E40B9D520160}
 and APPID 
{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}
 to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool."
Warning    27.02.2016 18:18:34    e1iexpress    27    None    "Intel(R) 82579LM Gigabit Network Connection
 Network link is disconnected.
"
Error    27.02.2016 18:18:18    Microsoft-Windows-DistributedCOM    10010    None    The server {9BA05972-F6A8-11CF-A442-00A0C90A8F39} did not register with DCOM within the required timeout.
Error    27.02.2016 18:18:12    Service Control Manager    7031    None    The Contact Data_25fe8 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
Error    27.02.2016 18:18:12    Service Control Manager    7031    None    The Sync Host_25fe8 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
Error    27.02.2016 18:18:12    Service Control Manager    7031    None    The User Data Access_25fe8 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
Error    27.02.2016 18:18:12    Service Control Manager    7031    None    The User Data Storage_25fe8 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
Error    27.02.2016 18:18:12    Microsoft-Windows-DistributedCOM    10016    None    "The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID 
{D63B10C5-BB46-4990-A94F-E40B9D520160}
 and APPID 
{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}
 to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool."
    Nothing here leads me to any reasonable conclusion, but maybe you find sth out... :|


    EDIT
    BIOS I already updated to the newest version possible. My laptop is HP 2570p, it is 2013 model formally not tested by HP to work with Win10 (so HP gives no d*mn).
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  3. lmaneke
    Posts : 564
    Windows 10 Pro x64 21H1
       New #472

    Just to add to this, I get those same errors on my system, and I do not have freezes.
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  4. Grzegorz
    Posts : 35
    Win7, Win10
       New #473

    That's what I thought - nothnig specific
    Just in case - this is the full list of issues in event log after a clean install (csv format):

    Code:
    Level,Date and Time,Source,Event ID,Task CategoryCritical,27.02.2016 22:44:45,Microsoft-Windows-Kernel-Power,41,(63),"The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."
Error,27.02.2016 18:18:12,Microsoft-Windows-DistributedCOM,10016,None,"The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID 
{D63B10C5-BB46-4990-A94F-E40B9D520160}
 and APPID 
{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}
 to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool."
Error,27.02.2016 18:18:12,Service Control Manager,7031,None,The Sync Host_25fe8 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
Error,27.02.2016 18:18:12,Service Control Manager,7031,None,The Contact Data_25fe8 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
Error,27.02.2016 18:14:01,Service Control Manager,7031,None,The Sync Host_8ae0c service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
Error,27.02.2016 18:14:01,Microsoft-Windows-DistributedCOM,10016,None,"The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID 
{D63B10C5-BB46-4990-A94F-E40B9D520160}
 and APPID 
{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}
 to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool."
Error,27.02.2016 18:04:42,Service Control Manager,7023,None,"The netprofm service terminated with the following error: 
The device is not ready."
Error,27.02.2016 18:07:49,Service Control Manager,7030,None,"The Printer Extensions and Notifications service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly."
Error,27.02.2016 18:22:27,Microsoft-Windows-DistributedCOM,10016,None,"The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID 
{D63B10C5-BB46-4990-A94F-E40B9D520160}
 and APPID 
{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}
 to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool."
Error,27.02.2016 18:22:27,Service Control Manager,7031,None,The Sync Host_24907 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
Error,27.02.2016 18:18:12,Service Control Manager,7031,None,The User Data Access_25fe8 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
Error,27.02.2016 22:44:48,EventLog,6008,None,The previous system shutdown at 18:22:45 on ‎27.‎02.‎2016 was unexpected.
Error,27.02.2016 18:18:18,Microsoft-Windows-DistributedCOM,10010,None,The server {9BA05972-F6A8-11CF-A442-00A0C90A8F39} did not register with DCOM within the required timeout.
Error,27.02.2016 18:18:12,Service Control Manager,7031,None,The User Data Storage_25fe8 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
Warning,27.02.2016 22:45:57,Microsoft-Windows-Kernel-Processor-Power,37,(7),The speed of processor 2 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report.
Warning,27.02.2016 22:45:57,Microsoft-Windows-Kernel-Processor-Power,37,(7),The speed of processor 1 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report.
Warning,27.02.2016 18:04:56,e1iexpress,27,None,"Intel(R) 82579LM Gigabit Network Connection
 Network link is disconnected.
"
Warning,27.02.2016 18:22:49,e1iexpress,27,None,"Intel(R) 82579LM Gigabit Network Connection
 Network link is disconnected.
"
Warning,27.02.2016 22:45:57,Microsoft-Windows-Kernel-Processor-Power,37,(7),The speed of processor 6 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report.
Warning,27.02.2016 22:45:57,Microsoft-Windows-Kernel-Processor-Power,37,(7),The speed of processor 3 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report.
Warning,27.02.2016 18:18:34,e1iexpress,27,None,"Intel(R) 82579LM Gigabit Network Connection
 Network link is disconnected.
"
Warning,27.02.2016 22:45:57,Microsoft-Windows-Kernel-Processor-Power,37,(7),The speed of processor 5 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report.
Warning,27.02.2016 22:45:57,Microsoft-Windows-Kernel-Processor-Power,37,(7),The speed of processor 4 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report.
Warning,27.02.2016 18:14:18,Microsoft-Windows-Kernel-PnP,219,(212),The driver \Driver\WudfRd failed to load for the device SWD\WPDBUSENUM\_??_USBSTOR#Disk&Ven_pqi&Prod_IntelligentStick&Rev_PMAP#13AA070527798396A171&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}.
Warning,27.02.2016 22:44:52,e1iexpress,27,None,"Intel(R) 82579LM Gigabit Network Connection
 Network link is disconnected.
"
Warning,27.02.2016 18:05:46,Microsoft-Windows-Kernel-PnP,219,(212),The driver \Driver\WudfRd failed to load for the device SWD\WPDBUSENUM\_??_USBSTOR#Disk&Ven_ADATA&Prod_USB_Flash_Drive&Rev_1100#25A0110580070049&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}.
Warning,27.02.2016 18:05:46,Microsoft-Windows-Time-Service,134,None,"NtpClient was unable to set a manual peer to use as a time source because of DNS resolution error on 'time.windows.com,0x9'. NtpClient will try again in 15 minutes and double the reattempt interval thereafter. The error was: No such host is known. (0x80072AF9)"
Warning,27.02.2016 18:14:23,e1iexpress,27,None,"Intel(R) 82579LM Gigabit Network Connection
 Network link is disconnected.
"
Warning,27.02.2016 18:05:43,e1iexpress,27,None,"Intel(R) 82579LM Gigabit Network Connection
 Network link is disconnected.
"
Warning,27.02.2016 22:45:57,Microsoft-Windows-Kernel-Processor-Power,37,(7),The speed of processor 7 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report.
Warning,27.02.2016 22:45:57,Microsoft-Windows-Kernel-Processor-Power,37,(7),The speed of processor 0 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report.
Warning,27.02.2016 18:05:47,Microsoft-Windows-Time-Service,134,None,"NtpClient was unable to set a manual peer to use as a time source because of DNS resolution error on 'time.windows.com,0x9'. NtpClient will try again in 15 minutes and double the reattempt interval thereafter. The error was: No such host is known. (0x80072AF9)"
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  6. JW0914
    Posts : 181
    Windows 10 Pro x64
       New #474

    Grzegorz said:
    The WiFi card is "Intel Centrino Advanced-N 6205 WLAN module".
    As to the event viewer, the last problems listed are:

    Code:
    Level    Date and Time    Source    Event ID    Task Category
Warning    27.02.2016 22:44:52    e1iexpress    27    None    "Intel(R) 82579LM Gigabit Network Connection
 Network link is disconnected.
"
Error    27.02.2016 22:44:48    EventLog    6008    None    The previous system shutdown at 18:22:45 on ‎27.‎02.‎2016 was unexpected.
Critical    27.02.2016 22:44:45    Microsoft-Windows-Kernel-Power    41    (63)    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Warning    27.02.2016 18:22:49    e1iexpress    27    None    "Intel(R) 82579LM Gigabit Network Connection
 Network link is disconnected.
"
Error    27.02.2016 18:22:27    Service Control Manager    7031    None    The Sync Host_24907 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
Error    27.02.2016 18:22:27    Microsoft-Windows-DistributedCOM    10016    None    "The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID 
{D63B10C5-BB46-4990-A94F-E40B9D520160}
 and APPID 
{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}
 to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool."
Warning    27.02.2016 18:18:34    e1iexpress    27    None    "Intel(R) 82579LM Gigabit Network Connection
 Network link is disconnected.
"
Error    27.02.2016 18:18:18    Microsoft-Windows-DistributedCOM    10010    None    The server {9BA05972-F6A8-11CF-A442-00A0C90A8F39} did not register with DCOM within the required timeout.
Error    27.02.2016 18:18:12    Service Control Manager    7031    None    The Contact Data_25fe8 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
Error    27.02.2016 18:18:12    Service Control Manager    7031    None    The Sync Host_25fe8 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
Error    27.02.2016 18:18:12    Service Control Manager    7031    None    The User Data Access_25fe8 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
Error    27.02.2016 18:18:12    Service Control Manager    7031    None    The User Data Storage_25fe8 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
Error    27.02.2016 18:18:12    Microsoft-Windows-DistributedCOM    10016    None    "The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID 
{D63B10C5-BB46-4990-A94F-E40B9D520160}
 and APPID 
{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}
 to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool."
    Nothing here leads me to any reasonable conclusion, but maybe you find sth out... :|
    Nothing jumps out at me that would cause hangs, however that's a very limited output. The Service Control Manager errors should be looked into to see whats causing those, as that's not normal (it wouldn't cause system hangs though, as far a I can determine from MSDN).

    What I would recommend is monitoring your PC and whenever it freezes, write down the exact time it starts and stops, then go through the event log and look at that time specifically. You're more likely than not going to have to do some in depth troubleshooting and research to discover what the issue is, as what you're experiencing has too many possible variables for the cause to be narrowed to a specific area. With that being said, it would probably be a good idea to discover whether or not the PC is freezing without installing any drivers, because if it does freeze without any specific system critical drivers installed, then it's either the motherboard needs a BIOS update, hardware failures (RAM, GPU), or unstable BIOS values for RAM/GPU.

    If the PC doesn't hang/freeze without any drivers installed after a day or so, then you'll have to install the drivers one by one, wait several hours in between installs, and see if it begins to hang/freeze after a specific driver is installed. Essentially, because Windows 10 is stable, the only two things that could be causing issues are hardware or hardware drivers. If you want to devote the time to do in depth troubleshooting, I would recommend installing the performance monitor included within the Windows 10 ADK, as it will allow you to essentially push a record button and it will record all user input and system activity. I've never used it before, but substantial documentation would be on TechNet that can walk you through how to utilize it. The saved output could then be gone through to determine what exactly it is that's causing your problems.
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  7. lmaneke
    Posts : 564
    Windows 10 Pro x64 21H1
       New #475

    And also to add, I looked at the specs online for your laptop. On the HP specs page, it says your wifi model is a Broadcom BCM943228HM4L, which it could be a different name.

    Yes I do agree with installing every driver one at a time and taking time in between to determine which driver may be the culprit.

    Good luck
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  8. JW0914
    Posts : 181
    Windows 10 Pro x64
       New #476

    lmaneke said:
    And also to add, I looked at the specs online for your laptop. On the HP specs page, it says your wifi model is a Broadcom BCM943228HM4L, which it could be a different name.

    Yes I do agree with installing every driver one at a time and taking time in between to determine which driver may be the culprit.

    Good luck
    If that is the wifi card installed, that's the issue and it needs to be disabled in device manager (preferably removing it from the motherboard).
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  9. Grzegorz
    Posts : 35
    Win7, Win10
       New #477

    Following the technical specs, there were 3 types of WiFi cards available in this model:
    �� Atheros WB225 1×1 802.11b/g/n Bluetooth Combo Adapter
    �� Broadcom 43228 802.11abgn 2×2 Wi-Fi Adapter
    �� Intel Centrino Advanced-N 6205 WLAN module
    What I see in my device manager is the third position....
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  10. lmaneke
    Posts : 564
    Windows 10 Pro x64 21H1
       New #478

    That must be for your particular system. You still could disable it and see what happens
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  12. Grzegorz
    Posts : 35
    Win7, Win10
       New #479

    Just ad'vocem - it just freezed again and I jumped to the EventLog right after rebooting. Actually, I noticed sth's wrong at 23:42 (local time) and restarted at 23:52. There are literary no (zero/null!) entries between 23:37 and 23:52... :-|
    I will perform a clean install again (10th time...), remove WiFi driver and see what happens. Although not many options to do with the system having nothing installed and no network - maybe Solitaire... ;-)
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  13. lmaneke
    Posts : 564
    Windows 10 Pro x64 21H1
       New #480

    Lol haha. Could always buy a USB wifi card. That's what I have for my desktop. Doesn't work great right now, but waiting for a Windows 10 certified driver. It works but frequently disconnects from the network. Worked fine on 8.1 lol
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