Windows 10: Windows 10 freezes randomly
Was the driver you were using for the wifi the Microsoft built in driver? Or was the driver from the hp site
Why do you have two WiFi cards? The Broadcom one needs to be disabled (preferably removed from the PC)., as that's your issue (I've said this several times today in my replies to your posts). Is the broadcom one a usb adapter, or...?
Again, Broadcom drivers for Windows 10 will cause instability, thus Broadcom cards need to be uninstalled from the PC's motherboard (at the very least disabled in device manager)
It wouldn't matter... Broadcom currently has no stable Windows 10 drivers for their WiFi cards. They offer Windows 10 drivers, but not a single wifi driver package for Windows 10 is able to be utilized without system instability.
JW0914 - either my english sucks or you don't really read what I write...
HP was selling several configurations of my laptop, mounting one out of 3 possible WiFi cards. As I mentioned, mine is NOT equipped with Broadcom WiFi, mine has "Intel Centrino Advanced-N 6205 " (~the third position on the list as in the previous post) on board.
Anyhow, as far as I realize, there does is a Broadcom device also on board in my laptop, which is the bluetooth module. But, I do not install any driver for it and it appears as unknown device in device manager...
I apologize, as I misread your last post. More likely than not, it's the bluetooth module, however in order to determine if it is or not, you'll need to physically uninstall it from the motherboard. Taking apart your laptop isn't difficult and if you haven't done so before, you should be able to find a video on youtube showing you how. The key point is to have patience and not force something apart, as if something doesn't come apart easily, most likely a screw was missed.
- The other main things to remember are to be gentle with the ribbon cable release tabs, ensure you reseat ribbon cables gently, but firmly, back in their receptacle (also ensuring the cable is level when it goes back in and not cocked to one side or the other), and lastly, once you've gotten all the screws removed from the bottom casing, lift it up by about an inch and look under it to see what ribbon cables you need to disconnect.
The system hangs could be any hardware item or driver package, however because broadcom drivers are known to cause instability, whether they're from Broadcom or packaged in generic form within Windows, it's the place I 'd recommend to start. The bluetooth module itself is probably quite small, maybe an inch and a half long by a half an inch wide.
- If uninstalling it solves your issue, and you'd like your laptop to have bluetooth functionality, the Intel 7260ac wifi card would be a great investment for ~$30 (it includes BT 4.0)
Bluetooth disconected - let's give it a try and see tomorrow...
By the way - allowed hardware is whitelisted in this laptop, so the only alternative is probably the Atheros WB225 combo Wifi+Bluetooth card, which was a factory option.
Last edited by Grzegorz; 28 Feb 2016 at 15:10.
How's everything been after the removal of the bluetooth card?
What do you mean by whitelisted? Is that in reference to a warranty stipulation?
And what to do with a random freezing 2-5min and than system continue to work ?
I am now having this issue. Any updates? I find it funny someone else had the same issue 4hrs ago.
Studioloft and Subi, are your computer's upgraded to Windows 10? Preinstalled? Clean install?
The freezing issues are either being caused by bad drivers or faulty hardware.
There have been recommendations on this thread for users to do a clean install of Windows 10. Do not install any drivers for your devices. Keep the systems disconnected from the internet.
The first question would be, on a clean install, with no drivers, and no updates installed, are any freezes occurring. If the answer is no, install each driver one at a time, waiting a while between driver installs, to see which driver, or device, may be causing the issue.
If the system does freeze on a clean install with no drivers and Windows Updates, I recommend booting the computer into safe mode, to see if the system hangs during safe mode. If it doesn't freeze, then we know a device is causing the freezes, which one of the devices could be faulty, or just plain incompatible with Windows 10, especially if the system worked fine with a previous OS "Win 7 or 8.1".
I've been running Windows 10 1511 10586 with no stability issues, or freezing issues.
Programs can also cause system freezes as well, but I only know a few that have caused system hangs.
It's best to look at the Reliability history, and event viewer to see if Windows Explorer has stopped responding or stop interacting with Windows.
So, freezes keep on appearing, although I feel like less often and they are generally "less frozen". I encountered 2 freezes and did manage to "normally" restart during the second one (task bar was frozen, but laptop shown me the lockscreen after pressing ctrl-alt-del, and restarted correctly after selecting this option. During the previous freezes I either couldn't select restart option, or it was entering the blue restarting screen and getting frozen in there).
As before, no entries in event log for the period between the freeze and the restart.
So it seems better, but not good, still...
What I could still do is to go one-by-one with drivers, as suggested before, but I feel more and more demotivated and missing my stable, reliable, no-problems-making Window7... :/
As to whitelisting - for some parts of hardware HP implements "whitelisting", which in practice means that only the hardware listed would be accepted (thus - working) by BIOS. I am not sure if it applies to WiFi card on 2570p, anyhow, Atheros seems as a fully acceptable alternative to the current Broadcom (?).
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