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  1. Joined : Nov 2015
    Posts : 4,766
    windows 10 Home threshold2
       27 Dec 2015 #311

    Bensko said: View Post
    I have the same problem as most of you, my pc freezes, the screen locks up, the mouse will no longer respond (90% of the time) and no response from my keyboard, it can happen after 5 min or after 8 hours, only solution is harrd reset.
    but the sound keeps playing for 30 sec - 2 min before that locks on something and keeps playing the same 0.2sec of sound
    this did not happen before my update to windows 10, my drivers are up to date and there is no overheating
    could someone please help me?

    these are my desktops specs:
    Computer Type PC/Desktop
    System Manufacturer/Model Number Lenovo
    OS Windows 10
    CPU i5 6400
    Memory 8GB
    Graphics Card GTX 960

    Keyboard Razer Blackwidow Tournament Edition
    Mouse Razer Naga Hex Wraith Red
    Internet Speed 200 mbps
    Browser Chrome
    its an Acer Predator G3

    and it is completely random, I can be playing gamet that are heavy to run and be fine for hours,
    or I can have only fb open and freeze in 5min
    sheryltoo said: View Post
    I came here trying to find a solution to this problem because my husband is running Windows 10 and is getting very annoyed with the fact that his computer keeps freezing and the only way to get it working again is a hard reset. It doesn't look as if there's any solution but if it makes anyone feel better, I'm running 8.1 and IE constantly stops working. The only plus to this happening on my Windows 8.1 computer is the fact that it will occasionally start working again on it's own or if it won't start working, I can usually open the task manager and force IE to stop working and then just open it again.
    Run a Reset option.
    Start button > left side, select Settings > select Update & Security > left side, click Recovery > right side, under Reset this PC, click the Get started button > follow the prompts from then on.
      My System SpecsSystem Spec


  2. Joined : Jun 2015
    UK
    Posts : 1,161
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)
       27 Dec 2015 #312

    Maybe you should consider an in place repair install to keep your programs & settings? See Repair Install Windows 10 with an In-place Upgrade
      My System SpecsSystem Spec


  3. Joined : Nov 2015
    Posts : 181
    Windows 10 Pro x64
       27 Dec 2015 #313

    T0BlAS said: View Post
    I also have some problems with freezes. My Notebook is a Packard Bell TS11HR:

    I have a freeze once a week or so, regardless what I am doing: surfing, Windows Explorer, Music or just overnight in idle.
    There aren't problems listet in the eventmanager in the time of the freeze. I don't have BSOD.

    I haven't follow the install order in this post. So maybee I have to reinstall.

    But before I'd like to know if there are other known problems with my hardware configuration. For example I've read about some problems with the Broadcom Wifi drivers under Windows 10 (on page 26).
    Is there something I can try before reinstall?

    I've also installed the IMEI driver (11.0.0.1158) from the Intel website instead of the one from the OEM site. Can this also be an issue?
    IMEI drivers must be downloaded from the OEM site and not Intel's. Intel no longer offers IMEI drivers for OEM built computers, and hasn't for over 5 years, which means if you downloaded IMEI drivers from Intel's site, you downloaded IMEI drivers for Intel motherboards. Uninstall the IMEI drivers, reboot, install IMEI drivers from the OEM, reboot again.

    If you didn't clean install after upgrading, I would start there. It's far more practical and efficient to clean install than troubleshoot an upgraded OS due to a clean install simply be far faster to accomplish. Please see this post for why a clean install is more practical and efficient, as well as the proper steps for a clean install

    In reference to Broadcom drivers, if they're newer than July 28, 2015, they should hopefully no longer contain Windows 8 sys files, and if you installed Broadcom Windows 10 drivers that did contain Windows 8 sys files, you would receive BSODs. If you're not receiving BSODs, then there's no issue with Broadcom drivers you're utilizing.

    Bensko said: View Post
    I have the same problem as most of you, my pc freezes, the screen locks up, the mouse will no longer respond (90% of the time) and no response from my keyboard, it can happen after 5 min or after 8 hours, only solution is harrd reset.
    but the sound keeps playing for 30 sec - 2 min before that locks on something and keeps playing the same 0.2sec of sound
    this did not happen before my update to windows 10, my drivers are up to date and there is no overheating
    could someone please help me?

    these are my desktops specs:
    Computer Type PC/Desktop
    System Manufacturer/Model Number Lenovo
    OS Windows 10
    CPU i5 6400
    Memory 8GB
    Graphics Card GTX 960

    Keyboard Razer Blackwidow Tournament Edition
    Mouse Razer Naga Hex Wraith Red
    Internet Speed 200 mbps
    Browser Chrome
    its an Acer Predator G3

    and it is completely random, I can be playing gamet that are heavy to run and be fine for hours,
    or I can have only fb open and freeze in 5min
    If you did not clean install after upgrading, I would start there. For an explanation why, as well as the steps for a clean install, please see this post.

    sheryltoo;514718[SIZE=2 said:
    ]I came here trying to find a solution to this problem because my husband is running Windows 10 and is getting very annoyed with the fact that his computer keeps freezing and the only way to get it working again is a hard reset. It doesn't look as if there's any solution but if it makes anyone feel better, I'm running 8.1 and IE constantly stops working. The only plus to this happening on my Windows 8.1 computer is the fact that it will occasionally start working again on it's own or if it won't start working, I can usually open the task manager and force IE to stop working and then just open it again.[/SIZE]
    As stated above, if a clean install was not performed after upgrading, I would start there. For an explanation why, as well as the steps for a clean install, please see this post.

    In regards to IE, it could be a number of things, from an add-in issue to malware. If you've verified via Task Manager it's not a memory leak (iexplorer.exe would be listed as consuming over 1GB of memory), it's more than likely one of the two above, especially if you're having the issue on two separate OS versions.
    hTconeM9user said: View Post
    On my Windows 8.1 I had the same trouble as you with IE11 it got a bit better in the end when I cleared all rubbish off and downloaded new drivers,
    Once I upgraded to Windows 10 I dumped IE11 and now only use Edge Browser on all my systems.
    Result no more freezes or crashes and runs fast and better,
    Get your husband to disable IE11 if he has not done so and use Edge and see if he still gets the problem
    Brink has posted how to do so in his Tutorials,
    How I did it was
    Right click start button
    Scroll to Program and Features
    Then click Turn Windows Feathers on and off
    Once there scroll down to internet Explorer
    Untick the box and then allow it to uninstall it will close down his computer and restart it again
    Once done IE11 is gone,
    If he wants it back again just do the reverse of how it was removed
    Let us know if that helped at all
    Edge is buggy at best and lacking in most features users need in a browser. (Please don't infer this to mean your wrong for using Edge, as that is not what I'm saying.) Browser choice comes down to user preference, however it's recommended to at least have an actual software browser installed (Edge is a Windows App), such as chrome or firefox.

    Most would recommend avoiding IE (regardless of version) like the plague, as it's a horrendous browser built on a foundation of bad code (Edge is also built upon that exact same foundation of bad code, with a journalist for Wired or PCMag [IIRC] writing an article a few months back about how Microsoft didn't learn from their mistakes with IE and instead built Edge literally on the same foundation of bad code IE is built upon).
    Steve C said: View Post
    Maybe you should consider an in place repair install to keep your programs & settings? See Repair Install Windows 10 with an In-place Upgrade
    If the end user did not perform a clean install after upgrading, or did, but did not follow the proper clean install procedure, a repair install is unlikely to fix the issues at play, although it may mask them temporarily.
    Last edited by JW0914; 27 Dec 2015 at 11:06.
      My System SpecsSystem Spec


  4. Joined : Jul 2015
    Posts : 5
    7
       27 Dec 2015 #314

    sheryltoo said: View Post
    I came here trying to find a solution to this problem because my husband is running Windows 10 and is getting very annoyed with the fact that his computer keeps freezing and the only way to get it working again is a hard reset. It doesn't look as if there's any solution but if it makes anyone feel better, I'm running 8.1 and IE constantly stops working. The only plus to this happening on my Windows 8.1 computer is the fact that it will occasionally start working again on it's own or if it won't start working, I can usually open the task manager and force IE to stop working and then just open it again.
    My husband is having the freezing problems when he's using Edge. He's been having better luck with IE 11 except for the fact that it sometimes says it's downloading long scripts and then it takes for ever for something to open. I'm not really sure that that's all about.
      My System SpecsSystem Spec


  5. Joined : Nov 2015
    Posts : 181
    Windows 10 Pro x64
       27 Dec 2015 #315

    sheryltoo said: View Post
    My husband is having the freezing problems when he's using Edge. He's been having better luck with IE 11 except for the fact that it sometimes says it's downloading long scripts and then it takes for ever for something to open. I'm not really sure that that's all about.
    It's recommended to not use IE and use chrome or firefox due to the fact IE, at the coding level, is, and has been since it's inception, built on bad code which causes a whole host of issues for users (the same bad coding was used for the foundation of the Windows App Edge Browser). IE is also resource intensive and does not utilize resources efficiently. Some users need to utilize IE for compatibility reasons within corporate networks or services, however Chrome can accomplish this via an extension called "IE Tab". Ultimately, browser choice is user specific, so if you like IE stick with it, but if an end user chooses to pursue a different browsing experience, there are better options out there.

    You can utilize KB308260 to troubleshoot scripting errors in IE
      My System SpecsSystem Spec


  6. Joined : Jul 2015
    Posts : 5
    7
       27 Dec 2015 #316

    Thanks for the link and information.
      My System SpecsSystem Spec


  7. Joined : Dec 2015
    Posts : 7
    Windows 10 Pro - Version 1511(OS Build Number 10586.29)
       29 Dec 2015 #317

    JW0914 said: View Post
    Chipset and IMEI drivers garnished from the OEM are custom drivers for your specific device/motherboard, which is why these must be installed regardless of what OS they were built for. Almost all drivers Windows installs are generic drivers and should only be utilized as a last resort.

    In regards to everything else:
    1. Did you adhere to the clean install procedure that must be followed when clean installing an OS (of which must be followed in the chronological order listed)?
      1. Install Windows on formatted partition
      2. Install drivers in proper driver order, rebooting after each install
      3. Install Windows Updates
      4. Install any software and peripheral drivers (i.e. smartphone drivers, external mice, etc.)

    2. The only drivers that must be utilized from the OEM's [Asus] support page are CPU related drivers [chipset, IMEI, thermal mgmt, etc.), video drivers, occasionally audio if the audio component manufacturer doesn't provide their own, and drivers/applications custom to your specific device.
      • (For example, I have an Alienware laptop and Dell built custom drivers into a management program called OSD [On Screen Display] that control numerous things for the system, of which must be downloaded from my device's support page).


      1. There's a caveat with video drivers... Since video drivers on the OEM support page are custom to your device, they must be installed in a two step process when a clean install occurs. I will be assuming the device has both integrated graphics [CPU] and discrete graphics [GPU]
        1. First, the integrated graphics drivers from the OEM's page would need to be installed, the system rebooted, and the most current drivers from Intel's download center installed
        2. Second, the discrete graphics drivers from the OEM'S page would need to be installed, the system rebooted, and the most current drivers from AMD's/Nvidia's site installed.


    (bios still on latest version 6.something - shipped with 2.something)
    1. installed win10 and now 8.1 on a fresh formetted partition
    2. deactivated auto-driver-install-via-winupdate from the first moment, installed chip, imei, lan, usb from asus - and nvidia driver - with a reboot after each other like u said.
    3. installed all windows updates
    4. installed the rest like my x52 hotas and my old pci-xfi

    the last 2 days i haven't any problems. runtimes between 12-16 hours with heavy load on the system (i like realistic flight-sims ), but today, after ~2 hours of idling, cause i was cooking/eating, i've got a complete halt at 5pm (the clock was frozen at this time) - discovered it at 8pm.

    idk anymore what to do anymore

    edit:
    discovered a few curious things:
    i have a single 8gb DDR4-2400 dimm with support of xmp2.0
    i've oc'd nothing, all settings in my uefi are on auto without any active oc-pofile.

    but: when i look at some monitoring tools like cpuz i recognize that my bus-speed is slightly increased and hopping from 100.44-100.59 mhz (std value should be stable? 100mhz) . cause the ram is chained to that value, the dram frequency also hopping between 1205.3mhz to 1205.6mhz (std value 1200mhz) which represents a value of ddr4-2412 what also looks wrong.

    activating the xmp-profile to lock the ram on his vendor-values causes an "oc-failed-something"-error at the POST.

    further, on different forums also people reported freezes or problems with not working xmp-settings or oc-ram up to ddr4-3000.

    any ideas to this? anyone here with skylake/z170 chipset/no ddr4-2133 dimms who have freezes?

    here a cpuz pic with those "irregular" values

    Click image for larger version. 

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    edit the second:
    i discovered that many users out there have random halts with the skylake/z170 platform and can be reproduced with prime95 on special settings.
    Simple instructions for freezing a Skylake Proc... | Intel Communities
    Last edited by glutam; 29 Dec 2015 at 22:21.
      My System SpecsSystem Spec


  8. Joined : Dec 2015
    Posts : 3
    Windows 10 Pro
       30 Dec 2015 #318

    Just wanted to share my experience as I have been following this thread for a while now as I too have been experiencing the random freezing. Sometimes while the computer is doing nothing. I was downloading a Steam game the other night, with nothing other than Steam running, and the system froze at just before 3am. I had set the screen and sleep to "Never" so as to keep the system running uninterrupted. No reason for the lockup whatsoever.

    So I am a reasonably experienced user, albeit not so much with Windows 10. I have performed a clean install 3 times now. The first time when new (system built from scratch), the second time when I started to experience the freezing, which led me to here. I have been following the forum and have now clean installed for a third time using JW0914's instructions as near to the letter as possible, following the driver installation in the exact order as close as I can and rebooted every time. Some of the drivers weren't available from the component manufacturer, so I used the latest motherboard version:

    1. CPU Chipset Drivers - Installed from Asus website
    2. IMEI drivers - Installed from Asus website
    3. Intel RST drivers (if you utilize RAID or your Intel CPU has Integrated Graphics) - Pulled from Intel website
    4. Any other CPU related drivers, such as thermal management - None that I could find on Intel website or Asus.
    5. CPU Integrated Graphics drivers - Pulled from Intel website (HD 530)
    6. GPU Discrete Graphics drivers - Removed dedicated GPU for this test as I wanted to rule out GPU or driver, so n/a
    7. Audio drivers - Realtek don't supply drivers on the website it would seem, so used latest Asus
    8. LAN drivers - Pulled from Intel website
    9. WiFi drivers - No Broadcom drivers, so used Asus OEM
    10. BT drivers - No Broadcom drivers, so used Asus OEM

    I then performed a full Windows Update which installed an updated Bluetooth driver and the latest Windows 10 and Defender updates.

    Installed Office 2016 since, including Visio, and that's it. No additional software installed.

    I had high hopes that this would work, but only after a few hours, it has frozen again whilst I was setting up Outlook. As usual, no hint of an issue in the Event Log. There are a few errors. I have also run the SFC /SCANNOW command and it highlighted corrupt opencl file that could not be fixed. Not sure if this is part of the problem, but surprised to see this with a clean install and latest drivers.

    I am at a total loss now, so will likely log a support call with Asus to see if that reveals any new paths. I'm sure Windows 10 is stable. I have noticed that there are a lot of Asus motherboard users experiencing this on here. I wonder if there is a common bug across their motherboards?

    For reference, my spec is:

    Asus Z170 Deluxe
    i7 6th Generation 6700K
    Corsair Dominator Platinum 16Gb
    M.2 Samsung OS Drive (256Gb)
    Apps and Storage: Samsung 850 Pro (512Gb)
    EVGA 750W G2 PSU
    Corsair GTX100I CPU Cooler
      My System SpecsSystem Spec


  9. Joined : Dec 2015
    Posts : 7
    Windows 10 Pro - Version 1511(OS Build Number 10586.29)
       30 Dec 2015 #319

    swyatt2170, we are not alone! i have also an asus z170 board but a skylake i5, and many people out there have problems too. regardeless of the os or cpu-type. linux and osx users have this problem too. i switched between w10 and w8.1 and still got freezes in both os.

    since skylake was released many people wrote about freezes in many it-related forums so far.

    and some people of the mersenne-forum, the founder of prime95 can force and reproduce this freeze on all skylake platforms with special calculation settings of prime95. they talked with the support of intel and they will working on this case now.

    the "corrupt" opencl.dll isn't the or a problem, it's cause nvidia overwrites the lib with his own from the driver-package. so the hash differs with the microsoft one and dism/sfc cries about.

    btw, can you tell me the clock of your ram, and do (can?) you use xmp?
      My System SpecsSystem Spec


  10. Joined : Dec 2015
    Posts : 1
    Windows 10 64bit
       30 Dec 2015 #320

    I can't confirm this is a current issue, but I had Win 7 freezes due to an SSD drive which could not resume from power-saving mode. I cured the Win-7 problem by Power settings, "Change plan settings", "Change advanced power settings", Hard-disk: turn off hard disk after: never.
    Might be applicable here!
    FYI, Rich
      My System SpecsSystem Spec


 
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